Complaints manager Work, Jobs in Willen, Bkm (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Client Care Manager
Key Conveyancing —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
6d
Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
19h
QA Team Leader
Puratos Ltd —Buckingham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Senior Delivery Manager
MaPS —Bedford
- £83,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
1d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Senior Customer Service Advisor
Dominos —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Office
- IT
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Assistant Manager
Five Guys UK —Milton Keynes
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Department Manager - Till and Customer Service
Frosts Garden Centre Ltd —Milton Keynes
- Full-time
- Management
- Sales
- Customer service
Quick apply
21h
Sheltered Housing Team Leader
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Annual leave
- Employee discount
7d
Administrator
Central and North West London NHS Foundation Trust —Milton Keynes
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Annual leave
16h
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
PA to the Practice Manager / Complaints Coordinator
Leicester Terrace Health Care Centre —Northampton
- From £14.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
4d
Warranty Administrator
BCA —Bedford
- £29,410 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- IT
- Employee assistance programme
- Employee discount
Quick apply
20h
Registered Manager Ofsted
Your Vision Children's Homes —Luton
- Up to £70,000 a year
- Full-time
- Childcare
- Working with children
- Continuous improvement
Quick apply
Supervisor, Customer Service
Blackhawk Network —Hemel Hempstead
- Weekend availability
- Hybrid work
- Customer service
- Human resources
- Annual leave
- Employee assistance programme
6d
Operational Head of Function - Complex - HMP Bedford
Ministry of Justice —Bedford
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Presentation skills
- Annual leave
12d
Deputy Home Manager
Dial House Care Ltd —Bedford
- £48,000 - £50,000 a year
- Full-time
- Nursing home
- Organisational skills
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply

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Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in willen, bkm

Key Accounts Manager

Client Care Manager

Customer Relationship Manager

QA Team Leader

Senior Delivery Manager

Senior Admin Lead

Senior Customer Service Advisor

Ticketing Manager

Assistant Manager

Department Manager - Till and Customer Service

Sheltered Housing Team Leader

Administrator

Duty Operations Manager

PA to the Practice Manager / Complaints Coordinator

Warranty Administrator

Registered Manager Ofsted

Supervisor, Customer Service

Operational Head of Function - Complex - HMP Bedford

Deputy Home Manager

Client Relations Executive

I want to receive the latest job alerts for complaints manager in willen, bkm

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