Contact centre performance manager Work, Jobs (with Salaries)

AI Transformation Manager
ICS.AI Limited —Remote
- Up to £100,000 a year
- Full-time
- Remote
- AI
Quick apply
7d
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
4d
Contact Centre Team Manager
First Choice Homes Oldham —Oldham
- £42,795 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Patient Resolution Team Supervisor
Clinical Partners Ltd —Remote
- £32,000 - £36,250 a year
- Remote
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
1d
Operations Manager-Tyneside Rail Operation Centre
Network Rail —Gateshead
- £55,596 - £73,296 a year
- Full-time
- Continuous improvement
- IT
- Annual leave
- Employee discount
7d
Performance Improvement Support Officer
College of Policing —Remote
- £47,720 a year
- Full-time
- Hybrid work
- Presentation skills
- Employee discount
8d
Product Manager - Unified Communications & Contact Centre
Wavenet —Solihull
- Full-time
- Remote
- Product management
- AI
- Annual leave
- Employee assistance programme
Quick apply
Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
11d
Contact Centre Operations Manager
Hiddenwell - Head Office —Moreton-In-Marsh
- £42,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Sales
- Free parking
- Employee assistance programme
Quick apply
17h
Operational Analyst - Contact Centre
Careline365 —Norwich
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Free parking
- Employee assistance programme
Medevac Specialist
International Medical Group —Remote
- £28,500 - £31,000 a year
- Weekend availability
- Remote
- Customer service
- Communication skills
Client Services Manager
Staci —Blackburn
- Up to £123,456,789 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
18h
Engagement Manager
College of Policing —Remote
- £59,440 a year
- Remote
- Doctoral degree
- Presentation skills
- IT
- Employee discount
4d
Programme Manager - Protect Integration
Nationwide Building Society —Swindon
- From £90,000 a year
- Temporary
- PMP
- Banking
11d
Head of Transactional Service Centre (Secondment/Fixed Term Contract)
Thames Valley Police —Kidlington
- £71,429 a year
- Full-time
- Hybrid work
- Driving
- Leadership
- Annual leave
- Employee discount
2d
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
3d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Motor Network Operations Manager
Activate Group Limited —Remote
- Full-time
- Remote
- Analysis skills
- Driving
- Communication skills
Quick apply
14d
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
14d

I want to receive the latest job alerts for contact centre performance manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

AI Transformation Manager

ICS.AI Limited
Remote

Quick apply

Job details

Full-time
Up to £100,000 a year
7 days ago

Qualifications

ITIL Certification
ITIL
AI
PRINCE2 Certification

Full job description

Job Title: AI Transformation Manager

Salary: Up to £100,000 Location: North of England / Scotland (Remote)

Contract: Full Time, Permanent

Department: Delivery

About ICS.AI

ICS.AI is the UK's market leader in Artificial Intelligence solutions for local government and the wider public sector. As a Microsoft Solutions Partner, we combine cutting-edge AI technology with deep sector expertise to deliver guaranteed, measurable outcomes through our SMART: Platform covering AI Contact Centres, Staff Copilots, and Social Care AI.

Our work has been recognised in Parliament for responsible AI innovation, and we are ranked #19 in TechRound's AI45 2026. With £12M in annual savings identified at a single council, 11M+ real-world AI interactions delivered, and 20+ public sector partners across the UK, we don't just talk about AI transformation — we prove it.

The Role

We are seeking an experienced Transformation Manager to join our growing Delivery team and lead high-profile AI Transformation Programmes for public sector clients across Scotland and the North of England.

Operating at a senior level, you will provide overall leadership across a coordinated portfolio of projects, with Senior Project Managers responsible for day-to-day delivery. You will own programme governance, manage executive-level client and third-party relationships, and ensure our AI platforms are successfully implemented, adopted, and delivering measurable, sustainable benefits.

As a senior member of the Delivery leadership team, you will also work closely with the Director of Delivery to contribute to delivery standards, programme management capability, and strategic improvement across ICS.AI.

Key Responsibilities

Lead multiple concurrent AI transformation programmes, accountable for outcomes across the full delivery lifecycle
Act as senior point of contact for clients, managing executive-level relationships, Programme Boards, and escalations
Own programme governance, integrated planning, reporting, and assurance frameworks
Lead programme-level change management and organisational adoption strategies
Manage programme budgets, commercial change control, and financial forecasting
Own benefits realisation frameworks — defining, baselining, tracking, and evidencing outcomes
Oversee cross-project risk, issues, and dependency management
Ensure AI solutions are deployed in line with public sector expectations for governance, ethics, and responsible AI use
Support the Director of Delivery in continuous improvement of programme management standards across ICS.AI

About You

You will be an outcome-focused, commercially aware programme leader with a strong track record in complex digital or AI-enabled transformation. You will be equally comfortable in a boardroom with council executives as you are in a delivery team discussion about risk and dependencies.

Essential:

At least 7–10 years in project and programme delivery roles
Proven experience leading complex, multi-project transformation programmes
Experience operating in public sector or local government environments
PRINCE2 Foundation qualified
Demonstrable experience managing programme budgets, risk, and senior stakeholders
Ability to confidently engage with AI concepts and translate them for non-technical audiences

Desirable:

PRINCE2 Practitioner, MSP (Managing Successful Programmes), or ITIL Foundation
Experience with AI, data platforms, automation, or intelligent digital services
Familiarity with Generative AI concepts and their application in public sector contexts
Experience governing emerging technologies in regulated or risk-aware environments

What We Offer

Salary up to £100,000
Remote working — flexible blend of remote and client-site delivery
A senior role at the forefront of public sector AI in the UK
Health and wellbeing support
Learning and development investment
Work with genuine social purpose as your programmes directly improve public services for communities across the UK
A collaborative, high-performance culture that invests in its people
The backing of an award-winning, fast-growing company recognised at the highest levels

ICS.AI is an equal opportunities employer. We welcome applications from candidates of all backgrounds and are committed to building a diverse and inclusive team.

Quick apply

Refine Your Search

contact centre performance manager jobs

AI Transformation Manager

VRES Contact Centre Manager

Contact Centre Team Manager

Patient Resolution Team Supervisor

Operations Manager-Tyneside Rail Operation Centre

Performance Improvement Support Officer

Product Manager - Unified Communications & Contact Centre

Fleet Contact Centre Manager

Contact Centre Manager

Contact Centre Operations Manager

Operational Analyst - Contact Centre

Medevac Specialist

Client Services Manager

Engagement Manager

Programme Manager - Protect Integration

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

Manager, Command Centre & Incident Management

Contact Centre Team Manager - Fintech

Motor Network Operations Manager

Sales Team Manager - Contact Centre

I want to receive the latest job alerts for contact centre performance manager

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected