Technical support Work, Jobs in Yaxley, Cam (with Salaries)

Trainee Support Engineer
Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Computer Science
- Customer service
- Engineering
Quick apply
4d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- English
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
8d
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
IT Technician
Inspire Education Group —Peterborough
- £25,407 a year
- Full-time
- Windows
- Microsoft Office
- IT
- Free parking
- Annual leave
8d
Business IT Support Engineer Apprentice
QA Apprenticeships —Wisbech
- £19,000 - £21,000 a year
- Full-time
- Azure
- Customer service
- Bachelor's degree
Customer Service Representative (Full-time)
MTH Networks & Monkey Tree Hosting Ltd. —Kettering
- £26,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Industrial Technical Support Engineer
Linx —Saint Ives
- Full-time
- Maintenance
- SQL
- Programmable logic controllers
IT support (with possible ICT teaching)
Red Balloon Learner Centre, Cambridge —Cambridge
- From £29,164 a year
- Part-time
- Software troubleshooting
- Analysis skills
- In-person
Quick apply
2d
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
1d
Network Administrator (NetAdmin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Desktop Support Engineer
Getronics —Wellingborough
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Technical Support Manager - Aprolis UK
Monnoyeur —Corby
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Forklift
Trainer - Automation Systems
Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Service Managment Specialist
M Group —Saint Ives
- 12 hour shift
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Business Analyst
Avtron Power Solutions LLC —Stamford
- Full-time
- Computer Science
- Engineering
- SQL
Quick apply
Acturis Operations Analyst
Jensten Group —Huntingdon
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d

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Trainee Support Engineer

Olympus Automation Limited -
Peterborough

Quick apply

Job details

Up to £28,000 a year
4 days ago

Benefits

Company pension

Qualifications

Driving Licence
Computer Science
Customer service
Engineering
Windows
Electrical engineering
Technical support
SQL
Programmable logic controllers
Computer networking
Organisational skills
IT
Customer support
Communication skills
Information Technology
VPN

Full job description

The Trainee Support Engineer is responsible for supporting customers and assisting the Support Team in maintaining OAL systems and resolving technical issues.

This is a development role designed to provide structured training and practical experience across OAL's products, technologies and support processes. Working alongside experienced engineers, the Trainee Support Engineer will build the technical knowledge, troubleshooting skills and customer support experience required to progress into a Support Engineer position.

The role exists to develop future technical talent while providing high-quality first-line support to OAL customers.

"Learn how our systems work. Help customers keep them running."

Key Responsibilities

Customer support and issue resolution

Provide first-line remote support for OAL systems and solutions.
Respond to customer enquiries and support requests in a professional and timely manner.
Assist with troubleshooting hardware, software and system-related issues.
Escalate complex issues to second-line support when required.
Ensure customers receive regular updates throughout the resolution process.

Incident management and administration

Log, track and manage support tickets using the company ticketing system.
Maintain accurate records of incidents, actions taken and resolutions.
Ensure support requests are prioritised appropriately and progressed to completion.
Assist with the development and maintenance of support documentation and standard operating procedures.
Contribute to knowledge sharing and the continual improvement of support resources.

Technical support and collaboration

Support Project Engineers with technical troubleshooting during site visits and commissioning activities.
Assist with identifying root causes of recurring issues.
Work closely with Software, Automation and Project teams to resolve customer issues.
Contribute feedback from customer interactions to help improve products and services.

Spares and repairs coordination

Support the management of Spares & Repairs activities from enquiry through to completion.
Coordinate repairs, replacements and customer communications.
Ensure customer expectations are managed throughout the process.
Support the efficient delivery of aftermarket services.

Continuous improvement and development

Identify opportunities to improve support processes, documentation and customer experience.
Support the development of best practices across the Support function.
Develop technical knowledge across OAL products, systems and technologies.
Participate in training and development activities to build professional capability.

Key Skills and Experience

Essential

Strong interest in technology, engineering or industrial automation.
Basic understanding of IT systems, hardware and software.
Familiarity with Microsoft Windows operating systems.
Logical and analytical approach to problem solving.
Strong communication skills
Ability to document incidents, processes and resolutions clearly.
Good organisational skills and attention to detail.
Ability to work independently and as part of a team.
Positive attitude and willingness to learn.

Desirable

Qualification or studies in Information Technology, Engineering, Computer Science, Electrical Engineering or a related discipline.
Knowledge of networking fundamentals, including IP addressing, VPNs, firewalls and NAT.
Ability to navigate and understand SQL databases.
Exposure to industrial automation, manufacturing systems or engineering environments.
Customer service or technical support experience.
Happy to move onto the on-call rota once fully trained (on-call rates apply)
Full UK driving licence.

Development Pathway

The Trainee Support Engineer will follow a structured development programme designed to build capability across:

OAL products and systems.
Technical troubleshooting and fault finding.
Customer support processes and tools.
PLC, software and automation technologies.
Factory Systems and infrastructure.
Spares & Repairs project management.
Customer communication and service delivery.

Successful completion of the training programme will provide the opportunity to progress into a Support Engineer.

Salary and benefits

Salary up to £28,000 dependant on experience
Pension scheme
25 days holiday plus bank holidays
Ongoing training and professional development
Funded development opportunities relevant to the role
Career progression opportunities within a growing business

About OAL

OAL helps food manufacturers automate. Based in Peterborough, we are an innovative family business providing automation and system integration services to the food & beverage industry. We are recognised as a market leader in digital transformation, label and date code verification, and robotic powder weighing solutions. As a growing SME, we offer genuine opportunities within a fast-paced and supportive environment. If you are organised, proactive, and motivated to build your career we would love to hear from you.

Quick apply

Refine Your Search

technical support jobs in yaxley, cam

Trainee Support Engineer

Support Engineer - Mobile (Northamptonshire)

Technical Support Engineer

Internal IT – 2nd Line Systems Analyst

1st/2nd Line IT Support Engineer

IT Desktop Support

Service support specialist

IT Technician

Business IT Support Engineer Apprentice

Customer Service Representative (Full-time)

Industrial Technical Support Engineer

IT support (with possible ICT teaching)

Customer IT Support Manager

Network Administrator (NetAdmin)

Desktop Support Engineer

Technical Support Manager - Aprolis UK

Trainer - Automation Systems

Service Managment Specialist

Business Analyst

Acturis Operations Analyst

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