Business support Work, Jobs in Ynysddu, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
4h
Transport Administrator – 6 Month Contract with Potential for Permanent Position.
Tandem Transport Ltd —Ystrad Mynach
- £25,500 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Free parking
Quick apply
4d
Customer Service/Sales Executive
EverTrek —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Annual leave
Quick apply
7d
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Advisor
B&Q —Caerphilly
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
13d
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
3d
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Accounts Assistant (Xero / Bookkeeping) – Progression Opportunity
Green Energy Solar —Cardiff
- £29,000 - £32,000 a year
- In-person
Quick apply
Customer Assistant
Lidl —Ystrad Mynach
- £13.45 - £14.45 an hour
- Weekend availability
- Bakery
- Store discount
- Employee discount
2d
Crime And Intelligence Analyst
Gwent Police —Blaenau Gwent
- £41,487 - £44,700 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Learner Coach - Blackwood
Itecskills —Blackwood
- £25,000 - £27,000 a year
- Full-time
- Communication skills
- Profit sharing
- Annual leave
Quick apply
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Communication skills
Project Support Officer
Gwent Police —Blaenau Gwent
- £30,333 - £32,610 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
GDAS Harm Reduction and Building Coordinator
Kaleidoscope Project —Pontypool
- £24,479 a year
- Full-time
- Data entry
- Front desk
- Health & wellbeing programme
- Sick pay
2d
Business Development Sales Executive
FitPro Lead Gen —Cardiff
- £27,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
7d
Customer Relations Consultant
PHS Group —Caerphilly
- £25,710 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Business Development Executive - Full training provided
Advanced Secure Technologies —Cardiff
- £24,800 - £28,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
Quick apply
Field Agent
Conexus Recovery and Field Services —Newport
- Up to £30,853.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Business
- Annual leave
Quick apply
Account manager
You Can Clinic —Cardiff
- £28,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Case Administrator - Gwent (Wales)
HM Prison & Probation Service —Caerphilly
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
7d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
4 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

business support jobs in ynysddu, cay

Customer Service and Office Manager

Transport Administrator – 6 Month Contract with Potential for Permanent Position.

Customer Service/Sales Executive

Recruitment Partner (entry/graduate level)

Customer Advisor

Business Manager

Customer Service Advisor

Accounts Assistant (Xero / Bookkeeping) – Progression Opportunity

Customer Assistant

Crime And Intelligence Analyst

Learner Coach - Blackwood

Customer Service Advisor - Days

Project Support Officer

GDAS Harm Reduction and Building Coordinator

Business Development Sales Executive

Customer Relations Consultant

Business Development Executive - Full training provided

Field Agent

Account manager

Case Administrator - Gwent (Wales)

I want to receive the latest job alerts for business support in ynysddu, cay

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