customer relations representative Work, Jobs (with Salaries)

Customer Service Representative
Celebrations Weddings & Events —Grand Cayman
- £24,000 - £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
Market Area Manager - Pacific North-West/San Francisco area
Jaguar Land Rover —Field Based
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- Annual leave
Chief Compliance Officer - Talbot
Talbot Underwriting Services Ltd (TS1) —London
Quick apply
4d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Customer Services Representative
PET (Pauline Edwards Transport Ltd) —Leicester
- From £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
5d
Client Service Associate
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
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HR Adviser
Isle of Man Government —Douglas
- £54,500 - £58,786 a year
- Human resources
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2d
Operations Representative
Flexjet —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Employee Relations Partner - Bristol
Rolls-Royce —Derby
- Part-time
- Project management
- Human resources
- Annual leave
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Events Coordinator - Kings Cross Estate, London
Savills Management Resources —London
- £35,000 - £40,000 a year
- Weekend availability
- Management
- Administrative experience
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7d
Independent Reviewing Officer
Rotherham Metropolitan Borough Council —Rotherham
- £51,356 - £54,495 a year
- Full-time
- Care plans
3d
Senior Communications Officer Fostering
Rotherham Metropolitan Borough Council —Rotherham
- £39,152 - £41,771 a year
- Full-time
- Marketing
1d
Partner – Industrial Relations
Virgin Atlantic —Crawley
- Monday to Friday
- Hybrid work
- IT
- Communication skills
9d
Admissions Officer
Holmewood House School —Royal Tunbridge Wells
- £25,000 - £27,000 a year
- Part-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Sales Director
Willis Lease Finance Corporation —Bridgend
- Travel
Employee Relations (ER) Manager
Southeastern Railway —London
- Hybrid work
- Annual leave
Quick apply
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Junior Sales Representative
Active Capital Ltd. —Grand Cayman
- £30,000 - £40,000 a year
- Weekend availability
- Sales
- Public speaking
- English
Quick apply
2d

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Customer Service Representative

Celebrations Weddings & Events
Grand Cayman

Quick apply

Job details

Full-time
£24,000 - £30,000 a year

Benefits

Company events

Qualifications

Hospitality
Sales
Customer service
Computer skills
Business
Communication skills
Negotiation
Office experience

Full job description

Job Title: Customer Service Representative

Reports to: CEO, and Customer Relations and Logistics Supervisor

Liaises with: The Floral Department, Dispatch Department, Account Department, Special Events, Department, Laundry Department, Inventory / Purchasing Department, Production Department, and CEO.

____________________________________________________________________________________

JOB SUMMARY

The Customer Service Representative will be the first point of contact for clients and visitors at Celebrations Ltd, providing friendly, professional, and knowledgeable assistance. The ideal candidate will be self-motivated, goal-oriented, and possess excellent communication skills. Proficiency in our computer programs is essential. This role also includes answering a multi-line telephone system and directing calls to the appropriate areas of the business.

KEY RESPONSIBILITIES

Reception:

Serve as the first point of contact and welcome all guests.
Answer incoming calls professionally and courteously, directing them appropriately or taking accurate messages.
Maintain and enter information into in-house computer programs such as Fusion and Got Flowers.
Handle daily cash and credit card transactions.
Account for any discrepancies in the cash drawer and inform the Accounts Manager of necessary corrections.
Respond to customer needs and exceed expectations by educating them on new products, suggesting uses and add-ons, informing them of upcoming events or promotions, and ensuring quick purchasing transactions.
Have comprehensive knowledge of all Celebrations Ltd products and services, including retail and rental items, prices, and special promotions.
Maintain the showroom area and visual displays to align with the Celebrations Brand.
Liaise with customers and input floral and gift orders.

General Admin Assistance:

Maintain inventories and order office supplies and pantry items.
Assign uniforms as needed.
Coordinate onsite facility maintenance, cleaning, and problem resolution.
Handle additional administrative duties as required.
Participate in Purchasing and Inventory meetings, providing suggestions on popular items and customer preferences.
Assisting with inventory counts as needed.
Inform the Purchasing Department of sold-out retail items.
Support other departments with administrative tasks as required, ensuring professional presentation of stock, merchandising, and overall store cleanliness, safety, and security.
Assist the General Manager and CEO with administrative duties upon request.
Support the Senior Dispatcher, Operations Manager, and Floral Manager with administrative tasks.
Manage daily concierge order status and provide billing information to the accounts department and hotels.
Assist customers with rental items, create proposals, and process billing.
Understand and manage customs clearance processes and associated receiving procedures.
Help the HR department organize company events like birthdays and anniversaries.
Communicate operating policies and issues at department meetings and through memos.

PERSON SPECIFICATION

The ideal candidate will be a high-caliber professional with the following attributes:

Personal resilience and the ability to work effectively and remain calm under pressure.
A high degree of personal and professional integrity and credibility to maintain the trust of management and staff.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum of 3 years in a Customer Service Representative role.
Proven experience in an office/operations role is preferred.
A degree in business administration will be a plus.
Experience in the hospitality, sales, or retail industry will be a plus.
Excellent computer skills.
Strong communication, organizational, training, and negotiating skills.
Ability to interact effectively with clients and employees from senior management to the front line.
Creativity in developing new processes.
Ability to handle confidential information discreetly.
Ability to work independently and solve problems.
Ability to work well under pressure and meet deadlines.

WORKING CONDITIONS

The role will have normal office conditions. This position will often require the post holder to work beyond normal working hours to meet deadlines, including weekends and Public Holidays if required.

The salary range is CI$24,000 – CI$30,000 per annum, working 45 hours per week, depending on qualifications, knowledge, and experience. Benefits as deemed by law. This is a full-time position.

Working Hours: Monday to Saturday 9am to 6pm and Saturdays 9am to 1pm but may vary depending on the busy season.

Quick apply

Refine Your Search

customer relations representative jobs

Customer Service Representative

Global Employee Relations Investigator

Market Area Manager - Pacific North-West/San Francisco area

Chief Compliance Officer - Talbot

Customer Relations Clerk

Customer Services Representative

Client Service Associate

HR Adviser

Operations Representative

Employee Relations Partner - Bristol

Hygiene Manager

Events Coordinator - Kings Cross Estate, London

Independent Reviewing Officer

Senior Communications Officer Fostering

Partner – Industrial Relations

Admissions Officer

Sales Director

Employee Relations (ER) Manager

Customer Service Representative

Junior Sales Representative

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