Client services occupations Work, Jobs in Wordsley, Sts (with Salaries)

Client Services Executive
Karntek —Stafford
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Care Associate - 12 months maternity cover
SYR Limited —Stourbridge
- £26,780 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Complaint Handler and Brick Sales Assistant
Darlaston Builders Merchants Limited —Darlaston
- From £12.71 an hour
- Temporary
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Quick apply
1d
Onboarding Advisor
Culligan UK limited —Wolverhampton
- £25,610 a year
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Advisor
ASSA ABLOY —Willenhall
- Sales
- Customer service
- Administrative experience
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
4d
Customer Service Representative M-F
Safran —Wolverhampton
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Success Manager
WorkWave —Brierley Hill
- £50,000 - £52,500 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick apply
4d
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
10d
Customer Services Co-Ordinator
Aliaxis UK Limited (United Kingdom) —Cannock
- £26,922 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Employee assistance programme
- Employee discount
8d
Client Advisor
Marsh —Worcester
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Pest Administrator - FTC
Rentokil Initial Group —Dudley
- £24,991 a year
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
2d
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Client Account Manager
Euro Parking Services Limited —Birmingham
- £28,000 - £32,000 a year
- 8 hour shift
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
11d
Customer Service Coordinator - Business & Industry
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Referral programme
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply

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Client Services Executive

Karntek
Stafford

Quick apply

Job details

Full-time
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Microsoft Office
Organisational skills
Communication skills

Full job description

The Role at a Glance

Keep everything moving—acting as the key link between clients, field assessors, and internal teams to ensure every request is handled quickly, smoothly, and professionally.

About the Role

We are looking for a proactive and customer-focused Client Services Executive to join our team. This role is central to delivering exceptional service to both our clients and internal stakeholders, ensuring enquiries, requests, and operational activities are handled efficiently and professionally.

You will be the first point of contact for clients and field assessors, coordinating schedules, resolving issues, and working closely with colleagues to ensure a seamless customer experience. The successful candidate will be organised, solutions-focused, and committed to maintaining high service standards.

Key ResponsibilitiesCustomer Service

Act as the primary point of contact for client enquiries, requests, and issue resolution via telephone and email.
Build strong, trusted relationships with clients through responsive communication and timely follow-up.
Serve as the first point of contact for customers making initial enquiries.
Provide support and guidance as the first point of contact for assessors in the field.
Work collaboratively with internal departments to coordinate solutions, provide updates, and ensure smooth service delivery.
Respond to internal enquiries with the same level of professionalism and urgency as external client requests.
Represent the company's values through positive interactions and a customer-focused approach.

Service Delivery & Operations

Coordinate and manage daily diaries and schedules to ensure efficient service delivery.
Manage client expectations and ensure all commitments, deadlines, and service requirements are met.
Troubleshoot and resolve client issues using sound judgement and a practical approach.
Maintain a high level of accuracy when handling client information, documentation, and service requests.
Identify opportunities to improve processes and contribute to enhancing the overall client experience.

Communication & Collaboration

Communicate clearly, confidently, and professionally with clients, colleagues, and stakeholders at all levels.
Escalate issues appropriately while maintaining ownership and accountability for outcomes.
Work closely with team members to deliver a consistent and high-quality service.
Maintain transparent communication with the Client Service Manager regarding day-to-day activities and priorities.

Requirements

Essential

Previous experience in a customer service, client services, coordination, administration, or similar role.
Excellent verbal and written communication skills.
Strong organisational and diary management skills with the ability to manage multiple priorities.
Experience handling customer enquiries and resolving issues in a professional manner.
Ability to build and maintain effective working relationships with clients and internal stakeholders.
Strong attention to detail and accuracy when handling information, documentation, and service requests.
Effective problem-solving skills with the ability to use sound judgement and make informed decisions.
Proficient in Microsoft Office applications and comfortable learning new systems and processes.
Ability to work effectively both independently and as part of a team.

Desirable

Experience working in a scheduling, coordination, or service delivery environment.
Experience supporting field-based teams or managing appointments and diaries.
Experience using CRM or customer management systems.
Experience working in a fast-paced, customer-focused environment.

Why Join Us?

Be part of a team that values exceptional customer service and collaboration.
Play a key role in delivering a positive experience for clients and stakeholders.
Work in a varied and fast-paced environment where no two days are the same.
Contribute to continuous improvement and help shape the customer journey.

If you are highly organised, customer-focused, and enjoy building relationships while delivering excellent service, we would love to hear from you.

Benefits

- Competitive salary, dependent on experience
- 25 days annual leave plus bank holidays
- Pension scheme
- Discretionary bonus scheme
- Employee recognition scheme, including Employee of the Month awards
- Career development and progression opportunities within a growing business
- Employee Assistance Programme (EAP) for wellbeing and support
- Discounted shopping portal with retail savings
- On-site parking
- Recreational facilities including darts and table tennis
- Fresh fruit provided in the office
- Complimentary teas, coffees and soft drinks
- Supportive and collaborative team culture

Karntek is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Quick apply

Refine Your Search

client services occupations jobs in wordsley, sts

Client Services Executive

Customer Care Associate - 12 months maternity cover

Customer Relationship Manager

Customer Complaint Handler and Brick Sales Assistant

Onboarding Advisor

Customer Service Advisor

Associate Customer Relationship Manager

Customer Service Representative M-F

Helpdesk Coordinator - FTC 12 months

Customer Success Manager

Customer Service & Finance Coordinator

Complaints Coordinator

Customer Resolutions Coordinator

Customer Services Co-Ordinator

Client Advisor

Pest Administrator - FTC

Customer Success Representative – eShepherd

Client Account Manager

Customer Service Coordinator - Business & Industry

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

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