Customer service manager Work, Jobs in Ynysybwl, Rct (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
9h
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £17.95 an hour
- Temporary
- Hybrid work
- Customer service
7d
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
14d
Cardiff - Branch Lead / Manager / Supervisor
Hydroscand UK —Pontypridd
- Assembly
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
4d
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
CRS Energy: Solar Sales Consultant | £40,000 - £100,000+ OTE | Qualified Leads Provided
Complete Remedial Solutions —Bridgend
- £40,000 - £100,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Referral programme
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
5d
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Sales
- Customer service
Quick apply
14d
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
7d
Assistant Branch Manager
Travis Perkins —Merthyr Tydfil
- Full-time
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Neath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Trainee Lettings Tenancy Signings Manager
CPS Homes —Cardiff
- From £35,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Assistant Store Manager
Lovisa —Cardiff
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Sales Manager
CanDo Laundry Services —Port Talbot
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
Quick apply
4d
General Manager
Casa Bianca —Merthyr Tydfil
- From £30,000 a year
- Full-time
- Hospitality
- Management
- Driving
- Employee discount
Quick apply
5h
MAT Cover Assistant Manager - Character.com Cwmbran
Character.com —Cwmbran
- £25,000 a year
- Customer service
- Microsoft Office
- Continuous improvement
- Store discount
- Employee discount
Quick apply

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
9 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in ynysybwl, rct

Customer Service and Office Manager

Customer Service Team Leader

Customer Service Team Leader

Key Support Services Team Leader

Cardiff - Branch Lead / Manager / Supervisor

Production Operations Manager

Branch General Manager

CRS Energy: Solar Sales Consultant | £40,000 - £100,000+ OTE | Qualified Leads Provided

Client Services Manager

Customer Experience Team Leader

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Senior Customer Services Manager

Assistant Branch Manager

Helpdesk Manager

Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped

Trainee Lettings Tenancy Signings Manager

Assistant Store Manager

Sales Manager

General Manager

MAT Cover Assistant Manager - Character.com Cwmbran

I want to receive the latest job alerts for customer service manager in ynysybwl, rct

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