customer relations manager Work, Jobs in wolverhampton (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Hygiene Manager
Cargill —Wolverhampton
- Word processing
- English
- Supervising experience
14d
Customer Success Manager, Birmingham
Dalux —Birmingham
Front of House Manager
The Forest Hotel, Bar and Restaurant —Solihull
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
8d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
7d
People Operations Advisor
Converge Technology Solutions —Stafford
- £35,000 a year
- Full-time
- Management
- Human resources
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
13d
Personal Banker - Wolverhampton Branch
State Bank of India (UK) Limited —Wolverhampton
- Up to £27,000 a year
- Full-time
- Sales
- Basic maths
- English
- Referral programme
Quick apply
Hire Services Manager
Routine Agency Ltd —Wolverhampton
- £30,000 - £35,000 a year
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
Office Coordinator
McDermott Civil & Engineering Ltd —Aston
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
Quick apply
7d
Medical Receptionist
Poplars Medical Practice —Wolverhampton
- From £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Computer skills
Quick apply
General Manager
InPost UK —Willenhall
- Employee assistance programme
- Life insurance
Quick apply
People Relations Case Professional
BT Group —Birmingham
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
Project Manager (12 Month Maternity Cover)
Westgate Global —Stafford
- £36,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
HR Business Partner
Safran —Wolverhampton
- Full-time
- Management
- Annual leave
Sales Administrator
Pertemps Redditch Commercial —Redditch
- £27,000 - £30,000 a year
- Call to connect
12d
Prescription Clerk
Lordswood Medical Practice —Birmingham
- From £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Accounting
- Free parking
- Annual leave
Quick apply
12d
Senior Human Resources Operations Manager
Thanko Professional Services Ltd —Birmingham
- £4,700 - £5,500 a month
- Full-time
- Hospitality
- Customer service
- Human resources
Quick apply
10d

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customer relations manager jobs near wolverhampton

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in wolverhampton

Customer Relationship Manager

Crematorium Manager

Service Centre Manager

Hygiene Manager

Customer Success Manager, Birmingham

Front of House Manager

Guest Relation Manager

People Operations Advisor

Technical Manager

Personal Banker - Wolverhampton Branch

Hire Services Manager

Office Coordinator

Medical Receptionist

General Manager

People Relations Case Professional

Project Manager (12 Month Maternity Cover)

HR Business Partner

Sales Administrator

Prescription Clerk

Senior Human Resources Operations Manager

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