Customer service coordinator Work, Jobs in Whetstone, Lec (with Salaries)

Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
13d
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Employee discount
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Service Coordinator UK & Ireland
Pramac Generac UK Limited —Rugby
- Organisational skills
Quick apply
Service Delivery Co-ordinator
Bellrock Property and Facilities Management —Leicester
- Weekend availability
- Customer service
- Organisational skills
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
Office/ Sales Co-ordinator
Coventry Sliding Wardrobes Ltd. —Nuneaton
- £29,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
6d
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
Sales Co-ordinator
SIG Roofing —Coventry
- Communication skills
- Employee discount
10d
Sales Coordinator
Loughborough University —Loughborough
- £28,089.83 a year
- Full-time
- Customer service
- Hotel
- Business development
- Free parking
- Annual leave
6d
Sales Support Coordinator
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
13d
Sales & Production Coordinator
King Highway Products —Market Harborough
- Microsoft Outlook
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
6d
Internal Sales Coordinator (UltraTile)
Instarmac Group plc. —Tamworth
- Full-time
- CRM software
- Conflict management
- Data entry
- Annual leave
- Employee assistance programme
Signage Delivery Co-ordinator
Sainsbury's —Coventry
- Microsoft Powerpoint
- Continuous improvement
- Analytics
- Employee assistance programme
- Employee discount
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Customer service
- Business development
- Travel
- Annual leave
- Employee assistance programme
Supplier Support Coordinator
GXO Logistics —Nottingham
- Up to £26,100 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Hire and Sales Coordinator
GAP Group —Swadlincote
- Full-time
- Sales
- Organisational skills
- Communication skills
2d
Compliance Case Co-ordinator
Platform Housing Group —Birmingham
- £28,715 - £31,905 a year
- Full-time
- Travel
- Communication skills
- Annual leave
13d

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Inbound Customer Service & Booking Coordinator

JS Removals & Waste Management -
Loughborough

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Email software
Appointment booking and call handling
Customer support
Customer interaction
HubSpot

Full job description

Inbound Customer Service & Booking Coordinator

Location: Loughborough, LE11 3BJ (Office Based)

Working Hours: Full-Time, Monday to Friday, 9:00 AM – 5:00 PM

Salary: £30,000 per annum

About Us

JS Removals is a fast-growing, specialist hazard removal and property clearance company based in Loughborough. We pride ourselves on providing high-quality, fully compliant, and stress-free services to residential and commercial clients across the region.

Because our core services involve distress purchases—such as asbestos garage roof removals, pipe insulation, or house clearances—our customers need a calm, reassuring, and articulate voice on the other end of the line.

The Role

We are seeking an organised, friendly, and well-spoken Inbound Customer Service & Booking Coordinator to take full ownership of our front-line telephone communications and customer administration.

This is not a cold-calling or high-pressure outbound sales role. Every call you handle is an inbound enquiry from a customer actively seeking our help. Your primary objective is to deliver outstanding customer service over the phone, provide accurate quotes using our established price guides, collect deposit payments, and log jobs into our booking system.

Key Responsibilities

1. Telephone Call Handling & Customer Support (Primary Priority – ~60%)

Act as the primary, warm, and professional first point of contact for all incoming customer phone calls.
Handle customer enquiries regarding asbestos removal and house clearances with patience, empathy, and clarity.
Pre-qualify customer requirements using our structured intake guidance and standard pricing matrices.
Provide clear verbal and written quotations over the phone and via email.
Process customer commitment deposits securely online and book job dates into our master operational schedule.

2. CRM & Administrative Coordination (Secondary Priority – ~30%)

Maintain 100% data accuracy across our CRM system (HubSpot) for every lead, quote, and booked job.
Issue customer booking confirmations, VAT receipts, and job documentation.
Coordinate with our field removal crews to ensure daily work schedules, job notes, and customer access details are communicated clearly.
Issue completion paperwork (such as Asbestos Disposal Certificates for asbestos jobs) to customers upon job completion.

3. Digital Communications & Follow-ups (~10%)

Monitor and respond to incoming email and WhatsApp quote requests.
Conduct courteous follow-up communications on open quotes to answer additional customer questions and assist with bookings.
General office administration duties to maintain smooth daily operations in our Loughborough office.

Requirements & Qualifications

Exceptional Telephone Manner: A polite, confident, and professional phone voice with active listening skills.
Empathy & Composure: Ability to stay calm, reassuring, and helpful when handling calls from customers who may be facing stressful situations.
Strong Administrative Skills: Highly organised with great attention to detail when recording names, addresses, and job requirements.
Tech Literacy: Comfortable working with CRM platforms (HubSpot experience is an advantage, but full training will be provided), web browsers, and email software.
Reliability: Dependable, punctual, and looking for a long-term position within a growing local business.

What We Offer

£30,000 per annum starting salary.
Fixed, structured working hours: Monday to Friday, 9:00 AM – 5:00 PM (no weekend or evening shifts).
28 days paid holiday (including public holidays).
A supportive, friendly working environment in our Loughborough office.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in whetstone, lec

Inbound Customer Service & Booking Coordinator

Ocean Imports Coordinator

Customer Experience Coordinator

Senior Customer Service Coordinator

Customer Care Co-ordinator

Clinic Coordinator / Receptionist for Skin Clinic

Service Coordinator UK & Ireland

Service Delivery Co-ordinator

Office/ Sales Co-ordinator

Customer Service Desk Co-ordinator

Sales Co-ordinator

Sales Coordinator

Sales Support Coordinator

Sales & Production Coordinator

Internal Sales Coordinator (UltraTile)

Signage Delivery Co-ordinator

Commercial Sales Coordinator

Supplier Support Coordinator

Hire and Sales Coordinator

Compliance Case Co-ordinator

I want to receive the latest job alerts for customer service coordinator in whetstone, lec

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