Care coordinator Work, Jobs in Worcestershire (with Salaries)

Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
7d
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Care Coordinator
The Agincare Group —Stourport-on-Severn
- Up to £28,000 a year
- Organisational skills
- Referral programme
Quick apply
13d
Activities Coordinator
Hamberley Care Homes —Birmingham
- £28,113.89 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Annual leave
Care Coordinator Part Time Care Home
Royal Star & Garter —Solihull
- £13.77 an hour
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Worcester
- £13.27 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Care Coordinator
Helping Hands —Hereford
- £28,875 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Care Coordinator
Firstcare Practice —Birmingham
- £12.71 - £13.00 an hour
- Full-time
- GP surgery experience
- Travel
- Patient care
Quick apply
Care Coordinator (Trainee)
Mega Nursing and Care —Gloucester
- £14 an hour
- Weekend availability
- Accounting
- In-person
- Care plans
- Paid training
- Referral programme
Quick apply
4d
Activities Co-ordinator
Highbury Nursing Home —Birmingham
- £13 - £14 an hour
- Full-time
- Nursing home
- English
- Microsoft Office
- Free parking
Quick apply
Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Activities Co-ordinator
HC-One - Haywood Lodge —Studley
- £13.45 - £13.95 an hour
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
Activities Coordinator
Inspire Neurocare —Worcester
- £11,934 - £29,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Activities Coordinator
Marian House Care Home Limited —Birmingham
- From £12.71 an hour
- Temporary
- English
- Driving
- In-person
- Free parking
Quick apply
Activity Coordinator
Moundsley Hall Care Village —Kings Norton
- IT
Care Co-ordinator
Caremark - Home Care in Bromsgrove and Redditch —Redditch
- £19,000 - £22,000 a year
- Full-time
Activities Coordinator Part Time Days
Prime Life —Solihull
- £12.96 - £13.32 an hour
- Full-time
- Annual leave
- Referral programme
Quick apply
6d
Wellbeing and Activities Coordinator
Avery Healthcare —Birmingham
- £12.30 an hour
- Communication skills
Quick apply
Activities Coordinator
Aria Care —Chipping Campden
- £12.71 an hour
- Nursing home
Assessment Coordinator (D2A Reablement) – Hereford
Rainbow Care Solutions —Hereford
- £13.50 an hour
- Full-time
- Hybrid work
- Care plans
Quick apply

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Customer Service & After Care Co-ordinator

Athena Worksuface Fabrications Ltd -
Worcester

Quick apply

Job details

Full-time
From £26,437 a year
7 days ago

Benefits

Annual leave

Qualifications

Customer service
English
Microsoft Office
Administrative experience
Organisational skills
Phone etiquette
Communication skills

Full job description

Why Join Athena Worksurfaces?

At Athena Worksurfaces, we are specialists in the design, manufacture, and supply of premium-quality work surfaces. Built on craftsmanship, innovation, and exceptional customer service, we're proud to deliver outstanding products and experiences to customers across the UK.

As our business continues to grow, we're looking for a Customer Service & After Care Co-ordinator to join our dedicated team. This is an exciting opportunity for someone who enjoys solving problems, building customer relationships, and making a real difference to the customer journey.

The Role

As our Customer Service & After Care Co-ordinator, you'll be the key link between our customers and the business, ensuring every enquiry, order, and post-installation issue is handled professionally and efficiently.

From managing customer orders to coordinating remedial works and restoring customer confidence when things don't go to plan, you'll play a vital role in delivering an outstanding customer experience from start to finish.

Working closely with our Sales, Production, Logistics, Installation, and Operations teams, you'll ensure every customer receives the high standard of service Athena Worksurfaces is known for.

Key Responsibilities

Customer Service

Be the first point of contact for customer enquiries via phone and email.
Manage customer orders and provide updates throughout the process.
Resolve delivery, installation, and order-related queries promptly.
Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service.
Maintain accurate customer records and documentation.
Support the wider customer service team with general administration.

After Care & Customer Recovery

Take ownership of all post-installation enquiries and remedial cases from start to finish.
Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site.
Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates.
Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case.
Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays.
Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement.
Monitor remedial costs and highlight avoidable failures to support improvements across the business.

What We're Looking For

We're looking for someone who genuinely enjoys helping customers and thrives in a fast-paced environment where organisation, communication, and attention to detail are essential.

You'll ideally have:

Previous experience in a customer service, aftercare, service coordination, or administrative role.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive approach to problem-solving.
High attention to detail and excellent record-keeping skills.
Confidence using Microsoft Office and business management systems.
The ability to remain calm and professional when managing customer concerns.
Experience within manufacturing, construction, kitchens, interiors, or a trade-related environment would be advantageous but is not essential.

At Athena, we believe exceptional customer service doesn't end at installation, it continues until every customer is completely satisfied.

In return, we offer:

A supportive and friendly team environment.
Opportunities for training and professional development.
The chance to make a real impact within a growing and respected business.
A varied role where no two days are the same.
Competitive salary and benefits package.
Private Health Care
Increased Annual Leave after length of service

Ready to Join Us?

If you're passionate about delivering exceptional customer experiences, enjoy coordinating solutions, and take pride in seeing a job through to a successful conclusion, we'd love to hear from you.

Apply today and become part of the Athena Worksurfaces team.

Job Type: Full-time

Pay: From £26,437.00 per year

Work Location: In person

Quick apply

Refine Your Search

care coordinator jobs in worcestershire

Customer Service & After Care Co-ordinator

Customer Care Coordinator

Care Coordinator

Activities Coordinator

Care Coordinator Part Time Care Home

Lifestyle and Wellbeing Coordinator

Care Coordinator

Care Coordinator

Care Coordinator (Trainee)

Activities Co-ordinator

Care Audit Data Co-Ordinator

Activities Co-ordinator

Activities Coordinator

Activities Coordinator

Activity Coordinator

Care Co-ordinator

Activities Coordinator Part Time Days

Wellbeing and Activities Coordinator

Activities Coordinator

Assessment Coordinator (D2A Reablement) – Hereford

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