Head of customer service Work, Jobs in Widnes, Chs (with Salaries)

Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Head of Hospitality, Catering & Events
Wrexham AFC —Wrexham
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
7d
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
10d
TikTok Shop Manager
P.Louise —Stockport
- £40,000 - £45,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
10d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Container Terminal Operator - Nights
Newell & Wright Transport —Widnes
- £33,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
1d
Business Support Co-ordinator
NewPrinces Group —Liverpool
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
- Work from home
1d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
2d
Licensing Manager
HALTON BOROUGH COUNCIL —Halton
- £42,839 - £46,142 a year
- Hybrid work
- Free parking
- Employee assistance programme
9d
CRM & Lifecycle Manager
Hovia —Liverpool
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Facilities
Moya Cole Hospice —Heald Green
- £57,528 - £64,750 a year
- Data analysis skills
- Business development
- No degree
- Free parking
- Annual leave
Head of Shift Operations - Fulfil
THG Ingenuity —Warrington
- Management
Quick apply
10d
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Rage Room & Axe Throwing Instructor
Hatchet Harrys Axe Throwing —Liverpool
- Weekend availability
- Hospitality
- Bar
- Customer service
- Free parking
- Store discount
Quick apply
2d
Group Operations Manager
Out Lane Social —Leyland
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Free parking
- Store discount
Quick apply
3d

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Employee Relations Centre of Excellence Manager

Community Integrated Care -
Widnes

Quick apply

Job details

Permanent | Full-time
£41,200 - £46,350 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Analysis skills
Human resources
Leadership

Full job description

The opportunity and what makes Community Integrated Care a great place to work

Be the trusted authority. Shape best practice. Make work better for everyone.

At the heart of our charity is a belief that great people management enables great lives. We’re now looking for an experienced and values-driven Employee Relations Centre of Excellence Manager to play a pivotal national role in shaping how we manage, resolve, and learn from employee relations matters across England and Scotland.

This is an influential role where your expertise will directly support leaders, protect the organisation, and promote a culture of early resolution, fairness, and continuous improvement.

This is a full time permanent role with presence at our head office in Widnes required at least once a week so our ideal candidate will be based within an hours commute of our head office in Widnes.

What is "The Deal" for you?

Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments.
Pension: contributory pension scheme
Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

Who you’ll be supporting & more about the role:

As our Employee Relations Centre of Excellence Manager, you’ll lead and develop a highly skilled ER Specialist team, drive improvements in service delivery, data quality and insight, and ensure our policies, frameworks and practices reflect the very best in UK employment law and sector standards.

You’ll be the primary escalation point for complex and high‑risk ER cases, offering expert advice across disciplinary, grievance, sickness absence, performance management and appeals processes.

Working closely with operational leaders, People Team colleagues, legal partners and external networks, you’ll help position the charity as a sector leader in employee relations, while fostering a positive, supportive and resilient organisational culture.

In this varied and high-profile role, you will be:

Acting as the senior escalation point for complex and high‑risk ER cases, ensuring timely, fair and legally compliant outcomes
Leading, motivating and developing the ER Specialist team to deliver a high‑performing, customer‑focused advisory service
Driving continuous improvement in ER processes, frameworks, documentation quality and service efficiency
Analysing ER data and trends to provide clear insight, narrative reporting and recommendations to senior leaders
Leading the development, review and implementation of ER policies and procedures aligned to our people strategy and values
Monitoring and interpreting changes in employment legislation, ensuring compliance and risk mitigation
Supporting and delivering ER projects and charity‑wide initiatives that strengthen organisational capability
Coaching and mentoring managers and colleagues to build confidence in early intervention and effective people management
Representing the charity in external ER forums and networks, contributing to sector best practice and benchmarking

About you:

Our ideal candidate:

You’ll be a confident, credible ER professional who thrives in complexity and brings calm, clarity and fairness to challenging situations.

Essential experience and knowledge:

CIPD qualified (or degree equivalent) with evidence of continuous professional development
Experience of leading teams
Extensive experience managing complex Employee Relations caseloads
Strong, up‑to‑date knowledge of UK employment law and best practice
Proven experience influencing and advising senior stakeholders
Policy development and review experience
Experience designing and delivering ER or people‑management training
Strong analytical skills, with the ability to interpret data and trends to inform decisions
Experience leading HR or ER projects and contributing to change initiatives
Confident user of HR systems and digital platforms

Skills and personal attributes:

Excellent conflict resolution, coaching and influencing skills
Highly organised, able to manage competing priorities and deadlines
Clear, adaptable communicator who can explain complex issues simply
Resilient, empathetic and solution‑focused
Strong sense of integrity, fairness and discretion
Flexible and adaptable in a dynamic, national organisation

Previous people leadership experience is desirable, but above all we’re looking for someone who can lead through expertise, credibility and values.

Why join us?

A genuinely meaningful role with national reach and real organisational impact
The opportunity to shape ER strategy and best practice across a large, values‑led charity
Collaborative, supportive people culture with a strong focus on continuous improvement
Hybrid working with infrequent national travel
The chance to use your expertise to make work fairer, safer and more positive for thousands of colleagues

If you’re passionate about employee relations, confident handling complexity, and motivated by making a positive difference, we’d love to hear from you.

Apply now and help us create better experiences at work — for everyone.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Quick apply

Refine Your Search

head of customer service jobs in widnes, chs

Employee Relations Centre of Excellence Manager

Head of Customer Experience

Head of Owner Success

Senior Customer Service Manager

Head of Field Service Operations (UK & Ireland)

Head of Hospitality, Catering & Events

Head of Block

TikTok Shop Manager

Customer Service Manager X2

Container Terminal Operator - Nights

Business Support Co-ordinator

Head of Asset Optimisation

Licensing Manager

CRM & Lifecycle Manager

Head of Facilities

Head of Shift Operations - Fulfil

Head of Content

Head of Service Delivery

Rage Room & Axe Throwing Instructor

Group Operations Manager

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