Quality specialist Work, Jobs in Wooburn, Bkm (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
13d
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Group Quality and Improvement Advisor
Ramudden Global UK —South London
- Nights as needed
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Creative Writing & Communications Support
Baptist Union of Great Britain —Didcot
- £24,000 - £26,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Free parking
- Work from home
Quick apply
10d
Head of Data Quality & Governance
SettleParadigm —High Wycombe
- £79,493 - £84,429 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
10d
Biosamples Operations Specialist
UCB —Slough
- Microsoft Office
Specialist, English Audio Description Writer
Warner Bros. Discovery —London
- Hybrid work
- No experience needed
- English
- In-person
6d
Specialist, English Transcription
Warner Bros. Discovery —London
- Full-time
- Hybrid work
- English
- Scripting
- Typing
6d
Specialist, GPV Performance Excellence - Monitoring Team (18-month FTC)
Kyowa Kirin International —Marlow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Development Officer - Fixed Term/Detached Duty - South Central
HM Prison & Probation Service —Aldershot
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
13d
Communications Executive
Splendid Hospitality Group —Watford
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Employee assistance programme
- Employee discount
Specialist, GPV Performance Excellence - Optimization Team (18-month FTC)
Kyowa Kirin International plc —Marlow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Project management
- No degree
- Communication skills
- Employee assistance programme
Governance and Compliance Officer
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- University
- Employee discount
Analytical R&D Specialist
AkzoNobel —Slough
- Laboratory experience
- Continuous improvement
- Communication skills
4d
Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Specialist Notetaker (for visual or hearing impairments), Imperial College
First Hand Support —London
- £24 an hour
- Microsoft Word
- Microsoft Excel
- English
Quick apply
1h
Operational Change Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Therapies Assistant
Outcomes First Group —Princes Risborough
- Monday to Friday
- Organisational skills
- School
5d
Public Health Officer
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Microsoft Office
- Project management
- Organisational skills
13d

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
13 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

quality specialist jobs in wooburn, bkm

Customer Support Specialist (Application Support)

Customer Care Specialist

Group Quality and Improvement Advisor

Creative Writing & Communications Support

Head of Data Quality & Governance

Biosamples Operations Specialist

Specialist, English Audio Description Writer

Specialist, English Transcription

Specialist, GPV Performance Excellence - Monitoring Team (18-month FTC)

Quality Development Officer - Fixed Term/Detached Duty - South Central

Communications Executive

Specialist, GPV Performance Excellence - Optimization Team (18-month FTC)

Lifecycle Project Manager

Governance and Compliance Officer

Analytical R&D Specialist

Customer Journey Improvement Specialist

Specialist Notetaker (for visual or hearing impairments), Imperial College

Operational Change Specialist

Therapies Assistant

Public Health Officer

I want to receive the latest job alerts for quality specialist in wooburn, bkm

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