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front of house team leader jobs near wordsley

Job Overview

We’re are seeking Team Leaders, Kitchen Team Members, Front of House Team Members to join our talented team at The Glass Lion, West Midlands, DY8 1JR

This roles are ideal if you’re looking for full/part time hours, enjoy working in a fast‑paced environment.

Team Leader Role

Run successful duty manager shifts as required
Lead and coach the team to deliver a successful service
Support the team with developing their skill sets
Provide a genuine warm welcome and deliver world class service to our guests
Supporting sales targets by upselling wherever possible and briefing the rest of the team
When dealing with guest complaints you will remain calm and rational and do
everything you can do to come to a resolution, ensuring the guest leaves happy.
Deliver all elements of restaurant service to brand standard.
Understand and follow correct health, safety and hygiene standards.
Using and understanding all restaurant systems
Carry out open and closedown procedures as per your shift to the company standard.
Engage with every type of guest, offering help and going the extra mile.

Kitchen Team Members

Prepare and serve food to the menu specification every time.
Set the shift up for success by completing all of the food preparation and key tasks within your area of responsibility at your workstation.
Operate equipment correctly and safely when preparing food.
Adhere to all relevant standards of hygiene, cleanliness and safety for yourself and others.
Manage and receive food deliveries correctly and to standard.
Complete all assigned opening and closedown tasks correctly.
Understand and adhere to our “Force for Good” policy around bins and recycling.

Team Member

Greet and seat all guests with a genuine warm welcome and deliver world class
service throughout their visit.
Recommend dishes and assist guests in their choices through expert product
knowledge.
Supporting sales targets by upselling wherever possible
Set up the restaurant and bar (where relevant) to brand standard ready for service.
Deliver all elements of restaurant service to brand standard.
Understand and follow correct health, safety and hygiene standards.
Take bookings and orders using relevant systems.
Ensure a speedy payment and a genuine thank you at the end of every guests visit.
Carry out required cleaning tasks and closedown procedures at the end of your shift
to company standard.
Engage with every type of guest, offering help and going the extra mile.
When dealing with guest complaints you will remain calm and rational and do
everything you can to come to a resolution, ensuring the guest leaves happy.Skills Required

Skills Required for these Roles

Salary dependant on experience

Pay: £12.76-£14.51 per hour

Work Location: In person