Customer support & client services occupations Work, Jobs in Wrexham, Wrx (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
14d
Customer Service Advisor
Copart —Chester
- £29,046 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Life insurance
Quick apply
7d
Customer Service Advisor
BPO GLOBAL INTERIM MANAGEMENT LTD —Liverpool
- £14 - £17 an hour
- Full-time
- Bilingual
- Customer service
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
1d
European Customer Service Representative
Syensqo —Wrexham
- £32,000 - £39,000 a year
- Spanish
- ERP systems
- English
- Language training provided
- Life insurance
Quick apply
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Service & Social Media Assistant
Window-Tint.co.uk —Chester
- £25,000 - £26,000 a year
- Full-time
- Sales
- Social media management
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Customer Success Manager (CSM)
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Financial services
Quick apply
Customer Service Executive
Barbon Group Ltd. —Chester
- Hospitality
- Customer service
Quick apply
Client Services Administrator
DH Accountants & Tax Advisors —Frodsham
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Accounting
- Tax experience
- Annual leave
- Work from home
Quick apply
6d
Senior Customer Service Representative
Bank of America —Chester
- Full-time
- Spanish
- Customer service
- English
- Employee assistance programme
8d
Customer Service Representative (Night Shift)
Bank of America —Chester
- 8 hour shift
- Customer service
- English
- Organisational skills
- Work from home
- Employee assistance programme
8d
Customer Service Administrator
WSA EMEA —Chester
- Full-time
Quick apply
17h
Customer Service Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Call Centre Assistant
Specsavers —Mold
- £8.20 - £12.91 an hour
- Weekend availability
- Customer service
- Communication skills
- Employee discount
- Sick pay
5d
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Customer Service Advisor
Denbighshire County Council —Rhuthun
- £29,064 - £30,024 a year
- Full-time
20h
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Welcome Team Adviser
The MAPD Group —Liverpool
- 8 hour shift
- Hybrid work
- Customer service
- English
- Analysis skills
- Store discount
- Work from home
Quick apply
3d
Customer Relations Officer
Cheshire West and Chester Council —Ellesmere Port
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Client Relationship Manager - North
Quilter —Chester
- Full-time
- Hybrid work
- Management
- Travel
- Mentoring
10d

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customer support & client services occupations jobs near wrexham, wrx

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

14 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in wrexham, wrx

Customer Service / Call Centre Team Leader

Customer Service Advisor

Customer Service Advisor

European Customer Service Representative

Customer Service Supervisor

Customer Service & Social Media Assistant

Customer Success Manager (CSM)

Customer Service Executive

Client Services Administrator

Senior Customer Service Representative

Customer Service Representative (Night Shift)

Customer Service Administrator

Customer Service Advisor

Call Centre Assistant

Customer Service Representative II

Customer Service Advisor

Contact Centre Team Leader

Welcome Team Adviser

Customer Relations Officer

Client Relationship Manager - North

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