Administration manager Work, Jobs in Winterbourne, Gls (with Salaries)

Executive Assistant & Client Experience Manager
Whittaker, Gregory & Co Ltd —Chipping Sodbury
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Recruiting
- In-person
Quick apply
14h
Lead Contract Support Administrator
Rydon —Bristol
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
8d
Operations & Office Manager
Bugler Coaches —Clutton
- £38,000 - £42,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- In-person
- Free parking
Quick apply
16h
PA to Principal/HR Lead
Fairfield High School —Bristol
- £36,363 - £39,152 a year
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Employee assistance programme
Office Manager
Rightway Environmental Limited —Bristol
- £30,000 a year
- Full-time
- Microsoft Outlook
- Data entry
- Organisational skills
- Free parking
Quick apply
Office Manager and Work Placement Coordinator - Sixth Form
Norton Hill School —Radstock
- From £31,537 a year
- Full-time
- Bachelor's degree
- Recruiting
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
8d
Band 4 Clinical Services Lead Administrator - Bristol
Avon and Wiltshire Mental Health Partnership NHS Trust —Bristol
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Typing
- Communication skills
- Annual leave
10h
Head Receptionist/Deputy Manager
CIAO BELLA AESTHETICS —Keynsham
- £15 an hour
- Part-time
- Microsoft Office
- Supervising experience
- Team management
- Annual leave
- Employee discount
Quick apply
Front Office Team Leader
Williams Lea —Bath
- £34,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Referral programme
12d
Admin Team Leader
ICON UK —Newport
- Full-time
- Administrative experience
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d
Assistant Front Office Manager (Full Time)
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Supervising experience
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
4d
Vehicle Procurement Administration Lead
Ayvens —Bristol
- £29,700 - £35,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Annual leave
Marketing Office Manager - Maternity Cover
The Celtic Collection —Newport
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee discount
Front Office Manager
HandPickedHotels —Bath
- £38,000 a year
- Weekend availability
- Hotel
- Front desk
- Training & development
- Free parking
- Employee assistance programme
Client Administrator Team Leader - Financial Planning - Bristol
Atomos —Bristol
- Hybrid work
- Team management
- Training & development
- Leadership
Client Change Team Leader, Pension Administration
Gallagher Benefit Services —Bristol
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Training & development

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Executive Assistant & Client Experience Manager

Whittaker, Gregory & Co Ltd
Chipping Sodbury

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
14 hours ago

Qualifications

Customer communication
Pricing
Meeting coordination
Microsoft Outlook
Travel arrangements
Client engagement
Complaint handling
Client relationship development
Xero
Accounts Receivable Credit Control
Appointment booking and call handling
Recruiting
Customer interaction
Executive support experience
Office management

Full job description

The Role

We are looking for an exceptional Executive Assistant & Client Experience Manager to join our growing accountancy practice.

This is not a traditional PA role, and it isn't a general administration position.

At its heart, this role is about people, communication and getting things done.

We pride ourselves on being approachable, responsive and genuinely helpful. We want our clients to feel that when they contact WG & Co, there is always somebody at the other end who understands what they need, takes ownership and makes sure something happens.

We are therefore looking for someone whose natural response is:

“Yes, absolutely. Leave it with me.”

You don't need to personally know the answer to every question. What you do need is to have the intelligence and initiative to work out who does, make sure it gets to the right person and then follow it through.

Alongside this, you will work closely with the Director, helping to manage communications, meetings, priorities and actions and ensuring that commitments made to clients don't disappear into a busy inbox.

For the right person, this will be a varied, trusted and important role at the centre of WG & Co.

What You'll Be Doing

Client Communication & Experience

You will be one of the main voices of WG & Co and will take responsibility for ensuring our clients receive the standard of communication we want to be known for.

You'll:

Take ownership of our central hello@ inbox.
Monitor and help manage the Director's inbox.
Respond warmly and intelligently to client enquiries.
Understand what a client needs rather than simply forwarding their email.
Resolve straightforward enquiries yourself where appropriate.
Make sure technical questions reach the correct person.
Follow up internally so that promised actions actually happen.
Keep clients updated rather than leaving them wondering what's going on.
Recognise when a client needs a little more help, reassurance or attention.
Help maintain the personal relationships that are so important to WG & Co.
Spot dissatisfaction early and help us put things right.
Ensure every communication reflects our friendly, approachable and professional style.

Supporting the Director

You will work closely with the Director and become a trusted extension of the Director's Office.

This will include:

Managing the Director's diary and appointments.
Helping prioritise emails, actions and commitments.
Preparing for client and internal meetings.
Making sure information is available before meetings.
Recording and following up actions afterwards.
Chasing actions across the team where necessary.
Drafting correspondence.
Helping protect the Director's time from things that can sensibly be dealt with elsewhere.
Making sure important things don't get forgotten when the practice gets busy.

New & Prospective Clients

First impressions matter enormously to us.

You'll help prospective clients from their first enquiry through to becoming a WG & Co client, including:

Responding to new enquiries.
Arranging initial meetings.
Gathering relevant information.
Preparing and sending proposals using pricing agreed with the Director.
Following up proposals.
Keeping prospective clients informed.
Coordinating a smooth handover to our Operations team once they decide to join us.

Commercial Coordination

You'll also support the Director with the commercial administration of the practice, including:

Maintaining visibility over client fees.
Helping prepare fee reviews.
Ensuring agreed fee changes are implemented.
Coordinating recurring invoices and billing arrangements.
Responding to routine billing queries.
Friendly credit-control follow-up.
Escalating disputed or sensitive matters to the Director.

The Director retains responsibility for pricing and financial decisions — your job is to make sure agreed decisions actually happen.

Keeping the Director's Office Organised

The role will also help coordinate areas such as:

Recruitment and people administration.
Practice renewals and important deadlines.
Professional and regulatory correspondence.
Complaints administration and follow-up.
Travel and meeting arrangements.
Confidential correspondence.
Director-led projects and initiatives.

The Person We're Looking For

Experience matters, but personality and attitude matter more for this role.

We are looking for someone who is:

Naturally warm, positive and friendly.
Genuinely interested in helping people.
An excellent communicator, both verbally and in writing.
Intelligent and able to understand what somebody is actually asking.
Naturally inclined to find a solution rather than a reason something can't be done.
Proactive — you notice things and act on them.
Exceptionally organised.
Energetic and responsive.
Good at remembering commitments and following things through.
Confident enough to politely chase colleagues when something needs doing.
Comfortable communicating with a wide range of clients.
Able to use judgement and know when something needs escalating.
Calm when several things are happening at once.
Discreet and trustworthy with confidential information.
Comfortable working closely with a business owner.
Happy taking genuine ownership rather than waiting to be told what to do next.

Most importantly, we want someone with a genuine “we'll sort it” mentality.

That doesn't mean promising clients things we can't deliver. It means looking for what can be done and helping clients get to the solution.

Experience

Previous experience in an accountancy practice or professional-services environment would be a significant advantage, particularly if you understand how an accountancy practice works.

However, we would rather recruit an outstanding communicator with the right attitude, judgement and organisational ability than someone with years of accountancy-practice experience who isn't naturally client-focused.

Experience in an EA, PA, client relationship, professional services, office management or senior customer-facing role could all be relevant.

You should be confident using Microsoft Outlook and Microsoft Office. Experience with Xero or practice-management systems would be helpful but isn't essential.

Why Join WG & Co?

WG & Co is an established independent accountancy practice in Chipping Sodbury.

We are investing significantly in the future of the practice: growing our team, improving our systems and developing the way we look after our clients.

But as we grow, we don't want to lose the thing that matters most to us — being a practice where clients feel they can pick up the phone or send an email and know that somebody genuinely cares about helping them.

This role will be central to protecting that.

You will work closely with the Director, have genuine responsibility and become an important part of how WG & Co operates.

There is also real scope for the position to develop as the practice grows, potentially taking broader responsibility for the Director's Office and Client Experience function over time.

The Important Bit

We're not looking for somebody who simply keeps an inbox tidy.

We're looking for the person who sees a client email and thinks:

“I'll take care of that.”

Someone who notices that an action from yesterday's meeting hasn't happened and follows it up.

Someone who knows when a client needs a quick reassuring phone call rather than another formal email.

Someone who is happy to say “yes, we can help”, then works out how we're going to make it happen.

And someone who genuinely enjoys making life easier — both for our clients and for the people they work with.

If that sounds like you, we'd love to hear from you.

Pay: £35,000.00-£40,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

administration manager jobs in winterbourne, gls

Executive Assistant & Client Experience Manager

Lead Contract Support Administrator

Operations & Office Manager

PA to Principal/HR Lead

Office Manager

Office Manager and Work Placement Coordinator - Sixth Form

Band 4 Clinical Services Lead Administrator - Bristol

Head Receptionist/Deputy Manager

Front Office Team Leader

Admin Team Leader

Assistant Front Office Manager (Full Time)

Vehicle Procurement Administration Lead

Marketing Office Manager - Maternity Cover

Front Office Manager

Client Administrator Team Leader - Financial Planning - Bristol

Client Change Team Leader, Pension Administration

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