Customer care coordinator Work, Jobs in Wick, Wsx (with Salaries)

Pallet Network Collection & Customer Service Coordinator
Roberts Transport (Sussex) Limited —Littlehampton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Office and Client Services Coordinator
1 Crown Office Row Brighton —Brighton
- £18,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
2d
Conference & Events Coordinator
Roffey Park Institute —Horsham
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
1d
Facilities Planned Maintenance Coordinator - Part Time
LRG —Worthing
- Part-time
- Microsoft Office
- Organisational skills
Quick apply
Emergency Department Receptionist / Patient Coordinator
University Hospitals Sussex NHS Foundation Trust —Chichester
- £25,272 a year
- Part-time
- IT
- Communication skills
- Annual leave
4d
Site Co-ordinator
Van Mossel Automotive Group UK Ltd —Havant
- £12.71 an hour
- Driving
- Organisational skills
- Employee discount
Quick apply
7d
Customer Care Co-ordinator
Thakeham Homes Ltd —Billingshurst
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Flexible schedule
- Referral programme
Quick apply
5d
Customer Experience Coordinator
Telecom Acquisitions Ltd. —Horsham
- Up to £37,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Events Coordinator and Designer
Sodexo —Brighton
- Up to £30,000 a year
- Weekend availability
- CRM software
- Hospitality
- Sales
- Free parking
- Employee assistance programme
Quick apply
12d
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave

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customer care coordinator jobs near wick, wsx

Pallet Network Collection & Customer Service Coordinator

Roberts Transport (Sussex) Limited
Littlehampton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Logistics
Microsoft Office
Transportation management systems
Communication skills
Time management

Full job description

Job Summary

The Pallet Network Collections & Customer Service Coordinator is responsible for managing customer collection requests, coordinating with pallet network partners, and providing excellent customer service throughout the collection and delivery process. The role ensures collections are booked accurately, customer enquiries are resolved efficiently, and service levels are maintained.

Key Responsibilities

Collections Coordination

Book and schedule pallet collections through the pallet network system.
Liaise with customers to arrange suitable collection times.
Ensure all collection information is accurate and complete before submission.
Monitor collection progress and resolve any issues or delays.
Coordinate with drivers, depots, and network partners to ensure successful collections.

Customer Service

Handle inbound and outbound customer calls and emails professionally.
Provide updates on collection and delivery status.
Resolve customer queries, complaints, and service issues promptly.
Build and maintain positive relationships with customers.
Escalate complex issues to management where necessary.

Administration

Enter and maintain accurate customer and shipment data.
Process collection requests and update transport management systems.
Produce reports on collections, service performance, and customer issues.
Maintain records in accordance with company procedures.

Operations Support

Work closely with the traffic and warehouse teams to ensure smooth operations.
Assist with POD (Proof of Delivery) requests and shipment tracking.
Identify opportunities to improve customer service and operational efficiency.
Support the team during peak operational periods.

Skills & Experience

Previous experience in customer service or transport/logistics.
Experience working with a pallet network is desirable.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Ability to prioritise workload in a fast-paced environment.
Good problem-solving and decision-making skills.
Competent in Microsoft Office (Word, Excel, Outlook).
Experience using transport management systems (TMS) is an advantage.

Personal Attributes

Customer-focused with a positive attitude.
Reliable and dependable.
Able to work under pressure and meet deadlines.
Strong attention to detail.
Team player with the ability to work independently.
Professional and courteous manner.

Key Performance Indicators (KPIs)

Collection booking accuracy.
Customer satisfaction levels.
Response times to customer enquiries.
Successful first-time collection rate.
Complaint resolution times.
On-time collection performance.

Working Hours

Full-time, Monday to Friday 09:00 - 18:00 (with occasional flexibility depending on operational requirements).
1 in 2 Saturday mornings - Paid as overtime

Pay: £28,000.00-£32,000.00 per year

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in wick, wsx

Pallet Network Collection & Customer Service Coordinator

Office and Client Services Coordinator

Conference & Events Coordinator

Facilities Planned Maintenance Coordinator - Part Time

Emergency Department Receptionist / Patient Coordinator

Site Co-ordinator