Head of customer service Work, Jobs in Worlingworth, Sfk (with Salaries)

Operations Manager (Repairs and Voids)
Havebury Homes —Bury St. Edmunds
- £57,352 a year
- Full-time
- Hybrid work
- Maintenance
- Annual leave
Quick apply
8d
Hard Services Category Manager
OCS Group —Ipswich
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Development Associate
Altro/Autoglym —Lowestoft
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
6d
Business Support Manager
Ipswich Borough Council —Ipswich
- £42,839 - £45,091 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
- Employee assistance programme
- Sick pay
8d
Customer Service Supervisor
Vollers UK Ltd —Bury St. Edmunds
- £32,000 - £33,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
14d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Transport Planner
Kersey Freight Ltd —Hadleigh
- £28,000 - £35,000 a year
- Full-time
- Management
- Driving
- Organisational skills
Quick apply
9d
Category Manager - Hard Services
OCS Group —Ipswich
- Contracts
- Communication skills
- Negotiation
Quick apply
10d
Head of Hard Services Procurement
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
Quick apply
Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Agri Estates Manager - Pork
Pilgrim's Europe —Eye
- Full-time
- Engineering
- Project management
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
ECC Project Manager (Consultancy Management)
Anglian Water Services Ltd —Norwich
- £65,000 - £70,000 a year
- Part-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Work from home
Race Director/ Marshal
Anglia Indoor Karting Ipswich Ltd —Ipswich
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
2d
Customer Delivery Driver
ASDA —Lowestoft
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Service Advisor - HB Commercial - Trailer Division
HB Commercial Ltd —Ipswich
- From £32,500 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
19h
Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
10d
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership
8d
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
6d
Fundraising and Events Administrator (part-time)
Inspire Suffolk —Gainsborough
- £24,762 - £27,419 a year
- Part-time
- CRM software
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
3d

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Operations Manager (Repairs and Voids)

Havebury Homes
Bury St. Edmunds

Quick apply

Job details

Full-time
£57,352 a year
8 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Car scheme

Qualifications

Driving Licence
Operations management
Maintenance

Full job description

Are you an experienced operations professional ready to drive performance and make a real impact?

We are looking for a dynamic and data-driven Operations Manager to join our Asset Management Directorate, analysing performance data to drive efficiencies across our Repairs and Maintenance function and ensuring repairs are completed in full, on time and first time. You will work collaboratively across the business, champion our core values of Respect, Engage and Fair, and maintain a visible presence through regular site visits.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of key responsibilities...

Provide strong leadership to the Repairs and Maintenance function, including Voids, fostering a culture of excellence and accountability
Analyse performance data to identify trends, inefficiencies and opportunities for improvement, using insight to optimise repair processes and resource allocation
Lead and mentor trade supervisors, supporting them in managing their teams to deliver high performance and consistent standards
Drive continuous improvement initiatives to enhance operational efficiency across repairs and voids, promoting flexibility in resource use wherever possible
Ensure effective collaboration across key departments including Neighbourhood and Estates, Allocations, Communications, Supported and Strategic Asset Management
Facilitate regular cross-departmental meetings to maintain alignment of goals, priorities and activities across the business
Prepare and present regular reports on repair performance, outcomes, and improvement initiatives to the Head of Repairs

We are looking for someone who has...

A relevant building or trade qualification, providing a solid foundation for leading a repairs and maintenance function
Proven experience in a strategic operations management role within a repairs and maintenance environment, with a strong understanding of what good service delivery looks like
Demonstrable experience of analysing performance data and using insight to implement meaningful operational improvements
A track record of successfully leading and developing teams of trade professionals and supervisors, with the ability to inspire high performance and a culture of accountability
A full UK driving licence and access to their own vehicle, as the role includes regular site visits

Benefits

In return, we are offering...

An annual salary of £57,352.46 plus a car allowance of £1,545 per annum
We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
Flexible working around a 37 hour week
Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
Pension – between 7% - 12% dependant on individual contribution
Life assurance - a payment of X3 your salary.
Annual Flu Jab - provided each winter to all employees.
Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Quick apply

Refine Your Search

head of customer service jobs in worlingworth, sfk

Operations Manager (Repairs and Voids)

Hard Services Category Manager

Customer Development Associate

Business Support Manager

Customer Service Supervisor

Customer Service Advisor - Remote

Transport Planner

Category Manager - Hard Services

Head of Hard Services Procurement

Customer Care Co-ordinator

Agri Estates Manager - Pork

ECC Project Manager (Consultancy Management)

Race Director/ Marshal

Customer Delivery Driver

Service Advisor - HB Commercial - Trailer Division

Workforce Management Manager

Global Head of Marketing

Branch Manager

Management - Management Trainee

Fundraising and Events Administrator (part-time)

I want to receive the latest job alerts for head of customer service in worlingworth, sfk

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