Customer experience manager Work, Jobs in Worcester, Eng (with Salaries)

Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
10d
Production Team Leader
JVM Castings (Worcester) Ltd —Worcester
- From £36,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Office Manager
Athena Worksuface Fabrications Ltd —Worcester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Sick pay
Quick apply
1d
Assistant Manager
The Wilde Poet —Worcester
- £32,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Service Advisor
Stock N Lock Self Storage —Worcester
- From £26,400 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
7d
Branch Assistant
Epwin Group PLC —Worcester
- Full-time
- Driving
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Shift Manager
Five Guys UK —Worcester
- Up to £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
General Manager
Currys —Worcester
- Full-time
- Leadership
- Annual leave
- Employee discount
Accounts Assistant
GoGreener LTD —Leigh Sinton
- £14 - £16 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
12d
Automotive Customer Experience Manager- Gloucester
Baylis Automotive —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
18h
Talent Acquisition Manager - Housing and Property
Sanctuary Group —Worcester
- £45,736 - £48,157 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
5d
Field Sales Representative - Worcester
Flatpay —Worcester
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Trainee Store Manager
Subway Worcester —Worcester
- £26,000 - £26,500 a year
- Full-time
- Hospitality
- Supervising experience
- Quick service & fast food restaurant
- Free parking
Quick apply
4d
Supervisor/ supervising manager
Bear and ragged staff —Worcester
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
- Employee discount
Quick apply
Payroll Administrator
Emeria —Whittington
- Up to £25,000 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- In-person
- Employee discount
Quick apply
6d
Graduate Management Trainee - Worcester
Enterprise Mobility —Worcester
- Full-time
- Sales
- Customer service
- Bachelor's degree

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Customer Experience Manager

Community Housing -
Kidderminster

Apply Now

Job details

Full-time
£53,192 a year
10 days ago

Qualifications

Customer service
Complaint handling
Leadership

Full job description

We are looking for an experienced and customer focused Customer Experience Manager to lead our Customer Service Centre and Customer Resolution teams. You will create a high performing culture that puts customers at the heart of everything we do, ensuring enquiries, feedback and complaints are handled efficiently, professionally and with a focus on achieving the right outcome first time.

You will lead the management of the Customer Service Centre, ensuring customer contact is handled effectively across all channels and that colleagues have the support, guidance and performance focus needed to deliver a responsive and consistent service. You will also lead the management of customer complaints, including complex and escalated cases, ensuring compliance with the Housing Ombudsman Complaint Handling Code and relevant regulatory standards. Working closely with managers and colleagues across the business, you will help resolve service issues, embed learning from complaints and Ombudsman decisions, and support the development of services that improve the customer experience. You will also oversee customer contact and feedback systems, monitor performance measures, manage supplier relationships and contribute to service planning, reporting and budget management.

As a Customer Experience Manager, you will build a positive and collaborative team culture. You will lead, motivate and develop colleagues, supporting them to deliver excellent customer service and achieve performance targets. You will use your leadership skills to coach and develop teams, encourage continuous improvement and ensure accurate record keeping and consistent service standards. If you are an experienced people leader with strong customer service and complaint handling expertise, a passion for service improvement and the ability to influence positive change, we would like to hear from you.

If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.

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Refine Your Search

customer experience manager jobs in worcester, eng

Customer Experience Manager

Production Team Leader

ER Manager

Operations Planning & Delivery Manager

Office Manager

Assistant Manager

Customer Relationship Manager

Customer Service Advisor

Branch Assistant

Retail Manager

Shift Manager

General Manager

Accounts Assistant

Automotive Customer Experience Manager- Gloucester

Talent Acquisition Manager - Housing and Property

Field Sales Representative - Worcester

Trainee Store Manager

Supervisor/ supervising manager

Payroll Administrator

Graduate Management Trainee - Worcester

I want to receive the latest job alerts for customer experience manager in worcester, eng

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