Service desk technician Work, Jobs in Woolston, Ham (with Salaries)

Service Desk Co-ordinator
Trane Technologies —Southampton
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Service Desk IT Technician Level 1
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Windows
- IT
- Communication skills
- Work from home
2d
Sr. Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Service Technician - Hire
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
- Life insurance
3d
Service Technician - South Region - ICS Cool Energy Ltd
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
IT Technician
Spectrum Geosurvey Limited —Lymington
- £25,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Front Desk Receptionist
I M Accident Repair Centre —Penton Mewsey
- £27,000 - £33,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
3d
Recruitment Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £40,000 a month
- Communication skills
Theatre Technician (Sound Focused, Multi-Discipline)
Kings Theatre Trust Ltd —Portsmouth
- £26,928.72 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Employee discount
- Sick pay
Quick apply
11h
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
Commercial Gas Heating Test Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
Fully qualified Beauty Therapist/Nail Technician
Be loved —Southampton
- £25,000 - £30,000 a year
- Part-time
- English
- In-person
- Free parking
- Flexitime
Quick apply
8d
Recruitment Consultant - Aerospace
Gattaca —Fareham
- £28,000 - £40,000 a year
- Communication skills
Care Coordinator
Bournemouth East Collaborative PCN —Bournemouth
- £13.24 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
Self Employed Nail Technician
Salon 21 by Alexandra —Waterlooville
- Part-time
- Customer service
- Free parking
- Store discount
Quick apply
13d

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Service Desk IT Technician Level 1
Hampshire County Council —Winchester
You will be liaising with users via webchat, online form and telephone with a strong customer service focus. We invest in you through our internal development…
£25,186 - £26,244 a year
2d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
Someone with experience working with children / young people is desirable! We require someone who is educated to GCSE standard English and Maths grade 4 (or…
£10,000 a year
Quick apply

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Service Desk Co-ordinator

Trane Technologies -
Southampton

Apply Now

Job details

Full-time

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Position Overview:

The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

Key Responsibilities:

Customer and Technician Support:

A proactive approach on dealing with high volume incoming calls.
Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact.
Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Support service technicians and ensure appropriate team cover across regional service desk at peak times.
Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

Proven experience in a customer care or service support role.
Strong knowledge of customer service principles.
Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
Effective communication skills
Knowledge of processing invoices and Purchase Orders within levels of authority limits
Analytical thinking and problem-solving abilities.
Proficiency in using customer service software, and MS Office Suite.

Skills and Capabilities:

Knowledge of manufacturing industry an advantage
People and communication skills with a positive mindset
Able to work with minimal supervision.
Proficient in using Microsoft Office Suite.
Knowledge of Inspire systems, however, training can be given.
Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

service desk technician jobs in woolston, ham

Service Desk Co-ordinator

Service Desk IT Technician Level 1

Sr. Technician

Service Technician - Hire

Service Technician - South Region - ICS Cool Energy Ltd

IT Technician

Front Desk Receptionist

Recruitment Consultant - Aerospace

Theatre Technician (Sound Focused, Multi-Discipline)

IT Support Technician

Commercial Gas Heating Test Technician

Fully qualified Beauty Therapist/Nail Technician

Recruitment Consultant - Aerospace

Care Coordinator

Self Employed Nail Technician

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