Key team leader Work, Jobs in Westley Waterless, Cam (with Salaries)

General Manager and Head of Customer Experience
The Jockey Club —Newmarket
- Full-time
- Budgeting
- Leadership
- Annual leave
3d
Assembly Team Leader
AMOT —Bury St. Edmunds
- Continuous improvement
- Team management
- Quality control
Quick apply
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
General Yard Operative
EMR UK —Newmarket
- Annual leave
Facilities Team Leader
Mills & Reeve —Cambridge
- Full-time
- Training & development
- Communication skills
- Annual leave
14d
Account Manager (Retail)
DS Smith —Newmarket
- Full-time
- Travel
- Conflict management
- Negotiation
- Employee assistance programme
- Employee discount
13d
General Yard Operative
EMR Group —Newmarket
- Full-time
- Annual leave
Quick apply
Customer Service Team Leader
Paddy Power —Newmarket
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Facilities Manager
Sodexo —Cambridge
- Up to £48,000 a year
- Full-time
- English
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
3d
Head of Care
CareTech Group —Newmarket
- Up to £70,000 a year
- Full-time
- Team management
- In-person
6d
Label Press/Finishing Operator
AbbeyLabels Ltd —Bury St. Edmunds
- £26,000 - £31,000 a year
- Overtime
- Computer literacy
- Quality control
- Computer skills
- Free parking
Quick apply
5d
Associate Practitioner
Opcare —Cambridge
- Full-time
- Experience working with children
- Hand tools
- Communication skills
- Referral programme
- Sick pay
Quick apply
Team Leader
Costa Limited —Newmarket
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Free parking
- Employee discount
7d
Trade Counter Supervisor
Tradelink Direct Ltd —Mildenhall
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
- Free parking
Quick apply
4d
Sports Centre Team Leader
P & E Sports Lettings Ltd —Cambridge
- £28,500 a year
- Weekend availability
- First Aid Certification
- Team management
- Organisational skills
- Free parking
- Gym membership
Quick apply
2h
SEND 1:1 Early Years Practitioner
Burrough Green Playgroup —Newmarket
- £13.45 an hour
- Part-time
- Experience working with children
- In-person
- Communication skills
Quick apply
Non-executive Director (voluntary)
Off the Page Ltd —Dry Drayton
- £100 a year
- Temporary
- Hybrid work
- Budgeting
- Leadership
- Communication skills
Quick apply
6d
Production Manager
DS Smith —Newmarket
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
- Employee assistance programme
- Life insurance
Team Leader - Children Home
Montage Services Ltd. —Thaxted
- £32,000 - £40,700 a year
- Overtime
- Supervising experience
- Experience working with children
- Team management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
14d
HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)
Ministry of Justice —Newmarket
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
10d

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General Manager and Head of Customer Experience

The Jockey Club -
Newmarket

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Partnership building
Customer loyalty building
Relationship management
Budgeting
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Job Advert

Job title: General Manager and Head of Customer Experience

Based at: Newmarket Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a General Manager & Head of Customer Experience to lead the customer and participant experience strategy across the Newmarket & Lambourn hub, while providing overall leadership of Newmarket Racecourses. The role will ensure every interaction reflects exceptional standards of service, hospitality and venue presentation, creating memorable experiences for customers, participants, colleagues and stakeholders.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The General Manager & Head of Customer Experience will

Providing overall leadership of Newmarket Racecourses while championing an exceptional customer and participant experience across the Newmarket & Lambourn hub.
Leading, motivating and developing high-performing teams across Customer Relationship Development, Community Engagement, and Owners & Trainers services.
Driving a culture of excellence, accountability and continuous improvement, ensuring every touchpoint reflects the highest standards of service, hospitality and venue presentation.
Developing and delivering customer experience and community engagement strategies that strengthen loyalty, reputation and stakeholder relationships.
Shaping and implementing the strategic vision for Newmarket Racecourses, aligned to The Jockey Club's wider objectives and long-term ambitions.
Working collaboratively across racing, commercial and enabling functions to deliver a compelling fixture list, race programme and visitor experience.
Taking ownership of racecourse budgets, commercial performance and strategic investment plans, identifying opportunities for growth, efficiency and innovation.
Building strong relationships with industry participants, local communities, racing authorities, committee members and key stakeholders, acting as an ambassador for Newmarket Racecourses.
Ensuring all raceday and non-raceday experiences are delivered safely, efficiently and to exceptional standards, creating lasting memories for customers, participants and stakeholders alike.

About you

A proven senior leader with experience in customer experience, hospitality, leisure, sport, events or other customer-focused environments.
Experienced in leading high-performing teams and creating a culture of excellence, accountability and exceptional service.
Passionate about delivering outstanding customer and participant experiences that create lasting memories.
A strategic thinker with the ability to turn insight, feedback and data into meaningful improvements and commercial results.
Skilled at leading across complex, fast-paced operations, balancing long-term priorities with day-to-day delivery.
An exceptional relationship builder, able to influence and collaborate with colleagues, industry partners, members, sponsors, customers and stakeholders.
Commercially astute, with experience managing budgets, resources and investment to maximise performance and value.
Innovative, resilient and solutions-focused, continually seeking ways to enhance the customer journey and venue experience.
An authentic, values-led leader who inspires others, champions inclusivity and acts as a credible ambassador for The Jockey Club.

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 11th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

key team leader jobs in westley waterless, cam

General Manager and Head of Customer Experience

Assembly Team Leader

Associate Business Development Manager

General Yard Operative

Facilities Team Leader

Account Manager (Retail)

General Yard Operative

Customer Service Team Leader

Facilities Manager

Head of Care

Label Press/Finishing Operator

Associate Practitioner

Team Leader

Trade Counter Supervisor

Sports Centre Team Leader

SEND 1:1 Early Years Practitioner

Non-executive Director (voluntary)

Production Manager

Team Leader - Children Home

HMP Highpoint - HOFC - Reducing Reoffending (Non-Operational)

I want to receive the latest job alerts for key team leader in westley waterless, cam

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