Collections customer operations manager Work, Jobs in Wickwar, Gls (with Salaries)

Operations Manager
Cromwell —Bristol
- Customer service
- Computer literacy
- Continuous improvement
- Annual leave
- Sick pay
Plant Hire - Operations Manager
Smiths Gloucester Limited —Stonehouse
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
11d
Operations Manager
Walcot Head Office —Bath
- Full-time
- Sales
- Training & development
- Leadership
Quick apply
6d
Fan Engagement Manager
Gloucester Rugby —Gloucester
- £30,000 a year
- Weekend availability
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Assistant Manager
Pub & Dining - BRA_203 —Bristol
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Sales Manager
Abbey Hotel Bath —Bath
- £35,000 a year
- Full-time
- CRM software
- Hospitality
- Hotel
- Employee discount
- Referral programme
Quick apply
Shift Manager
DPD Group UK —Bristol
- Up to £40,000 a year
- Weekend availability
- Computer skills
- Communication skills
- Time management
- Free parking
Quick apply
11d
Courier Training and Onboarding Specialist
Evri —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Communication skills
Library Manager
Gloucestershire County Council —Gloucester
- £33,143 - £36,363 a year
- Hybrid work
- English
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Courier Training and Onboarding Specialist
Hermes Europe —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Communication skills
Technical Assistance Service Manager - UK
Ingeteam —Bristol
- Hybrid work
- Customer service
- Team management
- Hand tools
Quick apply
Assistant Restaurant Manager
Calcot Collection —Painswick
- £32,085 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Charity Retail Manager - Gloucester
Emmaus Gloucestershire —Gloucester
- £29,238.40 a year
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
14d
Payments Assistant (Part Time 30hrs)
Cox Automotive —Bristol
- £20,280 a year
- Part-time
- Data entry
- Organisational skills
- Communication skills
- Employee discount
7d
Full Time Store Manager
With Nothing Underneath Ltd —Bath
- From £36,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
General Manager - Live In
Proper Locals - BRA_206 —Freshbrook
- Full-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Courier Service Specialist
Evri —Gloucester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Transport Planner
BWT UK Ltd —Bristol
- Up to £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
10d
Order Processing Assistant
Joint Operations Ltd —Swindon
- £26,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- In-person
- Free parking
Quick apply
20h
Assistant Store Manager
OKA DIRECT LIMITED —Bath
- Full-time
- Customer service
- Organisational skills
- Retail management
- Employee assistance programme
- Employee discount
Quick apply

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Operations Manager

Cromwell -
Bristol

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Sick pay

Qualifications

ISO 14001
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Microsoft Office Suite
ISO 9001
Cost control
Performance management
Warehouse management
Cost efficiency strategy
Continuous improvement
Supply chain warehousing
Training & development
Leadership
Team motivation leadership
Environmental management systems
Warehouse team management
Distribution operations team management

Full job description

We currently have a fantastic opportunity for a Operations Manager to join our Operations team, based in Bristol but covering the surrounding area.
The role will be to support the Area Manager in leading a team of people with clear objectives focused on delivering the key business accountabilities. Accountable for service quality with customers within the main hub location supporting the linked express locations. Partner with the relevant Sales Manager(s) customer service colleagues and all relevant stakeholders to build and maintain relationships with local customers and sales teams to drive profitable sales and deliver the highest standards of delivery service. Accountable for Hub optimisation, deployment of branch fleet and people resource and for all aspects of service fulfilment ensuring KPI’s financial/sales targets are not only met but exceeded working collaboratively with the Area Manager and assume their responsibilities/accountabilities within the main Hub location and the Express in their absence.
What would you do on a normal day?
Taking active accountability and ownership of the main Hub location only supporting the Area Manager in the territory supporting absence ensuring great communication & collaboration to deliver a safe efficient working environment in the main Hub.
Effectively recruit, onboard, and lead all hub team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for supporting the communication of key business updates and creating an overall great place to work.
Accountable and own any issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and escalate where appropriate. Action continuous improvement opportunities where possible
Accountable for the effective management of the hub fleet, delivery operations and optimisation software (Maxoptra) to ensure that our customers receive the right goods, at the right time, with optimal efficiency and secure proof of delivery within the main Hub location.
Accountable for local visibility and presence via optimised deployment of the branch fleet, reduced reliance on couriers, and maximising opportunities to grow sales within the single hub location.
Support the Customer Service team, and local Customer Advocates, to support in the resolution of customer queries and service fulfilment within agreed timeframes
Accountable for the effectiveness of stock management, trade counter/collection point and fleet operations to fully meet customer needs and agreed service levels within the main Hub Location.
Accountable for reducing or maintaining hub cost effectiveness, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable wayu
Responsible for all aspects of branch compliance and Health & Safety. To be accountable and responsible for all role impacts and touchpoints with ISO standards to include but not limited to 45001(H&S) 14001 (ENVIRO) 9001 (Quality) and 9120(Aerospace)
What are we looking for?
Proven experience in a Team Leader / People Leader role
Demonstrable experience managing a warehouse environment
Knowledge of industrial supplies Engineering or a Technical background (desirable)
Experience within an internal or external sales role
PC Literate (MS Office)
Forklift License is desirable
What’s in it for you?
Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Company bonus
Cycle to work scheme
Commitment to employee development plans
24/7 Wellbeing and Employee Support
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is an Equal Opportunity Employer.

Apply Now

Refine Your Search

collections customer operations manager jobs in wickwar, gls

Operations Manager

Plant Hire - Operations Manager

Operations Manager

Fan Engagement Manager

Assistant Manager

Sales Manager

Shift Manager

Courier Training and Onboarding Specialist

Library Manager

Courier Training and Onboarding Specialist

Technical Assistance Service Manager - UK

Assistant Restaurant Manager

Charity Retail Manager - Gloucester

Payments Assistant (Part Time 30hrs)

Full Time Store Manager

General Manager - Live In

Courier Service Specialist

Transport Planner

Order Processing Assistant

Assistant Store Manager

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