We require a friendly and enthusiastic Dispenser to join our team at Pershore Medical Practice. The role is maternity cover for 1 year fixed term working 29 hours a week Monday - Friday. Salary is based on fulltime hours of 37.5 hours per week.
Closing date: 20th July 2026
Interview date : 28th July 2026
Job Description
Job Purpose
To dispense medicines and to assist in the day-to-day running of the Practice Dispensary
Key Relationships
GPs, management team, administration team, reception, patients, external organisations.
It is the intention that this employment will become part of the Pershore and Upton Primary Care network once fully established. The primary base for your role is the surgery sited at Pershore Medical Practice and as part of your role within the Pershore and Upton Primacy Care Network you may be asked to attend other locations (Abbottswood Medical Centre or Upton Surgery) according to the needs of the business/PCN and for training.
Under our PCN contract we take on Extended Hours and Improved Access for patients and there may be requirements for you to work early mornings, evening and or weekends. This will be taken into consideration with your contracted hours and only after consultation with you.
Main Tasks and Responsibilities
1. Dispensing Duties
- To process all relevant prescriptions as authorised by the practice doctors and the nurse prescribers
- To issue repeat prescriptions safely and in a timely manner.
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor
- Dispense and record private prescriptions
- Receive, record and dispense repeat medication requests including entering and extracting information from the computer
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- To promptly forward all invoices and dispensary related correspondence to the Dispensary Manager.
- To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service
- Ensure the dispensary area remains clean and tidy at all times
2. Other Duties
- The dispenser must be prepared to undertake any necessary training to ensure that he/she has the necessary skills and competence required.
- Other delegated duties considered appropriate to the post
NOTE: The practice operates a number of policies and procedures (see below). Breach of these may lead to disciplinary action, and in some cases will be gross misconduct, which may lead to dismissal.
As a staff member of Pershore Medical Practice, you have a responsibility to communicate clearly, accurately and positively about the Practice and on no occasion to reflect the practice in an unfavourable light.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
- To cover for colleagues during their absence due to leave or sickness when requested.
This will entail a need to work outside of normal contracted hours
NOTE: This job description was accurate at the time of its compilation. However changes are frequent in general practice and post-holders are expected to be flexible and to agree to reasonable changes from time to time once these have been discussed with the post holder.
Dispenser – Person Specification
Qualifications and experience
Essential
- IT literate
- GCSE Maths and English
- A dispensary qualification
Desirable
- Experience of working in a dispensing practice or pharmacy
- Experience of EMIS clinical system
- Experience of Titan
- Experience of dealing with the public
Practical skills
Essential
- Excellent attention to detail
- Telephone skills
- Customer service skills
- Ability to work as part of an integrated multi-skilled team
- Ability to project a positive and friendly image to patients and visitors
Desirable
- Familiar with medical terminology
- Experience of handling cash
- Listening skills
- Ability to work in a changing environment
Innate Abilities and interpersonal Skills
Essential
- Enthusiastic
- Quick Learner
- Flexibility of working hours
- Able to use own initiative
- Team worker
- Calm and self reliant
Desirable
- Able to be firm without appearing rude
- Ability to work under pressure
Pay: £25,272.00-£25,273.00 per year
Work Location: In person
