Head coach Work, Jobs in Wisley, Sry (with Salaries)

Customer Success Team Lead
Acre Software —London
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
- Flexible schedule
12d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
18h
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head Coach – F45 Training
F45 Training —London
- £28,000 - £35,000 a year
- Part-time
- Anatomy knowledge
- English
- First Aid Certification
- Store discount
- Relocation assistance
Quick apply
12d
Head coach
Parkside FC —Chessington
- Part-time
- First Aid Certification
- In-person
- Communication skills
Quick apply
17h
Head of People
Football Beyond Borders —London
- £42,282 - £49,328 a year
- Full-time
- Hybrid work
- Leadership
- School
- Annual leave
- Employee assistance programme
Head of People
InvestEngine —London
- Hybrid work
- Human resources
- AI
Head of Central Logistics
Nomad Foods —Woking
- Leadership
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
1d
Head of Content & Channels
AXA —London
- From £80,000 a year
- Leadership
10d
General Manager
Iceking Restaurants —Weybridge
- £35,000 - £40,000 a year
- Full-time
- Restaurant
- Employee discount
13d
Head of Transformation
Phyllis Tuckwell Hospice —Farnham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Hospice
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
1h
Career Coach
Freshfields —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Head of Year
Harris Federation —London
- £36,036 - £42,771 a year
- Full-time
- First Aid Certification
- Mentoring
- School
12d
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Free parking
Quick apply
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply

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Customer Success Team Lead

Acre Software -
London

Apply Now

Job details

12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Flexible schedule

Qualifications

Analysis skills
Continuous improvement
Customer support

Full job description

Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.

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Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.

‍

Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we're helping mortgage businesses scale faster and smarter. As we continue to grow, we're looking for ambitious people to join us in transforming the industry and shaping the future of home buying. ‍

The start of 2026 has already been exciting, as Acre is now part of The ClearScore Group. This partnership strengthens our ability to innovate and deliver the best mortgage and protection platform.

‍

The Role

Reporting to the Head of Customer Experience, this role is an excellent opportunity to lead a top performing team in a technology start-up and directly contribute to the growth of the business.

We are looking for an ambitious people manager (ideally from a customer support or customer success background) with an interest in finance and technology that wants to help make the home buying process better.

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You will lead our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, to ensure that our customer’s voices are heard and we build a platform that meets their needs.

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Responsibilities

The Customer Success Lead is responsible for overseeing the day‑to‑day performance, development, and output of the Customer Success team. They ensure smooth operations, high‑quality customer support, and effective cross‑functional collaboration, particularly with Product. Acting as the primary escalation point for complex issues, they guide the team through technical and operational challenges while holding them accountable for performance, behaviours, and adherence to Acre’s values. They play a key role in shaping processes, driving improvements, influencing product direction, and representing CS in strategic discussions with the wider business and key accounts.

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Your day to day will involve:

Leading and developing a team of Customer Success Associates through effective 1-2-1s, coaching, performance management, development conversations, and team meetings
Acting as an escalation point for complex or high impact cases and clients, ensuring customers receive timely, high-quality outcomes
Ensuring we meet our core customer experience metrics (e.g., CSAT, response/resolution times, SLA adherence) and driving continuous improvement
Building a deep understanding of our users and product, turning insights into scalable improvements in process, tooling, and knowledge
Working closely with the Head of Customer Experience, engage with internal teams to prioritise and deliver improvements to the product and customer overall customer experience
Improving troubleshooting capability across the team via defined processes, runbooks, training, and collaboration with product teams
Ensuring we deliver high-quality training so customers get maximum value from the Acre platform
Helping the team produce clear, simple customer-facing and internal content (e.g., release notes, help articles, training materials)

About you:

Enthusiastic about stepping into a leadership role to mentor, guide, and motivate the team in a fast-paced setting
Comfortable with a wide variety of technologies and using them to maximise team productive
Strong analytical mindset: able to use data to diagnose issues, prioritise work, and measure impact
- Always looking to improve processes and outcomes.
Excellent at communicating with a customer focused attitude, both with our customers and internal teams

Hands-on, proactive, and able to thrive in ambiguity while driving clarity for others
Willing to roll up your sleeves and get stuck in to help the team when needed
Highly self-motivated and able to work independently
Have a strong attention to detail and goes above expectations
A resourceful, quick, sharp and creative problem solver
Passionate about people and making customers happy
Availability to work the occasional Saturday.

What we offer:

The chance to make an impact within a Fintech in a unique position to make a difference to the mortgage market
25 paid holidays and a “duvet day” on your birthday
Hybrid Work Environment
Private health and dental cover - including mental health support through Bupa
GP office visits
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help you plan and achieve your goals
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

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Levels 1-5: Minimum 2 days per week in-office
Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

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We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we’d love to hear from you.

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We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

Our story

Our hiring process

If you’re ambitious and want to make a difference to the mortgage market, join us. We’re a fully funded, early-stage Fintech start-up in a unique position to make an impact.

Step 1

Get in touch

Whether you’re in dev or design, marketing or management, if you see a job that makes you go “I’m perfect for that role”, we’d love to hear from you. Fire over your application and our team will get in touch if you’re a good fit.(We usually get back in a few days. Nobody likes an agonising wait.)

Step 2

Let’s chat

If we like what we see, we’ll set up a quick, very informal chat to talk about your work experience, skills, and really just get to know you a bit better. Feel free to come armed with loads of questions!

Step 3

Put your skills on show

After that, we'll usually ask you to complete a short task. Don’t sweat this part, we just want to see how you approach projects and solve problems.

Step 4

Meet your future colleagues

Once you’ve smashed your task, we'll set up one last interview with your future colleagues and senior leadership. There we’ll chat through your task or technical exercise and talk in a bit more detail about the role you’re applying for.

Step 5

Pop that cork!

Boom! Sign those dotted lines, give everybody the highest of fives and update your LinkedIn profile because it’s time to start helping us rewrite the rules of the mortgage industry. We can’t wait for you to join us.

Our perks

At Acre Platforms, we are committed to creating an enjoyable and fulfilling work environment for all of our team members. That's why we offer a variety of company perks to help make your time at Acre as enjoyable as possible. Some of the perks you can expect when joining our team include:

Share options

At Acre, We believe in sharing the success of the company with our team members. That's why we offer employee share options through an EMI Option Scheme so everyone has a direct stake.

Remote work options

Flexible working hours and remote work options for employees to balance work and personal life.

Pension

Automatic enrolment to our Aviva pension scheme and we’ll match up to 4% contributions, but of course you can pay as much in as you’d like.

Learn on the job

Get access to Pluralsight as soon as you join, plus regular lunch & learns on everything from tech to design to business. And, if you want, you can join us at events and meetups too.

Health insurance

Relax knowing you have access to Bupa private medical insurance and a medical cash plan for added security.

Home office budget

We offer a generous home office budget to help our employees create a comfortable and productive work environment.

Regular socials

All work and no play isn't the way here. Our monthly socials could be anything from darts to shows to poker. You’ll also find we love a lunch and pub outing too!

Cycle to work scheme

Save the planet, get some exercise and avoid the dreaded rush hour tube by spreading the cost of a new bike with our cycle to work scheme.

Apply Now

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