Workforce management manager Work, Jobs in Westoning, Bdf (with Salaries)

Workforce Management Manager
Affinity Water —Hatfield
- From £55,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
2d
Paramedic Clinical Team Manager
Medical Emergency Solutions —Luton
- £48,000 - £53,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
9d
Service Manager
Essex Partnership University NHS Foundation Trust —Luton
- £66,582 - £77,368 a year
- Full-time
- Relocation assistance
- Employee discount
7d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Deputy Practice Manager
PrimaryCareCareers —Ampthill
- £37,183 - £39,096 a year
- Management
- GP surgery experience
- Leadership
8d
Home Manager
HC-One - Thorn Springs —Dunstable
- Up to £57,500 a year
- Sales
- Leadership
- Free parking
- Annual leave
Quick apply
7d
CAMHS Admin Manager
Central and North West London NHS Foundation Trust —Milton Keynes
- £49,387 - £56,515 a year
- Full-time
- Administrative experience
- Leadership
2d
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
Commissioning Manager
Luton Borough Council —Luton
- £47,181 - £50,269 a year
- Remote
- Data analysis skills
- Project management
- Relocation assistance
- Annual leave
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
10d
Policy - HR Policy Manager
Whitbread —Houghton Regis
- £78,000 - £83,000 a year
- Full-time
- Hybrid work
Quick apply
11d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
17h
Hospital Manager
SpaMedica —Watford
- £51,900 - £57,916 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
7d
Deputy Manager - Children's Home
Strive And Succeed —Barton-le-Clay
- £40,000 - £45,000 a year
- Full-time
- IT
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
Talent Development Manager
SettleParadigm —Letchworth
- £58,028 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Free parking
Quick apply
8d
Engagement Lead (South)
FIND. —Milton Keynes
- £40,000 a year
- Full-time
- Travel
Quick apply

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Workforce Management Manager

Affinity Water -
Hatfield

Apply Now

Job details

From £55,000 a year
2 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Analysis skills
IVR
Continuous improvement
Leadership
Communication skills

Full job description

Affinity Water are looking for an experienced Workforce Management Manager to lead workforce planning, forecasting, resource optimisation, and contact centre technology across our Customer Experience function.

This is a key leadership role where you'll ensure we have the right people, processes, and technology in place to deliver exceptional customer service while driving efficiency and performance across a multi-channel operation.

What You'll Be Doing

As Workforce Management Manager, you'll lead the end-to-end workforce management function supporting approximately 250 frontline advisors and operational teams. You'll be responsible for forecasting customer demand, developing resourcing strategies, optimising schedules and real time performance, and owning our real time contact and telephony platform.

Key responsibilities include:

Leading workforce forecasting and planning across short, medium, and long-term horizons.
Developing resource strategies aligned to business objectives, budgets, and customer demand.
Managing scheduling, capacity planning, and real-time operational performance.
Overseeing customer contact flows across voice, digital, self-service, and back-office channels.
Owning and leading the optimisation of workforce management systems, telephony platforms, IVR, contact centre technology, and digital channels.
Producing insightful reporting and analytics to support data-driven decision making.
Driving continuous improvement, automation, and operational efficiency initiatives.
Managing and developing a high-performing team across workforce planning, real-time analytics, and contact centre technologies.
Building strong relationships with operational leaders, HR, Finance, Technology teams, and external suppliers.

What We're Looking For

We're seeking a commercially aware and analytical leader who can translate complex data into practical operational solutions.

You'll bring:

Proven experience in workforce management, resource planning, forecasting, or operational planning within a contact centre or customer operations environment.
Owning or leading on telephony platforms
Strong experience managing workforce management systems such as Verint, NICE, Calabrio, or similar platforms.
Expertise in forecasting, capacity planning, scheduling, and workforce optimisation.
Excellent analytical skills with the ability to interpret large and complex data sets.
Strong stakeholder management and influencing skills.
Experience leading and developing specialist planning, analytics, or operational support teams.
A proactive and solution-focused approach with a passion for continuous improvement.
Excellent communication and presentation skills.

We'd be happy to provide the full job description if you'd like more information before applying. Please contact Kerry Porter at [email protected], and she'll be happy to send it to you.

Application closes - Friday 31st July

Benefits:

Salary from £55,000 dependant on skills and experience
Stand By Rotation: 1 in 7
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

workforce management manager jobs in westoning, bdf

Workforce Management Manager

Paramedic Clinical Team Manager

Service Manager

Digital Manager

Chief Information Officer

Key Account Director

Deputy Practice Manager

Home Manager

CAMHS Admin Manager

Responsible Individual

Commissioning Manager

Quality Manager

Policy - HR Policy Manager

Senior Admin Lead

Manager, Technical Services

Scheduling Manager

Hospital Manager

Deputy Manager - Children's Home

Talent Development Manager

Engagement Lead (South)

I want to receive the latest job alerts for workforce management manager in westoning, bdf

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