Planning lead Work, Jobs in Wirral, Msy (with Salaries)

CRM & Lifecycle Manager
Hovia —Liverpool
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
5d
Internal Engagement and Events Partner
Forge Holiday Group Ltd —Chester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- AI
Quick apply
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Head of Performance and Insight
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £66,582 - £77,368 a year
- Full-time
11d
Head of Control, Support & Quality
Iberdrola Group —Birkenhead
- Up to £103,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee discount
7d
Category Assistant - Audio and Vision
The Very Group —Liverpool
- Full-time
- Hybrid work
- Merchandising
- Organisational skills
- Employee discount
Quick apply
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
HR Business Partner
The Clatterbridge Cancer Centre NHS Foundation Trust —Bebington
- £57,528 - £64,750 a year
- Full-time
10d
Museum Director
Wrexham County Borough Council —Wrexham
- £41,771 - £45,091 a year
- English
- IT
- School
- Annual leave
- Employee assistance programme
10d
PPC Lead
Armstrong B2B —Chester
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Presentation skills
- Gym membership
- Sick pay
Quick apply
Events Coordinator
Fletchers Solicitors —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Sick pay
Quick apply
Shift Station Manager
Network Rail —Liverpool
- £43,588 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
2d
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
11d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
3d
Assistant Team Manager
Wrexham County Borough Council —Wrexham
- £46,142 - £49,282 a year
- Hybrid work
- Bilingual
- English
- IT
- Relocation assistance
- Annual leave
5d
Project Manager
System C —Liverpool
- Full-time
- Project management
- Travel
- Communication skills
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
12d
Chief Commercial Officer
CloudAgri Technologies Ltd. —Liverpool
- £120,000 - £170,000 a year
- Full-time
- Management
- Master's degree
- Business development
- Health & wellbeing programme
Quick apply
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
4d

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CRM & Lifecycle Manager

Hovia -
Liverpool

Quick apply

Job details

Permanent | Full-time
£42,000 - £48,000 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Season ticket loan
Annual leave
Flexitime
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
Flexible schedule
Sick pay
On-site parking

Qualifications

CRM software
English
E-commerce
Continuous improvement
Marketing automation
Google Analytics
Communication skills
Copywriting

Full job description

TEAM: Consumer Sales

COMPANY: Gimmersta Wallpaper UK Ltd (Hovia)

REPORTS TO: Head of Consumer Sales

EMPLOYMENT TYPE: Full-time

Salary: £42,000 - £48,000

ROLE DESCRIPTION

The CRM & Lifecycle Manager owns the customer lifecycle strategy, driving retention, repeat purchase, and Customer Lifetime Value through data-led CRM, segmentation, marketing automation, and data-driven insights.

The role connects customer insight with communication strategy, ensuring messaging across campaigns, product launches, and selected PR activity is commercially effective, brand-aligned, and performance-driven. By linking traffic, onsite behaviour, and retention data, the position plays a central role in delivering sustainable revenue growth.

Objective:

Increase Customer Lifetime Value (CLV) and retention by delivering highly relevant, data-driven customer communication and lifecycle optimisation across all markets.

Key KPIs:

CLV (Customer Lifetime Value)
Retention Rate & Repeat Purchase Rate
CRM Revenue (sales attributed to email flows & Campaigns)
Engagement rates (CTR/ Open Rate / Unsubscribe etc.) in campaigns
Sample to Product Purchase conversion Rate
Overall funnel efficiency (drop-offs, segment behavior)

AREAS OF RESPONSIBILITY

CRM & Marketing Automation

Design, build, and continuously optimise automated communication flows and campaigns across acquisition, post-purchase, retention, reactivation, and loyalty.
Develop advanced segmentation and personalisation strategies based on behavioural and transactional data. Ensure localisation and optimisation across international markets - liaising with internal Global teams.
Own campaign planning and execution, including audience logic, targeting, timing, coordination with Tech and Creative, and structured post-campaign performance analysis.
Lead the development and execution of the discount strategy, spanning onsite promotional activity and automated lifecycle discount structures.
Collaborate with Brand & Creative to develop content that strengthens the customer journey, while remaining performance-focussed.

Customer Insights & Analysis

Monitor, analyze, and visualize the customer journey from first visit to repeat purchase.
Identify bottlenecks and commercial opportunities in the funnel and propose improvements together with E-commerce and Performance.
Conduct cohort, segmentation, and behavioural analysis to inform retention strategy.
Produce ongoing reports (GA4, Looker, in-platform) and ad hoc insights for the team and organization.

Retention & Growth

Develop and execute strategies to increase repeat purchase, loyalty, and customer satisfaction, utilising structured A/B testing programmes across channels.
Own and optimise key lifecycle journeys such as sample-to-purchase and post-purchase education, installation guides, identifying friction points and opportunities to improve conversion and customer confidence.
Collaborate cross-functionally to enhance both digital and physical touchpoints, including website content, CRM flows, packaging inserts, and supporting creative assets.
Own customer satisfaction and feedback processes, including the interface with Customer Service, customer surveys, press, and Trustpilot.

Collaboration & Communication

Work with E-commerce to align onsite messaging and behavioural triggers with CRM journeys.
Collaborate with Performance, SEO, and agency partners to improve revenue per visitor by supporting targeted paid media strategy, creating ad copy, post-click experience, and ongoing channel optimisation.
Share customer insights across the organization with a focus on the customer journey to support decision-making and prioritization.
Drive continuous improvement of marketing activities and communication strategies to enhance efficiency, streamline execution, and improve commercial performance.
Support PR management through use of supporting tools; including outbound and inbound coordination.

ROLE PROFILE

Commercially driven and analytically strong, this role combines lifecycle strategy with hands-on CRM execution. The ideal candidate has 5+ years experience working in a senior CRM role and is confident working with data, segmentation, and marketing automation, and comfortable owning revenue-linked KPIs.

They are structured, detail-oriented, and proactive, with a strong bias for testing, optimisation, and continuous improvement. Strong communication skills and the ability to influence cross-functional stakeholders are essential.

WHAT WE OFFER

This is an exciting, creative, and varied role in a fast-growing international company - surrounded by passionate colleagues who love design and innovation. The role is based at our beautiful office in the Baltic Triangle, Liverpool.

Our benefits include:

27 days annual leave in addition to bank holidays (plus option to carry over or purchase leave)
Flexible working hours & hybrid working model
Free onsite parking, Bike to Work & Season Ticket Loan schemes
BUPA cash back health care plan & employee assistance programme
Pension scheme
Regular team socials & activities, including monthly yoga and seasonal parties.

If you’re ready to bring your skills to a team that values collaboration and innovation, we’d love to hear from you.

Pay: £42,000.00-£48,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Liverpool L1 0AR: reliably commute or plan to relocate before starting work (required)

Experience:

CRM : 3 years (required)

Language:

English (required)

Work Location: Hybrid remote in Liverpool L1 0AR

Quick apply

Refine Your Search

planning lead jobs in wirral, msy

CRM & Lifecycle Manager

Internal Engagement and Events Partner

Operations Manager

Head of Performance and Insight

Head of Control, Support & Quality

Category Assistant - Audio and Vision

Guest Experience Manager

HR Business Partner

Museum Director

PPC Lead

Events Coordinator

Shift Station Manager

International Distribution Analyst

Head of Block

Head of Asset Optimisation

Assistant Team Manager

Project Manager

Head of Operational Delivery

Chief Commercial Officer

Lead Delivery Manager - DCX

I want to receive the latest job alerts for planning lead in wirral, msy

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