Service desk Work, Jobs in Worcester (with Salaries)

IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
9d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
9d
Receptionist
Attwoods Chartered Certified Accountants —Evesham
- From £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
9d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
IT Support Engineer
Pixelesz Digital Solutions Ltd. —Birmingham
- £3,100 - £3,500 a month
- Full-time
- Customer service
- Windows
- Analysis skills
Quick apply
1d
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Release and Configuration Technician
Open GI —Worcester
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
6d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Customer Experience Specialist
Fenix Outdoor —Hereford
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
11d
Receptionist/Administrator
Kingscott Dix (Cheltenham) Limited —Cheltenham
- From £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
2d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
4d
Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
12d

I want to receive the latest job alerts for service desk in worcester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Administrator - Second Tier

Plumbworld (Online Home Retail Ltd.) -
Evesham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
9 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
SCCM
Customer service
Windows
Firewall
DHCP
IT support
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Who we are

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short

The escalation point beyond first line, owning complex incidents across our Microsoft environment (Windows, Microsoft 365, Active Directory). You'll have real scope to grow—including the chance to specialise in cyber security administration on our IT infrastructure estate, with training and mentoring provided.

Perks of the job

Flexible hours to suit both you and the business
31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
The option to buy and sell annual leave to suit your personal needs
£200 per year Wellbeing Allowance
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Fancy a new bathroom? We offer attractive staff discount to you and your family!
Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs.
Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments.
Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes.
Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive.
Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records.
Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date.
Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers.
Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers.
Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users
This role may require you to be on-call for one week a month during out of business hours.

We'd like to meet someone with

2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience).
Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365.
Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills — able to explain technical issues clearly to non-technical colleagues.
Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge.
Able to work on-site five days a week at Evesham office.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Work Location: In person

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Flexitime
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in worcester

IT Support Administrator - Second Tier

IT Service Desk Agent

Receptionist

Service Desk Analyst / IT Support Help Desk Technician

Service Desk Analyst

Customer Care Coordinator

IT Support Engineer

Telecoms Support Desk Engineer

Release and Configuration Technician

1st Line Engineer

IT Service Delivery Manager

IT Service Desk Manager

IT Support Technician

Support Desk Engineer

FM Help Desk Operative

Customer Experience Specialist

Receptionist/Administrator

Field Service Administrator

Service Desk Analyst

Service Support Analyst

I want to receive the latest job alerts for service desk in worcester

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected