Customer service representative Work, Jobs in Whatton, Ntt (with Salaries)

Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
Mole Country Stores —Newark-on-Trent
- Part-time
- Customer service
- No experience needed
- IT
- Free parking
- Store discount
Customer Services Team Leader
Reconomy Connect —Newark-on-Trent
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Store discount
Customer Experience Representative
RevvedUp AI Solutions Ltd —Nottingham
- £25,420.00 - £41,859.14 a year
- Full-time
- Salesforce
- Writing skills
- Data analysis skills
Quick apply
Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
Sales & Customer Service — Mobility Equipment (Oakham)
Aspire2 Mobility —Oakham
- £13 an hour
- Part-time
- CRM software
- Microsoft Outlook
- Organisational skills
Quick apply
8d
Customer Service Representative
Marshall Motor Group —Lincoln
- £26,509 a year
- Monday to Friday
- Databases
- Annual leave
- Employee discount
Quick apply
Customer Service
Kids Fun Hut —Southwell
- £25,420.00 - £39,730.15 a year
- Part-time
- Spanish
- English
- Data entry
Quick apply
7d
Customer Services & Warehouse Assistant
Nupsala Veterinary Services —Melton Mowbray
- £26,400 - £30,000 a year
- Full-time
- CRM software
- Warehouse experience
- In-person
Quick apply
2d
Customer Service Assistant
Loughborough University —Loughborough
- £24,517 a year
- Part-time
- Hybrid work
- University
- Front desk
- Annual leave
Sales & Customer Service Executive - Full Time
Eurolink Ltd t/a Finest Foods —Nottingham
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Sales
- Free parking
Quick apply
2d
Customer Service Specialist
Barbon Group Ltd. —Lincoln
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
Gascoines Group —Southwell
- Part-time
- Customer service
- Computer literacy
- Administrative experience
Quick apply
Sales Planning / Customer Service Coordinator
Toray Textiles Europe Ltd —Mansfield
- £27,516 a year
- Full-time
- Microsoft Word
- Administrative experience
- Continuous improvement
Quick apply
4d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
11d
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
11d
Customer Service Representative
Sunspel —Long Eaton
- Temporary
- In-person
- Communication skills
Customer Service Assistant Supervisor
ESS Compass —Sleaford
- £13.26 an hour
- Full-time
- Customer service
- Cash handling
Customer Service Assistant
KRB Retail —Nottingham
- £12.70 - £14.00 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
Customer Service Representative
Xline systems ltd —Long Eaton Central
- Full-time
- Spanish
- English
- Data entry
- Free parking
- Paid training
Quick apply
7d

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Sales and Customer Services Team Leader

Cover My Insurance
Grantham

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales management
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Complaint handling
Performance management
Staff training
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Sales and customer service experience
Leadership
Team motivation leadership
Communication skills

Full job description

Job Summary

We are seeking a dynamic and motivated Sales and Customer Services Team Leader to spearhead our customer engagement efforts and drive sales performance. In this role, you will lead a diverse team, ensuring exceptional service delivery while achieving sales targets. Your leadership will inspire team members to excel, foster a positive work environment, and develop strategies to enhance customer satisfaction across multiple languages and markets. This is an exciting opportunity for a proactive leader passionate about customer success and sales growth.

Responsibilities

Lead, coach and motivate a team of Sales & Customer Service Representatives to achieve individual and team sales targets.
Monitor performance metrics, identify gaps, and implement action plans to improve conversion rates, upselling activity and overall team productivity.
Provide regular training and side-by-side coaching to enhance product knowledge, sales techniques and customer service skills.
Analyse sales pipelines, campaign performance and existing customer quote activity to identify opportunities for growth and process improvement.
Oversee the team’s use of CRM systems and ensure all customer interactions, updates and policy details are recorded accurately and consistently.
Allocate and triage inbound and outbound workflows, ensuring efficient handling of enquiries, warm leads and incomplete applications.
Review complex queries and escalations, providing guidance on product features, coverage, pricing and eligibility where required.
Ensure service levels and quality standards are met, balancing both sales targets and customer experience expectations.
Work closely with management to share insights on customer needs, market trends and emerging sales opportunities across products, services and education.
Provide feedback to internal teams (e.g., underwriting, operations, marketing) to support process improvements and enhance the customer journey.
Contribute to the development and refinement of sales scripts, processes, training materials and campaign strategies.
Conduct regular one-to-one meetings, performance reviews and coaching sessions with team members.
Support onboarding and training of new hires to ensure they are fully equipped to meet performance expectations.
Foster a positive, high-performance team culture focused on accountability, customer satisfaction and commercial success.
Provide phone-based support when required, including handling inbound and outbound customer calls to maintain service levels, offer cover for absences, and demonstrate best-practice sales and service behaviours.
Facilitate/complete UAT Testing for new products and product enhancements
Complaints management for customer service/sales at point

Requirements

Proven expertise in sales and customer service, with the ability to coach others in effective sales techniques and customer engagement.
Demonstrated ability to understand customer needs and guide teams in delivering tailored solutions
Exceptional written and verbal communication skills, with the ability to convey information clearly and influence both customers and internal stakeholders.
Strong proficiency with CRM systems and sales tools, with the ability to analyse data, monitor team performance, and ensure accurate documentation.
Excellent interpersonal and leadership skills, with the capability to foster teamwork, provide constructive feedback, and motivate staff.
Fast learner, able to absorb new product information, tools, and processes quickly—and support team members in doing the same.
Resilience, adaptability and strong problem-solving skills, with the ability to remain calm and solution-focused under pressure.
Advanced objection-handling skills, and the ability to coach team members on managing challenges and converting difficult conversations into sales opportunities.

Join us as a Sales and Customer Services Team Leader where your energy, leadership, and strategic insight will shape outstanding customer experiences while driving our business forward!

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between 8:00am and 8:00pm, Monday to Sunday.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in whatton, ntt

Sales and Customer Services Team Leader

Customer Service Assistant

Customer Services Team Leader

Customer Experience Representative

Inbound Customer Service & Booking Coordinator

Sales & Customer Service — Mobility Equipment (Oakham)