2nd line support Work, Jobs in Wickford Park, Ess (with Salaries)

2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
12d
2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
6d
2nd Line IT Engineer
Cube 6 IT —Colchester
- £30,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
10d
Software Support Technician
Henry Schein One UK Ltd —Gillingham
- Full-time
9d
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Infor M3 ERP Support Manager
Wilkin & Sons Ltd —Colchester
- £60,000 - £95,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Free parking
- Store discount
Quick apply
5d
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Computer networking
- Gym membership
Senior IT Support Analyst
TECNIQ —Witham
- Up to £45,000 a year
- Overtime
- Computer networking
- IT
- Linux
- Free parking
Quick apply
12d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Windows
Lead D365 Technical Manager
Costa Limited —Basildon
- Full-time
- Hybrid work
- Employee discount
IT Change Co-ordinator
Booker Group —Hoddesdon
- Project management
- Presentation skills
- IT
Quick apply
5d

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2nd Line Support Technician

Cortec IT Solutions -
Dartford

Quick apply

Job details

Permanent | Full-time
£34,000 - £38,000 a year
12 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
Administrative experience
DHCP
Virtualisation
IT support
DNS
SharePoint
VMWare
TCP/IP
Communication skills
Intune
VPN

Full job description

Job Overview
We are looking for a proactive and technically capable 2nd Line Support Engineer to join our growing team. This is an excellent opportunity for an experienced support professional who enjoys solving complex technical issues, working across a broad range of technologies, and delivering exceptional customer service.

As a key member of the support team, you will take ownership of escalated incidents, provide advanced technical support to our clients, and play an active role in maintaining and improving their IT environments. You'll work closely with senior engineers and project teams, gaining exposure to modern cloud technologies, networking, security, and infrastructure solutions.

Duties

Advanced Technical Support: Act as the primary escalation point for complex technical issues passed up from the 1st Line team. Diagnose and resolve hardware, software, networking, and cloud-related issues.
Incident & Service Management: Take ownership of escalated tickets from initial triage through to resolution, ensuring clear, professional communication with clients throughout.
365 Infrastructure & Cloud Admin: Administer and support Microsoft 365 environments (Exchange Online, SharePoint, Teams), Entra ID, and local server environments.
Cloud & Security Admin: Take an active role in maintaining client security postures by managing Microsoft Defender, deploying Intune policies, and implementing MFA/Conditional Access protocols.
Hardware & Project Deployment: Configure, build, and deploy physical servers and managed virtual machines (VMs), as well as networking peripheral equipment. Assist with client onboarding, migrations, and infrastructure updates.
Problem Identification: Spot recurring technical issues and contribute to long-term solutions, documentation updates, and service improvements.

Essential

Minimum 2 years’ experience working within an IT support, Service Desk, or fast-paced MSP environment.
Strong administrative experience with the Microsoft 365 ecosystem.
Solid experience supporting Windows desktop environments and basic Windows Server infrastructure.
A good working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Firewalls).
Familiarity using remote monitoring tools (RMM) and ticketing systems.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.

Desirable

Experience with Microsoft Entra ID, Intune, Azure, or other cloud technologies.
Exposure to virtualisation platforms such as Hyper-V or VMware.
Previous experience working within an MSP environment.
Relevant Microsoft certifications.

Pay: £34,000.00-£38,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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2nd line support jobs in wickford park, ess

2nd Line Support Technician

2nd Line Support Engineer

1st Line Technician

2nd Line IT Engineer

Software Support Technician

On Site Support Engineer 24 month FTC

Infor M3 ERP Support Manager

Systems Support Analyst

2nd Line IT Engineer

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Senior IT Support Analyst

HR Systems Analyst

Lead D365 Technical Manager

IT Change Co-ordinator

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