Head of customer service Work, Jobs in Yeadon, Wyk (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Head of Ecommerce
North Yorkshire Council —Wakefield
- £76,999 a year
- Hybrid work
11d
Assistant Director of Repairs and Maintenance
Accent Group Ltd —Bradford
- £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Head of Sales
Tavistock Investments PLC —Barnsley
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Financial services
- Leadership
- Free parking
- Flexitime
Quick apply
3d
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Works Controller
CDC Draincare —Leeds
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Profit sharing
Quick apply
6d
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction experience
Quick apply
General Manager
Bannatyne —Leeds
- £50,000 a year
- Weekend availability
- Team management
- Leadership
- Annual leave
- Employee assistance programme
7d
Assistant Manager
Vitello Lounge —Ilkley
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Group Workplace Manager
Pure Retirement —Leeds
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Finance Service Improvement
Leeds City Council —Leeds
- £41,700 - £77,020 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
13d
Event Manager
Baba Ganoush - Dining by Matthew Hyde Ltd —Wetherby
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Free parking
- Annual leave
Quick apply
7d
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Head of TPRM
Bupa —Leeds
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Quick apply
7d
CX Team Member
Foot Locker —Bradford
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
5d
Store Manager
Foot Locker —Bradford
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Loungers —Ilkley
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
12d
Emerging Talent & Careers Coordinator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Presentation skills
- Employee discount
Head of Engineering
Radar Healthcare —Leeds
- Hybrid work
- Azure
- System design
- SDLC
- Work from home
- Employee assistance programme
Quick apply
12d
Group Accountant
Batchelors Motor Group —York
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Mentoring
- Employee discount
- Referral programme
Quick apply
11d

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in yeadon, wyk

Customer Service & Planning Manager

Head of Ecommerce

Assistant Director of Repairs and Maintenance

Head of Sales

Management Trainee

Works Controller

Head Of Sales

General Manager

Assistant Manager

Group Workplace Manager

Head of Finance Service Improvement

Event Manager

Area Care Manager

Head of TPRM

CX Team Member

Store Manager

Assistant Manager

Emerging Talent & Careers Coordinator

Head of Engineering

Group Accountant

I want to receive the latest job alerts for head of customer service in yeadon, wyk

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