Complaints manager Work, Jobs in Whickham, Twr (with Salaries)

Complaints and Information Governance Manager (Data Protection Officer)
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
- Work from home
10d
External Communications Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
10d
Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
10d
Senior SEND Casework Officer
Liverpool City Council —Parklands
- £51,356 - £56,673 a year
- Full-time
- Microsoft Office
- School
- Negotiation
- Employee assistance programme
4d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
5d
Central Freedom of Information Manager
Department for Work and Pensions —Newcastle upon Tyne
- £38,772 - £39,621 a year
- Overtime
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Director - Capability, Learning and Talent
Department for Work and Pensions —Newcastle upon Tyne
- £105,000 - £117,000 a year
- Overtime
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
9d
Governance and Secretariat Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Online Sales & Customer Service Manager
NLS Security Ltd —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
12d
Customer Care Co-ordinator
BarrattDevelopments —Gateshead
- Customer service
- Microsoft Office
- Programmable logic controllers
Service Manager
Bleep 360 —Gateshead
- £38,000 - £40,000 a year
- Full-time
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
3d
Deputy Manager
Bleep 360 —Gateshead
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
3d
Community Protection Officer
North Tyneside Council —North Tyneside
- £34,434 - £38,220 a year
- Full-time
- Organisational skills
- Communication skills
1d
Deputy Manager
Bleep 360 Group —Gateshead
- £33,000 - £35,000 a year
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
5d
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Acas Adviser
Advisory, Conciliation and Arbitration Service —Newcastle upon Tyne
- £30,120 - £30,995 a year
- Temporary
- Hybrid work
- Customer service
- Presentation skills
- Human resources
5d

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complaints manager jobs near whickham, twr

Complaints and Information Governance Manager (Data Protection Officer)

Darlington Borough Council -
Durham

Apply Now

Job details

Permanent | Full-time
£50,000 - £54,495 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Car scheme

Qualifications

Presentation skills
IT
AI
Leadership

Full job description

Hours and Pay

Salary

£51,356 to £54,495 per annum (pay award pending)

Salary Band

Over £50,000

Post Type

Permanent

Hours Per Week

Full time

Job and Application details

Categories

Executive / Managerial

Directorate

N/A

Published Date

07/07/2026

Closing Date

22/07/2026

Lead Governance. Drive Improvement. Make a Difference.

We are looking for an experienced Complaints and/or Information Governance Manager to lead and manage Darlington Borough Council’s Complaints and Information Governance Team. This is a rare and rewarding opportunity for an individual with substantial experience in complaints management, information governance, data protection and organisational assurance. You will play a pivotal role in ensuring the Council meets its statutory obligations, promotes transparency, and delivers excellent services.

Reporting to the Assistant Director Law and Governance, this role involves managing a team who deal with Freedom of Information requests, Subject Access Requests, Environmental Information Regulation Requests and handle all of the Council’s Corporate, Adult and Children’s Social Care, Housing and Public Health complaints. This post is the central point of contact for the Local Government and Housing Ombudsmen and the Information Commissioner’s Office (ICO) and therefore it is essential that applicants have experience of either complaints or information request handling and management, budget management, policy development and implementation, and staff management.

As the Council's statutory Data Protection Officer, you will provide strategic leadership on data protection and information rights, support organisational compliance, and act as a key adviser to senior leaders, elected members and service managers. It is therefore essential that applicants possess detailed knowledge of data protection requirements and a comprehensive understanding of the statutory requirements of local authorities.

You will also have responsibility for producing management information, governance reports and annual assurance reports for senior leaders and elected members to support corporate governance, risk management and assurance arrangements.

Our Complaints and Information Governance Team is small and the workload is varied. If you are a team player with good listening, coaching and leadership skills then we would love to hear from you.

The role offers a great opportunity for a complaints or information governance professional who already has experience in some areas of the team’s work to further develop. We are not expecting fluency in all areas, but the successful person will need to be able to develop an understanding of all areas of work and be able to oversee and help members of the team as necessary.

Experience of acting as a DPO or deputy DPO is desirable, but not essential, as there will be many opportunities to develop experience in this area.

The working arrangements are flexible. The office base is the Town Hall in Darlington with the opportunity to work from home on an agile basis, in line with the requirements of the team.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

General Information for Applicants:

For a further informal discussion and any queries around the role profile and jobs itself please contact Amy Wennington, Assistant Director on 01325 405490.

If you have any further questions regarding applying for this role or the questions , please contact the HR Support team on 01325 403217 or [email protected].

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from [email protected] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

Apply Now

Refine Your Search

complaints manager jobs in whickham, twr

Complaints and Information Governance Manager (Data Protection Officer)

External Communications Manager

Senior Internal Communications and Campaigns Manager

Senior SEND Casework Officer

Head of Customer Operations and Insight

Central Freedom of Information Manager

Director - Capability, Learning and Talent

Head of Training Delivery - Frontline Services

Head of Security Vetting (Operations)

Governance and Secretariat Officer

Operational Support Grade - HMP Durham (Prison Support Role)

Online Sales & Customer Service Manager

Crime in Prison Coordinator

Customer Care Co-ordinator

Service Manager

Deputy Manager

Community Protection Officer

Deputy Manager

Executive Assistant to the Head

Acas Adviser

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