Director of customer service Work, Jobs in Widnes, Chs (with Salaries)

Head of Onboarding
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
5d
Head of Revenue
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Management
- Salesforce
- Analysis skills
- Free parking
Quick apply
5d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Hospitality, Catering & Events
Wrexham AFC —Wrexham
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
14d
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
14d
Head of Complaints and Customer Care
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Leadership
12d
Director of Estates - Operations
The University of Manchester —Manchester
- Annual leave
- Employee assistance programme
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Head of Shift Operations - Fulfil
THG Ingenuity —Warrington
- Management
Quick apply
Premium Sales Director - Manchester United
Elevate —Manchester
- £80,000 - £95,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
Assistant Head of Catering
The Grange School —Northwich
- £25,267 a year
- Part-time
- Hospitality
- Microsoft Office
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
3d
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
3d
Head of Creative
Nadine Merabi —Manchester
- Hybrid work
- Organisational skills
- Leadership
Quick apply
Head of Marketing
Radius Limited —Crewe
- Full-time
- Sales
- Marketing
- Master's degree
- Employee assistance programme
Quick apply
Director - Revenue Operations Customer Resolution
Worldpay (UK) Limited —Manchester
- Analysis skills
- Bachelor's degree
- Leadership
Quick apply
4d
Head of Product
JDSPORTS —Bury
- Full-time
- Contracts
- Agile
- Leadership
- Employee discount
Quick apply

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Head of Onboarding

Sykes Holiday Cottages -
Chester

Quick apply

Job details

Full-time
£70,000 - £80,000 a year
5 days ago

Benefits

Company pension
Company events
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Continuous improvement
Leadership

Full job description

Head of Onboarding

Location: Chester, with UK-wide travel
Salary: Up to £80,000 + Annual Bonus + Excellent Benefits
Reporting to: Portfolio Director

About Us

Sykes Holiday Cottages is a business with big dreams and bold ambition. With over 30 years of industry experience, over 15 regional brands, and more than 23,000 holiday homes across the UK and Ireland, we’ve become one of the UK’s fastest-growing holiday let agencies.

What started as a family-run business has grown into a vibrant team of passionate people delivering exceptional experiences for guests and property owners alike.

Part of Forge Holiday Group, we’re building a culture where ambition, creativity and collaboration thrive.

We value diversity and inclusion and encourage everyone to bring their authentic self to work. Need adjustments during the recruitment process? Just ask — we’re happy to help.

Lead the future of owner onboarding at Sykes Holiday Cottages

At Sykes Holiday Cottages, we're on an exciting journey to transform how holiday homeowners join our brands and achieve success from day one. We're looking for an experienced Head of Onboarding to lead this transformation, creating a seamless, high-performing onboarding experience that accelerates growth, maximises conversions and delivers exceptional owner experiences.

This is a pivotal leadership role where you'll shape the end-to-end onboarding strategy, leading teams across our Chester headquarters and our nationwide field consultants. You'll combine commercial thinking, operational excellence and customer obsession to ensure new owners realise value faster than ever before.

What you'll be doing

As Head of Onboarding you'll:

Lead and inspire a high-performing onboarding function, creating a culture of accountability, pace and continuous improvement.
Own the end-to-end owner onboarding journey, from enquiry through to go-live and first booking.
Drive improvements in lead conversion, onboarding efficiency and time to value.
Partner closely with Marketing, Commercial, Product and Technology teams to remove friction and optimise every stage of the onboarding journey.
Develop tailored onboarding experiences for individual owners and multi-unit partners.
Support the growth of our Multi-Unit Site proposition alongside our Business Development Managers.
Use insight and performance data to identify opportunities, improve processes and influence strategic decisions.
Own onboarding KPIs including conversion, speed to market, owner satisfaction and early-stage commercial performance.

About you

You'll be an experienced senior leader with a passion for creating outstanding customer journeys and delivering commercial results.

You'll bring:

Significant leadership experience within onboarding, commercial operations, customer lifecycle or operational leadership.
A proven track record of improving conversion, reducing operational cycle times and driving measurable business growth.
Strong commercial awareness with the ability to translate operational performance into business success.
Exceptional leadership skills with experience developing high-performing teams.
Excellent stakeholder management, with the confidence to influence at senior level.
Strong analytical capability, using insight and data to improve performance.
A collaborative leadership style and a passion for continuous improvement.

Experience within travel, property, marketplaces, e-commerce or digital platforms would be highly advantageous.

Why join Sykes?

At Sykes, our purpose is simple: We Champion UK Escapes.

You'll join an ambitious, forward-thinking business investing heavily in technology, people and customer experience as we work towards creating four million extraordinary holiday experiences each year.

Our values underpin everything we do:

One Business, One Team
Keep It Simple
Grow & Learn
Sustainable Impact

Alongside a competitive salary and benefits package, you'll have the opportunity to shape a business-critical function, influence strategic direction and make a lasting impact across the organisation.

Our Benefits

✈️ 33 days holiday + up to 5 extra with long service
Buy additional holiday
Birthday off
✋ 2 volunteering days
Enhanced parental leave
Pension contributions
Discounted stays at Forest Holidays & Sykes Cottages
❤️‍ Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
‍ ️ On-site gym & parking at Chester HQ
Employee savings scheme
Long service awards & company events

Apply today.

If you're ready to transform onboarding into a true competitive advantage, we'd love to hear from you.

Closing date for applications 6th July

Quick apply

Refine Your Search

director of customer service jobs in widnes, chs

Head of Onboarding

Head of Revenue

Head of Customer Experience

Head of Hospitality, Catering & Events

Director of Telecommunications Operations & Service Excellence

Head of CRM, Loyalty and Retention

Director of Software Testing Services

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Director of Estates - Operations

Sr. Director, Customer Experience & Quality - EMEA

Head of Shift Operations - Fulfil

Premium Sales Director - Manchester United

Head of Delivery

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Regional Sales Director (North)

Head of Merchant Support

Head of Creative

Head of Marketing

Director - Revenue Operations Customer Resolution

Head of Product

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