Customer relations Work, Jobs in Wolverhampton, Wmd (with Salaries)

Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
1d
Receptionist
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
9d
Receptionist
Genting —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
9d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Hospitality Team Member
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Employee assistance programme
Quick apply
9d
Assessment and Recovery Apprenticeship
City of Wolverhampton Council —Wolverhampton
- £25,747 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
Trainee Shop Manager
Farmfoods —Bloxwich
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
6h
Patient Coordinator (Reception)
Sutton Coldfield Group Practice (SCGP) - NHS —Sutton Coldfield
- £12.71 an hour
- Part-time
- Customer service
- Organisational skills
- Front desk
Quick apply
10d
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
13d
Customer and Trading Manager - Nightshift
Sainsbury's —Wolverhampton
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
5d
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
PNC Case Resulting Officer
West Midlands Police —Birmingham
- Full-time
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
13d
Hospitality Team Member
Genting —Wolverhampton
- £26,622 a year
- Weekend availability
- Employee assistance programme
Quick apply
9d
Warehouse Assembly (Ambient Days)
Blakemore Logistics —Willenhall
- £13.57 an hour
- 8 hour shift
- Free parking
- Employee discount
Medical Receptionist
Poplars Medical Practice —Wolverhampton
- From £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Computer skills
Quick apply
Knowledge and Information Liaison Officer (KILO)
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Work from home
14d
Guest Relations Assistant
West Midland Safari Park —Bewdley
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
13d
Account Coordinator - B2B/Retail
Slick Stitch Embroidery Company Ltd —Wolverhampton
- £26,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick apply
3d
Outreach & Housing First Navigator
Spring Housing Association —Cannock
- £27,300 a year
- Weekend availability
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
14d
Warehouse Operative (Ambient)
Blakemore Logistics —Willenhall
- £13.57 an hour
- Part-time
- Free parking
- Employee discount
3h

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customer relations jobs near wolverhampton, wmd

Customer Relations Lead

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
From £40,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
Logistics
English
Account management
Communication skills

Full job description

Location: Oldbury, West Midlands
Salary: £40,000 starting salary
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: On-site
Weekends: No weekends

About the Role

Grain and Frame is looking for a Customer Relations Lead to take ownership of our customer service function.

You will manage the day-to-day customer interactions across sales enquiries, delivery updates, product issues, complaints and aftercare. You will also be responsible for improving how we communicate with customers, reducing repeat issues and helping create a better customer experience as the business grows.

This is a hands-on role in a small team. You will be close to the detail, close to the customer and expected to use good judgement to get things done properly.

What You’ll Own

Managing customer enquiries by phone, email and helpdesk
Helping customers choose the right dining table, chairs, size and finish
Handling delivery updates, damaged product reports, complaints and aftercare issues
Working with warehouse, logistics and courier partners to resolve customer issues
Using AI and customer service tools to improve speed, consistency and quality
Identifying repeat problems and helping fix the root cause
Improving customer communication before, during and after delivery
Planning and delivering customer experience improvement projects
Giving the owners clear feedback on customer issues, risks and opportunities
Supporting company growth by improving how customers experience Grain and Frame

What Success Looks Like

Customers receive fast, clear and helpful communication
Issues are resolved without unnecessary escalation
Complaints are handled calmly and fairly
Repeat customer problems are reduced
The owners have better visibility of customer issues and trends
Customer communication becomes more proactive and consistent
Reviews, referrals and customer satisfaction improve
Customer service becomes easier to manage as the company grows

About You

We are looking for someone capable, organised and commercially aware.

You should be comfortable handling daily customer issues while also thinking about how the system can be improved. You need to be confident on the phone, clear in writing and calm when dealing with difficult situations.

You will be a strong fit if you are:

Highly organised and self-directed
Confident speaking to customers
Calm and professional under pressure
Practical, direct and solution-focused
Commercially aware
Strong with written communication
Good at spotting patterns and improving processes
Comfortable using AI and digital tools
Able to make sensible decisions without constant direction
Motivated by responsibility and high standards

Experience

You should have strong experience in customer service, customer experience, aftercare, complaints handling, account management, operations or another customer-facing role where ownership and judgement were required.

Experience in ecommerce, furniture, logistics, retail, premium products or home interiors would be useful, but it is not essential.

The key requirement is that you can run the customer service function day to day, improve how it works and represent the standard expected of a premium brand.

What We Offer

£40,000 starting salary
Full-time, permanent role
Monday to Friday working pattern
No weekend work
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Direct access to the business owners
Ownership of the customer service function
Opportunity to improve systems, processes and customer experience

Pay: From £40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in wolverhampton, wmd

Customer Relations Lead

Receptionist

Receptionist

Customer Relationship Manager

Hospitality Team Member

Assessment and Recovery Apprenticeship

Trainee Shop Manager

Patient Coordinator (Reception)

Employee Relations Advisor

Customer and Trading Manager - Nightshift

Independent Living Advisor

PNC Case Resulting Officer

Hospitality Team Member

Warehouse Assembly (Ambient Days)

Medical Receptionist

Knowledge and Information Liaison Officer (KILO)

Guest Relations Assistant

Account Coordinator - B2B/Retail

Outreach & Housing First Navigator

Warehouse Operative (Ambient)

I want to receive the latest job alerts for customer relations in wolverhampton, wmd

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