Service leader Work, Jobs in Wrotham, Ken (with Salaries)

Airside Service Performance Manager
Red Handling UK —Gatwick Airport
- £42,000 - £47,000 a year
- Weekend availability
- English
- Analysis skills
- Driving
- Free parking
- Sick pay
Quick apply
7d
Service Manager Upholstery
DFS —Maidstone
- £36,982 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
7d
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
2d
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Director, Banking Partnerships
Kyriba —London
- £122,850.00 - £155,366.25 a year
- Full-time
- Sales
- English
- Business development
Collection/Delivery Driver
Nella Cutlery Services —Orpington
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Commercial Director
Holmewood House School —Royal Tunbridge Wells
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Free parking
Quick apply
4d
Machine Service Representative - 7.5 Tonne Driver
Safetykleen —Ditton
- £27,800 - £37,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Customer Complaints Team Leader
Nuco Solutions Ltd —Basildon
- £34,000 - £35,000 a year
- Management
- English
- Supervising experience
- Employee discount
Quick apply
2d
Multi-site General Manager - Kent
Junior Adventures Group UK —Maidstone
- Full-time
- Travel
- School
- Paid training
Quick apply
Operations Trainer
Genuit Group —Aylesford
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Driving
- Communication skills
- Employee discount
- Sick pay
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
7d
Service Manager
Via Community Ltd —Redbridge
- £43,606 - £51,867 a year
- Full-time
- Leadership
- Communication skills
Retail Shift Leader
Bayley & Sage —London
- £16.40 an hour
- Weekend availability
- In-person
- Retail management
- Employee discount
Quick apply
Security Investigator
Pinkerton —London
- Full-time
- Google Suite
- Bachelor's degree
- Travel
11d
School Lettings Assistant/Customer Service Assistant
School Space —Sittingbourne
- £12.75 an hour
- 8 hour shift
- School
Quick apply
13h
Costa - Barista - Costa
Compass Group —Royal Tunbridge Wells
- £13.45 an hour
- Full-time
- Customer service
Injection Moulding Team Leader
Team First Recruitment —Maidstone
- £45,000 - £48,000 a year
- Full-time
- Supervising experience
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Airside Service Performance Manager

Red Handling UK -
Gatwick Airport

Quick apply

Job details

Full-time
£42,000 - £47,000 a year
7 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
English
Analysis skills
Driving
Leadership
Communication skills

Full job description

As a Service Performance Manager, you will be the accountable shift leader for all airside operations, including Ramp, Baggage, Aircraft Presentation, and Aircraft Turnaround Coordination.

You will ensure safe, efficient, and high-quality service delivery to Red Handling UK’s airline partners while leading a multi-functional team. This role replaces previous Duty Officer and Manager structures and is designed to drive operational excellence, cost efficiency, and team accountability.

Due to the nature of airport operations, you must be available to work across all shift patterns if required, including:

Days and nights
Weekends
Bank holidays and religious festivals

This ensures transparency, as operational requirements may change over time.

Key Responsibilities

Operational Leadership

Oversee all day-to-day airside operations including ramp handling, baggage services, aircraft presentation, and turnaround coordination.
Ensure safe and compliant operations in line with airport regulations and airline requirements.
Proactively manage shift planning and resource allocation to meet operational demands and control costs.
Monitor and manage worked hours, ensuring adherence to budgeted hours and KPI targets.
Lead incident response and delay management, ensuring accurate reporting and corrective actions are implemented.
Maintain and enforce SOPs, LOPs, and company policies across all airside departments.
Complete daily audits for all airline operations to ensure compliance and service standards are met.
Act as a flexible resource to fill coverage needs.
Perform and oversee GSE checks to ensure safety and operational readiness.
Maintain the GSE portal and ensure all inspections are completed and documented in accordance with regulatory and company standard

Performance & Cost Management

Drive performance against airline and company KPIs including turnaround times, safety metrics, and service quality.
Identify inefficiencies and implement cost-saving initiatives without compromising service standards.
Analyse operational data and collaborate with leadership to improve processes and reduce delays.

Team Leadership & Accountability

Lead, coach, and develop a diverse airside team across multiple departments.
Conduct performance reviews, manage absence, and lead full disciplinary procedures and investigations.
Foster a culture of accountability, recognition, and continuous improvement.
Deliver team briefings and ensure alignment with operational goals and safety standards.

Stakeholder Engagement

Represent Red Handling UK in meetings with airline clients, airport authorities, and third-party service providers.
Build and maintain strong working relationships to ensure collaborative and efficient service delivery.
Communicate operational updates, incidents, and service recovery actions clearly and professionally.

Administrative Support

Complete shift handovers and ensure all incidents, delays, and deviations are logged in the company reporting system before the end of shift.
Support Admin and Payroll teams when and if required.
Additional tasks may be assigned outside this job description within reasonable expectations.

Person Specification Essential

Minimum 3–5 years’ experience in a leadership role within airport ground handling.
Proven ability to manage multi-departmental airside operations.
Strong understanding of ramp, baggage, and turnaround procedures.
Experience in managing disciplinary processes and investigations.
Excellent communication and stakeholder management skills.
Financial awareness and ability to manage resources within budget.
Flexible and adaptable to shift work, including nights and weekends.
Fluent in English (written and spoken).
Must pass Criminal Record and Airside Security checks.
Must hold manual driving licence

Desirable

Experience in business continuity, incident, and crisis management.
Familiarity with airport systems and operational planning tools.
Analytical skills related to process improvement and value chain systems.

Job Type: Full-time

Pay: £42,000.00-£47,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Experience:

finance and budget: 1 year (required)
Leadership within airport ground handling: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in wrotham, ken

Airside Service Performance Manager

Service Manager Upholstery

Head of Clubhouse Operations & Member Experience

Senior Project Manager

Regional Business Manager

Media Relations Consultant

Director, Banking Partnerships

Collection/Delivery Driver

Commercial Director

Machine Service Representative - 7.5 Tonne Driver

Customer Complaints Team Leader

Multi-site General Manager - Kent

Operations Trainer

Head Of Operations

Service Manager

Retail Shift Leader

Security Investigator

School Lettings Assistant/Customer Service Assistant

Costa - Barista - Costa

Injection Moulding Team Leader

I want to receive the latest job alerts for service leader in wrotham, ken

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