About Mantons Estate Agents
Mantons Estate Agents is a well established, independent estate agency with an excellent reputation for delivering exceptional customer service across residential sales, lettings and property management. We pride ourselves on our professionalism, local knowledge and commitment to building long term relationships with our landlords, tenants and clients.
We are looking to recruit an experienced, motivated and ambitious Lettings & Property Manager to lead and develop our lettings and property management department. This is an excellent opportunity for someone who is passionate about the industry, enjoys working in a fast paced environment and is looking to play a key role in the continued growth and success of our business.
The Role
As Lettings & Property Manager, you will be responsible for overseeing the day-to-day operation of the lettings and property management department, driving new business, ensuring excellent levels of customer service, maintaining full legislative compliance and managing a portfolio of rental properties from instruction through to tenancy end.
Working closely with the Directors, you will be responsible for growing the lettings portfolio, supporting landlords and tenants throughout the tenancy lifecycle, ensuring maintenance issues are managed efficiently, and leading the department to achieve agreed business objectives.
Key Responsibilities
- Managing the day-to-day running of the lettings and property management department.
- Conducting rental valuations and winning new landlord instructions.
- Growing the managed portfolio through business development, referrals and networking.
- Building and maintaining excellent relationships with landlords, tenants, contractors and suppliers.
- Marketing available properties to maximise exposure and minimise void periods.
- Registering applicants, arranging and conducting viewings, negotiating offers and progressing tenancies through to move-in.
- Preparing and overseeing tenancy agreements, renewals and tenancy extensions.
- Overseeing the management of all properties under management, ensuring landlords and tenants receive a professional, responsive service.
- Coordinating maintenance and repair works, obtaining quotations where required and ensuring contractors complete works to a high standard and within agreed timescales.
- Managing tenancy issues including rent arrears, breaches of tenancy, complaints, inspections and deposit disputes.
- Carrying out regular property inspections and ensuring any issues identified are dealt with promptly.
- Ensuring all statutory compliance requirements are met, including gas safety, electrical safety, EPCs, smoke and carbon monoxide alarms, Right to Rent checks and any other legislative requirements.
- Monitoring landlord compliance and ensuring properties remain legally compliant throughout the tenancy.
- Ensuring all maintenance requests are dealt with efficiently and landlords are kept fully informed throughout the process.
- Handling complex customer queries and resolving complaints professionally.
- Maintaining accurate records using the company's CRM and property management software.
- Keeping fully up to date with all legislation relating to residential lettings and property management.
- Representing Mantons Estate Agents professionally at all times.
Skills & Experience
The successful candidate will have:
- A minimum of one years experience within residential lettings and property management.
- Previous experience as a Lettings Manager, Senior Lettings Negotiator, Property Manager or similar senior role.
- A proven track record of winning new business and developing landlord relationships.
- Strong working knowledge of residential lettings legislation and property management compliance.
- Experience managing maintenance, inspections, tenancy issues and contractor relationships.
- Excellent organisational and problem solving skills.
- Outstanding communication and negotiation abilities.
- Strong customer service skills with the ability to resolve issues calmly and professionally.
- Excellent attention to detail.
- Good IT skills and experience using estate agency software.
- A full UK driving licence and access to a vehicle.
Desirable Qualifications
- ARLA Propertymark qualification (or working towards).
- Good understanding of Anti-Money Laundering regulations and Right to Rent legislation.
What We Offer
- Competitive salary with an attractive commission.
- Company pension.
- Ongoing professional training and career development.
- Opportunities for progression within a growing independent estate agency.
- Friendly, supportive and professional working environment.
- Mileage allowance for business travel.
- Annual holiday entitlement plus bank holidays.
Personal Attributes
We are looking for someone who is:
- Professional, personable and highly organised.
- Honest, dependable and trustworthy.
- Self-motivated with a proactive approach.
- Commercially minded with a passion for growing the business.
- Calm under pressure with excellent problem-solving skills.
- A strong team player who can also work independently.
- Passionate about delivering exceptional customer service and maintaining high professional standards.
If you have the experience, knowledge and ambition to lead both our lettings and property management department while delivering outstanding service to our landlords and tenants, we would love to hear from you.
Job Type: Full-time
Salary: £30,000.00 to £35,000.00 depending on length of experience.
- Commission structure, mileage allowance & pension scheme to be discussed at interview stage.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Have you worked in a lettings environment?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
