Laptop / Work, Jobs in Wolverhampton, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Administrator
Priory —Oldbury
- £13.45 an hour
- Part-time
- Customer service
- Administrative experience
- Recruiting
- Free parking
- Referral programme
Quick apply
Field Interviewer - Wolverhampton
the National Centre for Social Research —Wolverhampton
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Social Media & Content Manager – Head of Customer Attraction
Just Blinds —Cannock
- £29,000 - £33,000 a year
- Full-time
- Social media management
- In-person
- Analytics
- Free parking
Quick apply
8d
Field Interviewer - Dudley
the National Centre for Social Research —Dudley
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
General Assistant
The Saffron centre —Birmingham
- From £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Cleaning
- In-person
Quick apply
Sales Associate
Coach —Cannock
- £28,080 - £30,000 a year
- Part-time
- Computer literacy
- English
- POS
- Employee discount
8d
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Device Repair Technician
HATE MY PHONE LTD —Birmingham
- From £12.71 an hour
- Part-time
- Quality control
- In-person
- Hand tools
- Free parking
- Employee discount
Quick apply
Sales/Buying Assistant
Cash Generator —Birmingham
- £12.71 an hour
- Full-time
- Customer service
- Travel
- In-person
Quick apply
IT Support Engineer
wavenet —Shirley
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Youth Restorative Justice Practitioner - Sandwell
Remedi - Restorative Services —Sandwell
- From £24,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
11d
Field Interviewer - Birmingham
the National Centre for Social Research —Birmingham
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
Support Worker
Priory Group —Cannock
- £13.45 an hour
- Part-time
- Care plans
- Communication skills
- Referral programme
Logistics Development Coach
Arnold Clark —Wolverhampton
- £36,000 a year
- Monday to Friday
- Microsoft Office
- Maths
- Travel
- Employee discount
Quick apply
Maintenance Assistant
Priory —Wednesbury
- £13.45 an hour
- Part-time
- Communication skills
- Referral programme
Quick apply

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

laptop / jobs in wolverhampton, wmd

IT Service Desk Analyst

IT Support

Administrator

Field Interviewer - Wolverhampton

IT Junior

Social Media & Content Manager – Head of Customer Attraction

Field Interviewer - Dudley

General Assistant

Sales Associate

2nd Line IT Support Technician

Device Repair Technician

Sales/Buying Assistant

IT Support Engineer

Youth Restorative Justice Practitioner - Sandwell

Field Interviewer - Birmingham

First Line IT Support Engineer

Second Line IT Engineer

Support Worker

Logistics Development Coach

Maintenance Assistant

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