Application support manager Work, Jobs in Woking, Sry (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Contracts Coordinator
Environet UK Ltd —West Clandon
- £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Contracts
- Free parking
- Profit sharing
Quick apply
3d
Background Screening & Vetting Associate
PeopleCheck Ltd —Richmond upon Thames
- From £28,860 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Research
- Sick pay
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Partnerships and Community Manager
Chaotic —Redhill
- £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
Quick apply
5d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
Marketing Executive, UK & Europe
South Australian Tourism Commission —London
- £42,000 - £47,000 a year
- Full-time
- English
- Project management
- Travel
- Bereavement leave
- Sick pay
Quick apply
Event & Engagement Manager
Khalsa Aid —Maidenhead
- Up to £35,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
People Operations Coordinator
The Royal Horticultural Society —Wisley
- Up to £30,000 a year
- Full-time
- Administrative experience
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
Go To Market (GTM) and Sales Enablement Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Analysis skills
- Presentation skills
- In-person
Quick apply
SEND Tribunals and Complaints Service Manager
Surrey County Council —Woking
- From £73,317 a year
- Travel
- Annual leave
- Employee assistance programme
6d
Part-time In-flight Stores Operative (Saturday and Sunday shifts available)
SEKO Logistics —Farnborough
- Part-time
- Microsoft Word
- Warehouse experience
- Computer skills
- Free parking
- Referral programme
Quick apply
Projects Administrator
Antac Support Services —Aldershot
- £26,500 a year
- Full-time
- CRM software
- Administrative experience
- Accounting
- Free parking
- Employee assistance programme
Quick apply
13d
L&D Training Manager
ComXo —Slough
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- Agile
- Communication skills
Quick apply
Technical & Compliance Officer
The Fish Society —Guildford
- £34,000 a year
- Full-time
- Bachelor's degree
- Quality control
- In-person
Quick apply
11d
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
Project Manager, International Partnerships
Substack —London
- £45,000 - £60,000 a year
- Full-time
- Remote

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application support manager jobs near woking, sry

Application Support Analyst

Clinisys -
Woking

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Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Change management
Service restoration
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Organisational skills
Customer support
Customer interaction
Training & development
AI
Communication skills
Help desk

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Refine Your Search

application support manager jobs in woking, sry

Application Support Analyst

Contracts Coordinator

Background Screening & Vetting Associate

Assistant Customer Service Manager

Partnerships and Community Manager

Systems & Database Administrator

Marketing Executive, UK & Europe

Event & Engagement Manager

People Operations Coordinator

Project Coordinator, Data Monitoring - Entry Level

Go To Market (GTM) and Sales Enablement Manager

SEND Tribunals and Complaints Service Manager

Part-time In-flight Stores Operative (Saturday and Sunday shifts available)

Projects Administrator

L&D Training Manager

Associate Case Processing Manager (Line Management position)

Project Manager

Technical & Compliance Officer

Client Service Administrator

Project Manager, International Partnerships

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