Department head Work, Jobs in Whyteleafe, Sry (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head Steward
Tandridge Golf Club —Oxted
- Weekend availability
- Customer service
- Food service experience
- Cleaning
- Free parking
Quick apply
7d
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
10d
Senior Operations Manager
Rd Operations —London
- £70,000 - £75,000 a year
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11h
Head of Immigration
Plumstead Community Law Cente —London
- £37,000 - £42,000 a year
- Full-time
- In-person
Quick apply
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
5d
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
12d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Employee discount
Quick apply
Clinic Administrator- Croydon
Davita —Croydon
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
4d
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Free parking
Quick apply
4d
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Gujarati-Speaking Befriender Volunteer
Creative Support —London
- Part-time
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Office
- Data entry
- Communication skills
- Annual leave
Operations Assistant
Xquisite Productions Ltd —Merstham
- £26,000 - £28,000 a year
- Full-time
- Continuous improvement
- In-person
- Health & wellbeing programme
Quick apply
Clinic Administrator- Tolworth
Davita —Tolworth
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
7d
Airport Services Duty Officer
Qatar Airways —Gatwick Airport
- Computer literacy
- English
- Supervising experience
Legal Billing Assistant
Roxwell Talent —London
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Customer service
- Communication skills
- Free parking
- Store discount
Quick apply
5d
Facilities Manager
Kane Group —London
- Full-time
- Presentation skills
- Team management
- In-person
- Annual leave
- Employee assistance programme
Quick apply
13d
Punjabi Speaking Befriender Volunteer
Creative Support —London
- Part-time
Cook
KFC —New Addington
- Up to £12.71 an hour
- Full-time
- Serving
- Cooking
- Restaurant
- Employee assistance programme
- Employee discount
4d

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

department head jobs in whyteleafe, sry

Head of Customer Experience

Head Steward

Student Conduct Officer (Medicine)

Senior Operations Manager

Head of Immigration

Head of PMO client

Administrator Coordinator - Maritime

Head of Customer Experience

Clinic Administrator- Croydon

Assistant Operations Manager

Business Analyst

Gujarati-Speaking Befriender Volunteer

Admissions Officer

Operations Assistant

Clinic Administrator- Tolworth

Airport Services Duty Officer

Legal Billing Assistant

Facilities Manager

Punjabi Speaking Befriender Volunteer

Cook

I want to receive the latest job alerts for department head in whyteleafe, sry

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