Head of customer service Work, Jobs in Wimbledon, Gtl (with Salaries)

Property Manager - Residential
SHW —Croydon
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Functions Manager
The Bedford —Balham
- From £14.50 an hour
- Weekend availability
- Hybrid work
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
12h
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
9d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
4d
Head of Accounts Payable
Safetykleen —Brentford
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
9d
Head of Risk Control
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Management
- Sales
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
1d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
2d
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
3d
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Trainee Estimator
RoofTech —Sutton
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Life insurance
Quick apply
10d
Restaurant Manager
Oru Space —Sutton
- Weekend availability
- Hospitality
- Bar
- Management
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Senior Administrator
Communitas Clinics —Croydon
- £14 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
9d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
6d
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
9d
Sales Progressor Clapham Junction
Dexters —London
- £30,000 - £50,000 a year
- Negotiation
- Employee discount
Quick apply

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head of customer service jobs near wimbledon, gtl

Property Manager - Residential

SHW
Croydon

Quick apply

Job details

Full-time
£34,000 - £40,000 a year

Benefits

Health & wellbeing programme
Company pension
Company events
Life insurance
Sick pay

Qualifications

Microsoft Excel
Microsoft Outlook
Management
Accounting

Full job description

SHW is an independent multi-disciplined property real estate advisory business. With nine offices across London and the South East, we serve our clients across the UK, providing the right answers to their property needs and making property work for their benefit.

We recruiting for a Property Manager to manage a portfolio of residential apartment blocks, predominantly in the South London region.

You will be based in SHW’s South London office, as part of our expanding South London Block Management Department, and will be reporting direct to clients and to the Head of London residential Management. The postholder will also be responsible for enhancing client relationships by referring other SHW services where appropriate.

Key Responsibilities:

Overall responsibility for providing management service on the portfolio in accordance with statute, RICS and TPI codes of practice, the lease terms, SHW’s quality assurance procedures and the Management Agreement
Renewing appropriate insurance policies and liaison with the brokers and loss adjusters in the event of claims
Take responsibility for Heath & Safety in respect of your portfolio, and make appropriate and timely recommendations to clients
Undertaking site visits and inspections as per the Management Agreement and when further inspection is necessary
To ensure compliance with the service charge provisions of leases
To produce draft service charge budgets for client approval, with multiple-schedules where applicable and to ensure appropriate allocations for expenditure.
Production of year end accounting services in good time, in co-ordination with our Property Management Accounts Department and external accountant
Be aware of the limitations of the lease and make appropriate recommendations to clients in good time so that sufficient funds are available at all times
Maintain awareness of lessees’ debts and co-ordinate internal actions with SHW’s Credit Control Department, and with your line manage consider when to recommend the appointment of solicitors for recovery action.
Ensuring a good level of customer care is provided to clients and lessees
General property management advice and Landlord & Tenant Act advice
Attendance at client meetings and regular formal and informal client liaison and reporting
Where above a threshold agreed with the client, to obtain more than one quote for works and to report these to the client with recommendation
· Supervision and re-tendering of maintenance contracts with particular emphasis on performance and value for money
Compliance with section 20 procedures and co-ordination of major works
Co-ordination with SHW’s Building Consultancy Division and/or external consultants
Co-ordination with SHW’s Company Secretariat Department
Supervision of any on-site staff
Be familiar with the Management Agreements, the extent of the appointed role and when additional fees are chargeable.
Oversee and maintain income levels on the portfolio and assist with new business enquiries. Assist head of department with annual and half yearly budgetary reviews.
Deputise in the absence of others in the department and provide support to the wider team.
Seek to enhance client relationships by referring other SHW services where appropriate.
Participate in departmental strategy and service standard delivery.
Participate in departmental strategy and service standard delivery.

Personal Specification, Knowledge, Skills and Experience Required

A minimum of two to three years of Residential Block Management experience
TPI Level 3 or above qualification desirable
Well organised team player with the ability to prioritise a varied and growing workload Ability to use own initiative
Patient and empathetic, whilst clear of the extent of the role defined by the Management Agreement.
A good confident communicator, but aware of personal limitation.
Ability to build a relationship of trust with colleagues, clients, leaseholders and contractors.
Willingness to develop a career at SHW with a view to taking on further responsibilities and promotion in the future.
Able to visit sites to meet clients and tenant is essential Working knowledge of Qube is preferred
Willing and able to travel to other SHW offices if necessary.

SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.

We would love to respond to each and every applicant, however, due to the high volume of applications we will only contact you if you meet the requirements for our roles at the time advertised.

We also want to ensure that your application can be considered for all relevant roles across the SHW partnership companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us, will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: www.shw.co.uk/privacy/ .

Please be advised that CV’s will be held for a minimum of 3 months, therefore, if we consider your skills are more suited to other vacancies, we may contact you during the 3–6-month period to discuss your application further. If you do not wish for your data to be held on our systems for this period of time, please contact: [email protected] and ask for your data to be deleted from our systems.

Job Types: Full-time, Permanent

Pay: £34,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Sick pay

Application question(s):

How many years of experience do you have being a Residential Property Manager?
If you experience is in the Private Rented Sector, do you have experience managing multiple blocks? (15+ blocks at any one time)

Licence/Certification:

TPI Qualification (preferred)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in wimbledon, gtl

Property Manager - Residential

Functions Manager

Talent Development Partner

Head Of Customer Experience

Head of Customer Service (12 months contract)

Head of Customer Operations

Head of Accounts Payable

Head of Risk Control

Head of Business

Head of Customer Support

Care Coordinator

Account Executive

Resident Engagement Manager

Trainee Estimator

Restaurant Manager

Senior Administrator

Head of Customer Value

Coordinator

Head of Retail

Sales Progressor Clapham Junction

I want to receive the latest job alerts for head of customer service in wimbledon, gtl

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