Customer service agent Work, Jobs in Wethersfield, Ess (with Salaries)

1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
10d
Contact Centre Agent (Nights)
Pinnacle Group —Chelmsford
- £22,285.69 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Claims Support Advisor
AutoProtect Group —Harlow
- £26,514.90 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Agent (CSA)
ABM —Stansted Airport
- £27,922 a year
- Weekend availability
Estate Agent
The New Homes Group —Colchester
- £27,000 - £34,000 a year
- Full-time
- Employee discount
Quick apply
Client Relationship Manager
Balgores Property Group —Chelmsford
- £20,000 - £26,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
9d
Executive Secretary
Block Management UK Ltd —Sudbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Free parking
Quick apply
9d
Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
4d
Technical Support Executive
Systemise and Scale Consulting —Chelmsford
- £25,000 - £35,000 a year
- Full-time
- CRM software
- APIs
- In-person
- Free parking
- Work from home
Quick apply
3d
Sales/Lettings Negotiator
David Burr —Bury St. Edmunds
- £30,000 - £60,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply
Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
4d
Import Coordinator (Freight Forwarding Focus)
Commodity Centre UK Ltd —Great Braxted
- Up to £35,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Agent - Cambridge
SIXT —Cambridge
- From £14,100 a year
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
8d
Customer Sales Agent (Full-time)
Chameleon Codewing Limited —Colchester
- From £27,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Work from home
Quick apply
4d
Operations Coordinator/ Allocator
ABM —Stansted Airport
- £16.65 - £17.30 an hour
- Full-time
- Customer service
- IT
- Communication skills
Customer Experience Booking Agent
Camp Beaumont —Maldon
- £14 an hour
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
10d
Ramp Agent
PrimeFlight —Stansted
- Overtime
- Supervising experience
- Driving
- Communication skills
4d

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customer service agent jobs near wethersfield, ess

1st Contact Agent

Call Assist -
Colchester

Quick apply

Job details

Full-time
£10.85 - £12.71 an hour
10 days ago

Benefits

Annual leave
Company pension

Qualifications

GCSE

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us provide the very best service, we are looking for a 1st Contact Agent to join our Customer Service department in our Colchester office.

Job purpose

To deal with Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Main Tasks

Investigation and resolution of complaints over the phone to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16 to 20 - £10.85 p/h
21+ - £12.71 p/h

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Type: Full-time

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

customer service agent jobs in wethersfield, ess

1st Contact Agent

Contact Centre Agent (Nights)

Claims Support Advisor

Customer Service Agent (CSA)

Estate Agent

Client Relationship Manager

Executive Secretary

Assisted Travel Check-In Agent / Host

Technical Support Executive

Sales/Lettings Negotiator

Contact Centre Agent (Evenings and Weekends)

Weekend Contact Centre Agent

Assisted Travel Check-In Agent / Host

Import Coordinator (Freight Forwarding Focus)

Customer Service Agent - Cambridge

Passenger Services Agent

Customer Sales Agent (Full-time)

Operations Coordinator/ Allocator

Customer Experience Booking Agent

Ramp Agent

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