Client services manager Work, Jobs in Willenhall, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
7d
Partnership Manager
Converge Technology Solutions —Stafford
- £35,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Communication skills
10d
Office Administrator
Lewis Arborcare Ltd —Bridgnorth
- £28,260 - £32,240 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Aftersales BDM
Renault Truck Commercials —Tipton
- £35,000 - £37,000 a year
- Full-time
- Sales
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
7d
Strategic Account Manager
PIB Group Services Ltd. —Birmingham
- Organisational skills
Quick apply
New Business Manager - Fleet Management and Telematics
Northgate Vehicle Hire —Birmingham
- £40,000 a year
- Annual leave
- Employee discount
Quick apply
Business Development Executive
SOUTHERN COMMUNICATIONS LIMITED —Birmingham
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Employee assistance programme
Quick apply
Business Development Manager
Uniq Recycling Ltd —Burton-On-Trent
- £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- IT
- Employee discount
Quick apply
Field Sales Representative
Flatpay —Birmingham
- £60,000 - £70,000 a month
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Business Development Manager
Apex Workwear Ltd —Oldbury
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Free parking
- Employee discount
Quick apply
9d
IT Sales Executive
Smiths Business Supplies —Lichfield
- £32,000 - £32,500 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
14d
Business Development Manager
BDO —Birmingham
- Full-time
- Sales
Business Support
COLAS ROADS UK —Wolverhampton
- £24,675 - £28,000 a year
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
11d
Project Operations Manager
HSL Compliance Limited —Wolverhampton
- £33,000 a year
- Bachelor's degree
- Mentoring
- Annual leave
- Sick pay
Quick apply
4d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Walsall
- £3,800 a month
- Full-time
- Sales
Quick apply
Internal Account Manager
Bunzl Cleaning & Hygiene Supplies —Birmingham
- From £25,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Project Manager
McCann Worldgroup Deutschland GmbH —Solihull
- Full-time
11d
Project Administrator
Greenstorm —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Construction
- Leadership
- Work from home
Quick apply
9h

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services manager jobs in willenhall, wmd

Customer Relationship Manager

Client Liaison Manager

Partnership Manager

Office Administrator

Aftersales BDM

Strategic Account Manager

New Business Manager - Fleet Management and Telematics

Business Development Executive

Business Development Manager

Field Sales Representative

Business Development Manager

IT Sales Executive

Business Development Manager

Business Support

Project Operations Manager

Customer Service Advisor

JUNIOR SALES ADVISOR

Internal Account Manager

Project Manager

Project Administrator

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