Programme support officer Work, Jobs in Yarm, Nyk (with Salaries)

Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
8h
Officer of the Watch
PD Ports —Middlesbrough
- £42,500 a year
- Full-time
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
7d
Strategic Housing Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £34,434 - £40,777 a year
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
3d
Programme Support Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
12d
Partnership Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
7d
Project Support Officer
Durham County Council —Durham
- £32,597 - £36,363 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
7d
Upcoming Site Protection Officer Roles
Falck —Cleveland
- £31,819.51 - £34,261.43 a year
- Night shift
- Customer service
- English
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
12d
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
3d
Portfolio Office Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Project management
- Annual leave
12d
Residential Care Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £29,540 - £33,699 a year
- Weekend availability
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
5d
Visitor Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Leadership
- Annual leave
3h
Quality and Compliance Lead - Childrens Services
Purpletribe for ROC Group —Newton Aycliffe
- £35,000 - £40,000 a year
- Weekend availability
- Microsoft Word
- Childcare
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
6d
Head of Performance
North Tees and Hartlepool NHS Foundation Trust —Middlesbrough
- £94,356 - £108,814 a year
- Full-time
- Patient care
- Leadership
3d
Domestic Auditing Officer
Serco Plc —Middlesbrough
- £17,334.20 a year
- Full-time
- Hospital
- Analysis skills
- Employee assistance programme
Participation & Development Officer (SRC)
Education Training Collective —Stockton-on-Tees
- £25,096.78 a year
- Full-time
- English
- Travel
- IT
- Free parking
- Annual leave
Able Seafarer
PD Ports —Middlesbrough
- £29,700 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
7d
Student Wellbeing Practitioner
Middlesbrough College —Middlesbrough
- £13,371.09 - £14,602.71 a year
- English
- Communication skills
- Annual leave
- Employee assistance programme
SEND Casework Manager Post 16
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Full-time
- Travel
- Organisational skills
- Care plans
- Annual leave
- Employee discount
7d

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programme support officer jobs near yarm, nyk

Customer Resolution Officer

Darlington Building Society
Darlington

Quick apply

Job details

Permanent | Full-time
£29,448 - £35,193 a year
8 hours ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Numeracy
Analysis skills
Financial services
Communication skills

Full job description

Do you enjoy solving problems, uncovering root causes and making things better for customers?

At Darlington Building Society, our members are at the heart of everything we do. We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.

This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change. You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.

Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.

What you'll be doing

As a Customer Resolution Officer, you'll help ensure our members receive fair, positive and timely outcomes whenever concerns are raised.

You'll:

Deliver excellent customer service throughout the complaint resolution process.
Investigate customer concerns thoroughly, gathering information from colleagues and stakeholders across the Society.
Resolve complaints in line with regulatory requirements, policies and procedures.
Identify root causes and recommend improvements to services, processes and customer journeys.
Support the production of management information, reporting and trend analysis.
Monitor recurring themes and help drive improvements across the business.
Work collaboratively with teams across the Society to achieve positive outcomes for members.
Contribute to projects, system enhancements and continuous improvement initiatives.
Act as an ambassador for the Society, promoting our values and commitment to fair customer outcomes.

What we're looking for

We're keen to hear from people who:

Are passionate about delivering outstanding customer experiences.
Have excellent written and verbal communication skills.
Enjoy investigating issues and making balanced, evidence-based decisions.
Have strong analytical skills and attention to detail.
Can identify trends and recommend practical improvements.
Build positive working relationships with a wide range of stakeholders.
Are organised, adaptable and able to manage competing priorities.
Have strong Microsoft Office skills and good literacy and numeracy skills.
Have experience working in a regulated environment, ideally within financial services.
Have previous complaints handling experience (desirable but not essential).

Why join Darlington Building Society?

We're proud to be an award-winning, independent regional building society with 170 years of history. Our success is built on putting members first, investing in our people and making a positive difference in the communities we serve.

When you join us, you'll become part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

Our benefits include:

✅ Annual Bonus Scheme
✅ 10% Employer Contribution Pension Scheme
✅ Life Cover of 4x Annual Salary
✅ Enhanced Family Friendly Leave
✅ Paid Volunteering Days
✅ Employee Benefits Platform
✅ Ongoing Learning and Development Opportunities

If you're curious, customer-focused and passionate about making a difference, we'd love to hear from you.

Apply today and help us transform customer feedback into positive change for our members and our Society.

Please note that as part of our recruitment process, your application may be transferred to and processed within another recruitment system used by Darlington Building Society, in accordance with our Privacy Policy.

Job Types: Full-time, Permanent

Pay: £29,448.00-£35,193.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Darlington DL1 4PT

Quick apply

Refine Your Search

programme support officer jobs in yarm, nyk

Customer Resolution Officer

Officer of the Watch

Strategic Housing Officer

Programme Support Officer

Partnership Support Officer

Project Support Officer

Upcoming Site Protection Officer Roles

Director of Quality, Compliance and Training (Care Homes)

Operational Support Grade - HMP Durham (Prison Support Role)

Senior Young Dads Worker Tees Valley

Portfolio Office Support Officer

Residential Care Officer

Visitor Services Officer

Quality and Compliance Lead - Childrens Services

Head of Performance

Domestic Auditing Officer

Participation & Development Officer (SRC)

Able Seafarer

Student Wellbeing Practitioner

SEND Casework Manager Post 16

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