Human resources occupations Work, Jobs in Wylye, Wil (with Salaries)

Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Learning & Development Manager
Longleat —Warminster
- £38,000 - £44,000 a year
- Hospitality
- Travel
- Training & development
- Store discount
- Work from home
Group People Officer
Central Support —Bath
- £41,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
13d
Employee Services - Employee Relations (ER) Specialist
QinetiQ —Amesbury
- £46,350 - £51,500 a year
- Full-time
- Continuous improvement
- Travel
- Conflict management
- Employee discount
1d
Manufacturing Learning & Development Lead
Chemring Countermeasures —Salisbury
- £39,000 - £46,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
7d
HR Administrator
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Employee assistance programme
9d
Resource Manager
Roke —Romsey
- Full-time
- Data analysis skills
- Recruiting
- Organisational skills
HR Advisor
Roke —Romsey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
MRO Training Coordinator
Boeing —Middle Wallop
- English
- Microsoft Office
- Travel
10d
People Advisor (trainee)
Rygor Group Ltd —Westbury
- £12.71 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
HR Support
Public Sector Resourcing —Salisbury
- Full-time
- Administrative experience
- Recruiting
- Training & development
3d
Training Manager
RHEINMETALL —Warminster
- Full-time
13d
HR Advisor
Roke Manor Research Limited —Romsey
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
People Advisor
Rygor Group Ltd —Westbury
- £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Health & wellbeing programme
- Annual leave
HR Business Partner
Churchill Retirement PLC —Ringwood
- Full-time
- Travel
- Human resources
- Communication skills
OD Assistant
Wiltshire Council —Trowbridge
- £25,989 - £26,824 a year
- Temporary
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
8d
HR Administrator (Maternity Cover)
Foray Motor Group —Salisbury
- £13,200 - £17,200 a year
- Part-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Employee discount
- Flexible schedule
Quick apply
HR Business Partner
Buro Happold —Bath
- Hybrid work
- Data analysis skills
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Recruitment and Talent Lead
Wessex Lifts —Romsey
- £35,000 - £45,000 a year
- Full-time
- Travel
- In-person
- Training & development
- Free parking
Quick apply
2d
Facilities Quality, Project and Training Officer
Somerset NHS Foundation Trust —Mendip
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Annual leave
- Employee discount

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human resources occupations jobs near wylye, wil

Contact Centre Training and Quality Manager

Fexco Property Services
Salisbury

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Job details

Full-time

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Data analysis skills
Change management
Project management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Change leadership
Management reporting
LMS
Training & development
Cross-functional collaboration
Quality management system (QMS) implementation
Learning and development experience
Communication skills
Internal quality assurance
Cross-functional communication
Stakeholder management

Full job description

Job Advert

Job Title: Contact Centre Training and Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

Work Location: In person

Quick apply

Refine Your Search

human resources occupations jobs in wylye, wil

Contact Centre Training and Quality Manager

Learning & Development Manager

Group People Officer

Employee Services - Employee Relations (ER) Specialist

Manufacturing Learning & Development Lead

HR Administrator

Resource Manager

HR Advisor

MRO Training Coordinator

People Advisor (trainee)

HR Support

Training Manager

HR Advisor

People Advisor

HR Business Partner

OD Assistant

HR Administrator (Maternity Cover)

HR Business Partner

Recruitment and Talent Lead

Facilities Quality, Project and Training Officer

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