Customer service manager Work, Jobs in Wrexham (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Head of Hospitality, Catering & Events
Wrexham AFC —Wrexham
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
8d
Office & Workshop Manager
Jft Engineering Ltd —Wrexham
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
2d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Senior Operational Leader - Wales
Department for Work and Pensions —Wrexham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Assistant Branch Manager
Travis Perkins —Wrexham
- Full-time
Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
2d
Admin Manager Customer Service Plumbing Heating Gas Cooling Air Conditioning Construction Merchant
Whitfield Plumbing, Heating & Cooling —Shrewsbury
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- Plumbing
Quick apply
3d
Customer Service Manager - Oswestry
Morrisons —Oswestry
- Hospitality
- Team management
- Employee discount
Quick apply
Sales Manager Customer Service Plumbing Heating Gas Cooling Air Conditioning Construction Merchant
Whitfield Plumbing, Heating & Cooling —Shrewsbury
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- Plumbing
Quick apply
3d
Sales Manager - Omoda Jaecoo Used Cars
Stoneacre —Wrexham
- Full-time
- Sales
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount
4d
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
3d
Assistant Manager
The Fragrance Shop —Chester
- £11.92 - £12.85 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Employee discount
Quick apply
Box Office & Data Manager
Storyhouse —Chester
- £30,000 a year
- Full-time
4d
Final Mile Territory Manager
Evri —Chester
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Area Manager , Customer Fulfillment
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply

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customer service manager jobs near wrexham

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in wrexham

Customer Service / Call Centre Team Leader

Head of Hospitality, Catering & Events

Office & Workshop Manager

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Senior Operational Leader - Wales

Assistant Branch Manager

Senior Customer Experience Manager

Admin Manager Customer Service Plumbing Heating Gas Cooling Air Conditioning Construction Merchant

Customer Service Manager - Oswestry

Sales Manager Customer Service Plumbing Heating Gas Cooling Air Conditioning Construction Merchant

Sales Manager - Omoda Jaecoo Used Cars

Senior Loyalty Manager

Lead Delivery Manager - DCX

Assistant Manager

Box Office & Data Manager

Final Mile Territory Manager

Area Manager , Customer Fulfillment

Customer Experience Manager

Contact Centre Team Leader

Head of CRM, Loyalty and Retention

I want to receive the latest job alerts for customer service manager in wrexham

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