Information officer Work, Jobs in Whiteley, Ham (with Salaries)

Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover
The Avenues Group —Fareham
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Financial services
Quick apply
Information Officer
IWT PHU Single Corporate Service —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
1d
Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
10d
Access Ranger
Hampshire County Council —Horndean
- £27,780 - £30,564 a year
- Maintenance
- Annual leave
Information Officer - Critical Care
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Part-time
- Anatomy knowledge
- Word processing
- Computer literacy
11d
Business Support Officer
UK Health Security Agency —Fareham
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
1d
Centre Support Officer
Hampshire County Council —Calshot
- £27,780 - £30,564 a year
- Weekend availability
- Microsoft Word
- Management
- Administrative experience
- Annual leave
13d
Customer Service Advisor Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
6d
Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Registration Officer
Hampshire County Council —Winchester
- £27,780 - £30,564 a year
- Customer service
- IT
- Communication skills
3d
Maritime Operations Officer
Ambrey —Southampton
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Impact Officer
University of Portsmouth —Portsmouth
- £35,608 - £39,906 a year
- Full-time
- University
- Employee discount
10d
Monitoring Officer
Hampshire County Council —Winchester
- £27,780 - £36,369 a year
- Travel
- Communication skills
8d
Information Governance (IG) Support Officer
HAVANT BOROUGH COUNCIL —Havant
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
13d
Quality Compliance Officer
All Care —Southampton
- £36,000 a year
- Full-time
- Computer literacy
- Writing skills
- Administrative experience
Quick apply
Records Management Officer
University of Portsmouth —Portsmouth
- £17,804 - £39,906 a year
- Part-time
- Hybrid work
- University
- Employee discount
3d
Senior Information Governance and Data Protection Officer
Eastleigh Borough Council —Eastleigh
- £44,717 - £47,994 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
6d
Community Development Officer
Abri —Eastleigh
- £35,916 a year
- Weekend availability
- Data analysis skills
13d
Corporate Services Administration Assistant
FarehamBC —Fareham
- £26,403 - £28,142 a year
- Computer literacy
- Microsoft Office
- Communication skills
10d

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Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover

The Avenues Group -
Fareham

Quick apply

Job details

Fixed term contract

Qualifications

Inbound customer enquiry call handling
Client engagement
Experience working with individuals with autism
Administrative support experience
Customer interaction
Signposting to community resources
Communication skills

Full job description

Information, Advice & Guidance (IAG) Duty Officer - First contact support within a specialist autism service
Location: Hybrid with office base in Whiteley, Fareham
Salary: £27,147 per annum (pro rata)
Hours: 39 hours per week Monday-Friday
Contract: 9-month FTC maternity cover (with the possibility of an extension to 12 months) starting approx. 1st July 2026
Are you looking for a role where your communication skills make a difference?
We are looking for a positive and organised Information, Advice & Guidance (IAG) Duty Officer to be the first point of contact for autistic people, their families and professionals seeking support.
This is a rewarding frontline role where your calm approach, strong communication skills and knowledge of autism will help people feel listened to, understood and guided from the very first interaction.
This role is ideal for someone who enjoys being a trusted point of contact and thrives on helping people feel heard, supported and informed.
About the role

As an IAG Duty Officer, you will:
Act as the first point of contact for all new enquiries and referrals via phone and email
Provide tier 1 advice, information and signposting to families, external agencies and professionals
Ensure enquiries are accurately recorded and directed to the most appropriate service
Work closely with the IAG team and Business Support Administrator to deliver a timely, high‑quality service
Monitor safeguarding concerns and escalate appropriately
Assist within the organisation for promotional events relating to booking arrangements, confirming guest speakers, resources, promotional materials, and attend such events when required.
Maintain accurate records and contribute to service statistics and reporting
Your work will directly support individuals pre, during and post autism diagnosis, helping them access the right support at the right time.
About you
Proven office administration experience and skills
Proven history of working with and supporting neurodivergent people and their families
An understanding of challenges faced by autistic people and/or people with learning disabilities and other neurodivergent conditions
Ability to develop and maintain excellent relationship building skills at all levels inside and outside Avenues group
Communicates clearly, confidently and compassionately, even under pressure
Is highly organised with strong administration and IT skills
Understands safeguarding, confidentiality and GDPR
Is calm, empathetic and professional when handling sensitive situations
Enjoys working collaboratively as part of a supportive team
Holding a Level 2 IAG qualification and Autism Pathway training are desirable — or you’ll be supported to work towards them.
For more information on the role and its requirements, please see the attached Role Profile.
Why join us?
Joining Avenues Group and Autism Hampshire means becoming part of an organisation driven by values, compassion and a genuine commitment to improving the lives of autistic people and their families. We are committed to neuro‑affirming practice, inclusion and continuous development, offering training and opportunities to grow so you can continue building your expertise while making a meaningful difference.
As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.  
Ready to take the next step?
Apply now and help us ensure every enquiry is met with understanding, care and clear guidance.
For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch.
We reserve the right to close this advert early if we receive sufficient applications.

Quick apply

Refine Your Search

information officer jobs in whiteley, ham

Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover

Mortgage Case Executive

Information Officer

Complaints Officer

Access Ranger

Information Officer - Critical Care

Business Support Officer

Centre Support Officer

Customer Service Advisor Portsmouth

Customer Service Officer

Registration Officer

Maritime Operations Officer

Senior Impact Officer

Monitoring Officer

Information Governance (IG) Support Officer

Quality Compliance Officer

Records Management Officer

Senior Information Governance and Data Protection Officer

Community Development Officer

Corporate Services Administration Assistant

I want to receive the latest job alerts for information officer in whiteley, ham

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