Retail customer service representative Work, Jobs in Wrotham, Ken (with Salaries)

Customer Services Assistant
Leeds Castle Foundation —Maidstone
- £12.71 an hour
- Weekend availability
- CRM software
- Hospitality
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Support Advisor
CLOUD AND TECH SERVICE LTD —London
- £15 - £16 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Customer Engagement Representative
NDO marketing —Brentwood
- £440 - £660 a week
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
11d
M&S - Customer Service Assistant - M&S
Compass Group —Maidstone
- £13.45 an hour
- Communication skills
3d
Retail Customer Service Assistant
bp Retail —Westerham
- £14.80 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Customer Service Assistant
Restaurant Associates —London
- £15.70 an hour
- Hospitality
- Organisational skills
- Restaurant
- Employee discount
7d
Customer Service & Sales Advisor
Toomey Motor Group —Rochford
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Free parking
- Employee discount
Quick apply
14d
Customer Service Assistant
Royal Casino Slots —Ilford
- £12.71 - £13.21 an hour
- Full-time
- Basic maths
- English
- IT
Quick apply
4d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Internal Sales/Customer Service
LTR Supplies Ltd —Sittingbourne
- £12.75 an hour
- Full-time
- Sales
- Customer service
- English
Quick apply
2d
Customer Service Assistant
World Duty Free Group —Gatwick Airport
- Part-time
- Sales
- Communication skills
Quick apply
Retail Customer Service Assistant - Nights
bp Retail —Westerham
- £14.80 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Part Time Customer Service Advisor
Leyland SDM —London
- £12.85 an hour
- Part-time
- Customer service
- Organisational skills
- IT
2d
Customer Service Assistant
Balfour Winery —Staplehurst
- £10.85 - £12.71 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Service Advisor (Concierge), London HQ
Orlebar Brown —London
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Customer Service Representative - Canary Wharf, London
HSBC Global Services Limited —London
- From £27,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Customer Service Coordinator
CEVALogistics —London
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
3d
Customer Service Advisor - Retentions Team
Demo160: Core Template TEMC —London
- £24,570 - £26,570 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount

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Customer Services Assistant

Leeds Castle Foundation -
Maidstone

Quick apply

Job details

Fixed term contract | Zero hours contract
£12.71 an hour

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Company events
Employee discount
On-site parking

Qualifications

CRM software
Hospitality
Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Role Overview

To provide an exceptional level of customer service as the first point of contact for all enquiries. The role is responsible for responding to enquiries received by telephone and email, supporting ticketing and events, assisting with group bookings and ensuring visitors receive accurate, timely and helpful information before, during and after their visit.

Working closely with Visitor Operations, Admissions, Retail, Groups, Hospitality and Events teams, the Customer Services Assistant will help deliver a seamless visitor experience whilst supporting the wider commercial and charitable objectives of Leeds Castle.

Role Details – This is a desk based, on-site role which is Fixed Term until end of March 2027. Minimum 16 hrs per week, ideally Thursday, Friday, Saturday & Sunday 9am – 1pm, start/finish times and weekdays can be flexible, but weekend cover is an essential requirement.

KEY TASKS

To act as the first point of contact for visitor enquiries, providing a professional, friendly and knowledgeable service at all times.
To respond promptly and accurately to enquiries received via telephone, email and other communication channels.
To monitor and manage shared customer service inboxes, ensuring enquiries are prioritised and responded to within agreed timescales.
To provide information regarding ticketing, events, activities, accessibility, facilities and visitor experiences across the estate.
To investigate and resolve ticketing enquiries, including booking amendments, payment queries and visitor account issues, escalating where appropriate
To support enquiries relating to seasonal events, special experiences and hospitality offerings, liaising with relevant departments to ensure accurate information is provided
To assist with group booking enquiries, processing reservations and communicating requirements with operational teams.
To support event administration and customer communications before and after events
To maintain accurate records of customer interactions, bookings and enquiries using relevant systems and databases.
To deal with feedback, complaints and service recovery opportunities professionally and courteously, escalating issues where appropriate.
To support Leeds Castle's commitment to delivering outstanding customer service and continuously improving the visitor experience.
To undertake any other reasonable duties as requested by your line manager.

Weekend and bank holiday working is a requirement of this role. During seasonal events, hours may be amended in line with business need.

_________________________________________________________________________

CORE ACCOUNTABILITIES

· Deliver exceptional customer service that reflects Leeds Castle's values and reputation.

· Maintain excellent standards of communication, professionalism and accuracy.

· Work collaboratively across departments to provide a seamless visitor experience.

· Follow Company regulations in Health & Safety and maintain a safe working environment.

· Ensure personal standards of presentation, performance and attendance are beyond reproach at all times.

· Handle customer information in accordance with data protection requirements and company policies.

SKILLS, KNOWLEDGE, EXPERIENCE required

· Previous experience in a customer service, contact centre, visitor attraction, hospitality or administrative role.

· Excellent verbal and written communication skills.

Strong organisational skills with the ability to manage multiple enquiries and priorities.
Experience of working with booking, ticketing or CRM systems would be advantageous.
Strong attention to detail and accuracy when processing bookings and customer information.
Ability to remain calm and professional when dealing with challenging situations or complaints.
Good IT skills, including Microsoft Office applications and email management.
A proactive and positive approach to problem solving.
A willingness to work as 'one team', supporting colleagues across departments as required.

Pay: £12.71 per hour

Benefits:

Company events
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in wrotham, ken

Customer Services Assistant

Customer Support Advisor

Customer Experience Associate

Customer Service Representative

Customer Engagement Representative

M&S - Customer Service Assistant - M&S

Retail Customer Service Assistant

Customer Service Assistant

Customer Service & Sales Advisor

Customer Service Assistant

Customer Service Assistant

Internal Sales/Customer Service

Customer Service Assistant

Retail Customer Service Assistant - Nights

Part Time Customer Service Advisor

Customer Service Assistant

Customer Service Advisor (Concierge), London HQ

Customer Service Representative - Canary Wharf, London

Customer Service Coordinator

Customer Service Advisor - Retentions Team

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