customer support representative Work, Jobs in wimborne, dor (with Salaries)

Customer Account Representative
Eaton —Wimborne
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Flexible schedule
2d
Customer Service Representative
William Hill —Poole
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
14d
Customer Support Representative
Signature Aviation —Bournemouth
- Full-time
- Customer service
- Maintenance
- English
- Free parking
- Employee assistance programme
Quick apply
CSA (Customer Service Associate)
Teachers Building Society —Wimborne
- Up to £26,775 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Representative
Link Group —Bournemouth
- Customer service
- IT
20h
Compliance Support
OneDome —Bournemouth
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
Quick apply
Shift Lead
B&Q —Bournemouth
- £14.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Business Development Representative - South Coast
AG Barr —Bournemouth
- £26,500 - £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
10d
Customer Service Executive
Pom Pom London Ltd —Ringwood
- £13.50 - £14.50 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
TradePoint Sales Partner
B&Q —Poole
- £35,300 - £45,400 a year
- Part-time
- Sales
- Customer service
- Business development
- Employee assistance programme
- Employee discount
18h
Apprentice Customer Service Representative
Muc-Off —Poole
- Full-time
- Microsoft Word
- Microsoft Outlook
- Typing
- Free parking
- Health & wellbeing programme
Quick apply
13d
Outbound Sales Representative
Carwow —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
5d
Senior Quality Engineer - Advanced Quality Planning
Eaton —Wimborne
- Project management
- Communication skills
- Negotiation
Sales - Sales Advisor - UK
New Look —Dorchester
- Part-time
- Microsoft Word
Business Development Representative
Hubexo —Bournemouth
- £25,000 a year
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
Sales Development Representative
Carwow —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
5d
Facilities Manager
ISS Facility Services —Bournemouth
- Management
- Organisational skills
- Leadership
Quick apply
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Bournemouth
- £3,800 a month
- Full-time
- Sales
Quick apply
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
Electronics Engineer
Curtiss-Wright —Wimborne
- Full-time
- Maintenance

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Customer Account Representative

Eaton -
Wimborne

Apply Now

Job details

2 days ago

Benefits

Employee mentoring programme
Flexible schedule

Qualifications

Microsoft Word
Microsoft Excel
Sales
Customer service
MRP
Administrative experience
Communication skills

Full job description

We are currently recruiting for a Customer Service Representative to join our team at our Wimbourne site. This role would be a great opportunity for someone with a strong customer service background who likes the idea of working for a world recognised organisation.

Our site in Wimborne - former Cobham Mission Systems, now part of the Eaton portfolio – is manufacturing air-to-air refueling systems and actuation (weapons carriage), primarily for defense markets. The site has a workforce of approximately 1,000 people. It is a state-of-the-art facility, using the most modern techniques in AI, Machine Learning, integrating testing, next generation systems. It is also a people enabling organization, striving on career growth and employees’ happiness.

We are ITAR Regulated for this site and must be eligable for Security clearance

What you’ll do:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Regular interactions with customers over the phone and occasional face-to-face as required. The role is primarily office based and remote working from home, but might involve occasional overseas travel as and when required.

Responsible for closing orders, handling transactions and processing Pos (Purchase Order) within the Inside Sales Team in the IPT.

The primary focus is to generate and provide quotations for Business as Usual (BAU) opportunities by liaising with internal stakeholders.

Communication with Customers of delivery dates and reasons for delay.

Primary point of contact for spares and repairs orders.

Receive requests, RfPs and RfQs from Customers and log them into our ticketing system

Manage BAU opportunities through the BAU process.

Liaise with internal stakeholders and subject matter experts to meet opportunities BAU quotation Turn-around-time and Customer’s request.

Receive orders from Customers, promptly load them onto the system and produce order acknowledgement.

Make sure offers and orders are commercially sound and comply with Customer’s contract and internal commercial procedures and process.

Manage BAU opportunities according to company guidelines and update them regularly.

Assure data quality to high standards.

Manage BAUs and work in general to meet KPIs

Build and maintain strong customer relationships.

Prepare and send status reports chasing Customers for outstanding POs.

Maintain opportunity schedule and reports on ongoing open opportunities.

Manage orders according to requests dates and monitor arrears in deliveries.

Co-operate with management to meet the employer’s legal duties and take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

Qualifications:

Minimum of 5 GCSES (A*-C)

Degree level education beneficial but not required

Skills:

Competent of customer service principles and practices.

Competent in account managing dealing with orders and price requests.

Knowledge of administrative procedures.

Electronic sales ledger experience with regards to Sales Orders/Purchase Orders/Invoicing.

Manipulation of and exposure to customer databases.

Good interpersonal skills.

Excellent communication skills – verbal and written.

Good listening skills.

Problem analysis and problem-solving.

Attention to detail and accuracy.

Data collection and ordering.

Excellent customer service orientation.

Adaptability and Initiative.

Knowledge of Import/Export controls.

Competent on Microsoft Word and Excel.

Experienced in a Sales environment

Experience processing quotations and communicating them to customers.

Experience with CRM and MRP systems.

What we offer:

Flexible working hours and a hybrid working model for the right candidate. The first 2 months of this role you will be required to come to the office on a daily basis. Once a certain level of competency has been reached you will be eligible to work on a hybrid basis which does require a minimum of 3 days on site per week.

A company culture committed to Inclusion & Diversity and Sustainability.

Annual mentoring programme, Eaton University, and a robust reward and recognition framework.

Ongoing learning and global career development opportunities, including internal mobility.

Comprehensive induction support and a well‑structured onboarding experience.

The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.

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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Apply Now

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