Delivery manager Work, Jobs in Ynysybwl, Rct (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
5h
Key Account Manager
Abbey Glass —Ynyshir
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Employee discount
Quick apply
5d
Branch Manager
Travis Perkins —Caerphilly
- Weekend availability
- Sales
- Communication skills
- Employee discount
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Delivery Station Manager
Amazon UK Services Ltd. —Kenfig
- Full-time
- Engineering
- Data analysis skills
- English
Head of Global Sales
Great Walls Global Trading Ltd —Newport
- £100,234.46 - £140,706.09 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Store Manager
Vision Express —Newport
- School
- Annual leave
- Employee assistance programme
Junior Service Delivery Manager
Ericsson —Merthyr Tydfil
- Computer Science
- Engineering
- English
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
6d
Market Street Manager - Bargoed
Morrisons —Bargoed
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Sales Manager
CanDo Laundry Services —Port Talbot
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
Quick apply
4d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
5d
Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
13d
Twilight Manager - Brecon
Morrisons —Brecon
- Hospitality
- Team management
- Employee discount
Quick apply
4d
Branch Manager
City Plumbing —Swansea
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager, AMZL - Delivery Station
Amazon UK Services Ltd. —Kenfig
- Full-time
- Engineering
- Data analysis skills
- English
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
6d

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delivery manager jobs near ynysybwl, rct

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
5 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in ynysybwl, rct

Customer Service and Office Manager

Key Account Manager

Branch Manager

Client Services Manager

Fleet Business Development Manager

Delivery Station Manager

Head of Global Sales

Store Manager

Junior Service Delivery Manager

Agile Delivery Manager

Market Street Manager - Bargoed

Sales Manager

Helpdesk Manager

Customer Experience Team Leader

Customer Success Manager

Twilight Manager - Brecon

Branch Manager

Operations Manager, AMZL - Delivery Station

Assistant Store Manager

Senior Customer Services Manager

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