Customer service representative Work, Jobs in Woore, Shr (with Salaries)

Office & Customer Support Administrator
Lundie Electrical Limited —Nantwich
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Accounting
- Work from home
Quick apply
5d
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Communication skills
- Flexible schedule
Quick apply
Member Experience Coordinator
Dr Tim Ltd —Holmes Chapel
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
10d
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
Weekend Customer Service Advisor
R J Lifts Group Ltd —Stoke-on-Trent
- £10.85 - £12.71 an hour
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
3d
Customer Representative - Stafford
Nationwide Building Society —Stafford
- From £26,500 a year
- Full-time
- Banking
Customer Service Advisor
HR Executive Limited —Talke
- From £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Customer Service
HR Executive Limited —Newcastle-under-Lyme
- £26,500 - £30,000 a year
- Full-time
- Sales
- Computer literacy
- Computer skills
Quick apply
Customer Care Advisor
AAH Pharmaceuticals —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
NuCare Customer Service Advisor
NuCare —Telford
- £24,999 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service & Sales Support Advisor
Portmeirion Group —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
8d
Customer Service Advisor
Radius Limited —Crewe
- Full-time
- Communication skills
Quick apply
9d
Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Part-time
- CRM software
- In-person
- Communication skills
- Free parking
Quick apply
10d
Customer Service Advisor
StepChange Debt Charity —Chester
- £28,228 a year
- Full-time
- Hybrid work
- Budgeting
2d
Customer Service Advisor
StepChange —Chester
- £28,228 a year
- Full-time
- Hybrid work
- Budgeting
Quick apply
12d
Customer Service Advisor
FMG Repair Services —Northwich
- £24,853 - £25,088 a year
- Monday to Friday
- Annual leave
- Employee discount
Quick apply
3d
Customer Support Advisor
TradeHelp —Wrexham
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- English
- In-person
- Free parking
Quick apply
11d
Customer Service Advisor
Rowlinson Packaging Ltd. —Nantwich
- £25,800 - £30,000 a year
- Full-time
- Bilingual
- English
- Data entry
- Free parking
- Annual leave
Quick apply
2d
Customer Service Advisor - Nights
Places for People —Northwich
- £29,476.49 a year
- 12 hour shift
- Organisational skills
- Communication skills
- Free parking
- Flexible schedule
9d
Retail Customer Service Assistant
BP Retail —Sandbach
- Serving
- Café
- Annual leave
- Employee assistance programme
4d

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Office & Customer Support Administrator

Lundie Electrical Limited
Nantwich

Quick apply

Job details

Full-time
£26,000 - £29,000 a year
5 days ago

Benefits

Work from home
Company events

Qualifications

Customer communication
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Appointment booking and call handling
Continuous improvement
Accounting
Computer skills
Customer support
Customer interaction
Business
Communication skills
Office experience

Full job description

Office & Customer Support Administrator

Lundie Electrical Ltd – Nantwich, Cheshire

Salary: £26,000 – £29,000 per year, depending on experience

Full-time | Permanent | Monday–Friday, 9:00am–5:00pm

Remote working

About Us

Lundie Electrical Ltd is a growing electrical and renewable energy company based in Nantwich, Cheshire.

We work across domestic and commercial electrical services, solar PV, battery storage and EV charging, and pride ourselves on providing a professional, friendly and reliable service from the first enquiry through to completion.

As the business continues to grow, we’re looking for an organised, proactive and personable individual to join our team and take ownership of much of the day-to-day customer communication and administration.

This is an important role within the business. You’ll often be the first person our customers speak to and will help make sure enquiries are responded to, jobs progress smoothly and nothing gets forgotten.

We’re looking for someone who wants to build a career with us rather than simply fill a position. If you’re ambitious, proactive and enjoy improving the way things are done, there will be plenty of opportunities to make the role your own.

The Role -

Customer Enquiries & Communication

You’ll be responsible for helping us provide a quick and professional response to our customers, including:

Answering incoming telephone calls and dealing with new and existing customer enquiries.
Taking accurate information and scheduling callbacks where required.
Monitoring and responding to customer emails.
Liaising with the Director or engineers when technical input is required before responding.
Keeping customers updated while their enquiry or job progresses.

You won’t be expected to know the technical answers from day one, part of the role will be learning how we work and knowing when an enquiry can be dealt with directly and when it needs passing to someone technical.

Job Management & Scheduling

You’ll help keep our jobs and enquiries organised by:

Creating and populating new job cards within our Job Management System.
Making sure customer and job information is complete and accurate.
Booking accepted works into the diary.
Coordinating appointments and access arrangements with customers.
Chasing outstanding information required before jobs can progress.
Helping ensure the team has the information they need before attending the site.

Lettings & Property Enquiries

We work with letting agents, landlords and property managers and you’ll take responsibility for managing these enquiries from start to finish.

This will include:

Receiving new work requests.
Contacting tenants where required.
Arranging appointments and access.
Creating and updating job cards.
Keeping agents, landlords and tenants informed.
Following jobs through to completion.

Sales & Quotation Follow-Up

We’re not looking for a pushy salesperson, but we do want to make sure potential customers aren’t forgotten after we’ve invested time preparing a quotation.

You’ll help by:

Following up quotations after they’ve been sent.
Checking whether customers have any questions.
Arranging a callback where technical advice is required.
Following up outstanding quotations at appropriate intervals.
Booking accepted quotations into the schedule.
Keeping our pipeline of enquiries and quotations organised and up to date.

A big part of the role is simply making sure nothing falls through the cracks.

Customer Care & Reviews

Once work has been completed, you’ll help us maintain a great relationship with our customers by:

Following up completed jobs.
Checking customers are happy with the service they’ve received.
Requesting customer feedback and Google reviews.
Passing any issues or concerns to the appropriate member of the team.
Helping us continually improve the customer experience.

About You

We’re more interested in finding the right person than someone who ticks every box.

Ideally, you’ll be someone who:

Is friendly, confident and professional on the telephone.
Has excellent written communication skills.
Is highly organised and enjoys keeping on top of things.
Is comfortable working independently.
Takes ownership of tasks rather than waiting to be reminded.
Has good attention to detail.
Is confident using computers/IT and learning new systems.
Is comfortable communicating with customers, engineers and suppliers.
Can prioritise when several things need dealing with at once.
Enjoys solving problems and finding better ways of doing things.

Previous administration, customer service, scheduling, trades/construction or office experience would be beneficial, but isn’t essential for the right person.

More Than Just an Admin Role

One of the things we want to offer is the opportunity for this position to develop around the person who joins us.

As the business grows, there will be opportunities to take on more responsibility and become involved in other areas.

If you have an interest in things such as:

Social media
Content creation
Website management
Digital marketing
Photography or video
Customer case studies
Business systems and automation
Improving internal processes
Recruitment and onboarding

…we’d love to hear about it.

You won’t be expected to do all of these things as part of your normal administration role. Instead, we want to create an environment where your ideas are listened to.

If you spot something we could be doing better, we’d encourage you to suggest it. If you’ve got an idea that could improve the business or our customers’ experience, you’ll have the opportunity to explore it and potentially take ownership of it.

Over time, this could allow the position to develop towards areas such as Office Management, Operations, Customer Experience or Marketing, depending on your strengths and interests.

What We Offer

£26,000 – £29,000 salary, depending on experience
Permanent, full-time position.
Monday to Friday, 9:00am–5:00pm.
Remote working.
Company laptop provided.
Holiday entitlement.
Monthly team meal/Annual team events
Training on our systems and services.
Opportunity for increased responsibility as the company continues to grow.
A genuine opportunity to help shape your own role within the business.

Although the position is remote, we’re still very much a team. You’ll be in regular contact with the Director and engineers throughout the working day.

What Success Looks Like

Ultimately, we’re looking for someone who can become the organised centre of the business.

Customers get a quick response.

Calls don’t get missed.

Emails don’t sit unanswered.

Quotes get followed up.

Jobs get booked.

Engineers know where they’re going.

Customers get followed up afterwards.

If that sounds like a role you’d enjoy taking ownership of, we’d love to hear from you.

Pay: £26,000.00-£29,000.00 per year

Benefits:

Company events
Work from home

Application question(s):

Do you live locally to Nantwich and have a general geographical knowledge of the surrounding areas? (Crewe, Sandbach, Congleton etc...)

Work Location: Hybrid remote in Nantwich CW5 7JW

Quick apply

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