Energy officer Work, Jobs (with Salaries)

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Quick apply
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Compliance Officer / Supplier Liaison Executive

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Qualifications

Sales
Quality assurance
Swift

Full job description

Compliance Officer / Quality Assurance Officer

About Swift Switch

We're a growing utilities consultancy based in Shoreditch, helping businesses make smarter choices across utilities including energy, payments, telecoms, waste management and water.

As we continue to grow, we're looking for a Compliance Officer / Quality Assurance Officer to help maintain high sales standards, support supplier relationships and build our internal quality assurance function.

The Role

This role is combining sales quality assurance, compliance monitoring and supplier relationship management.

You'll be responsible for auditing sales calls, identifying compliance risks, investigating complaints and helping improve sales quality across the business. You'll also act as a key point of contact for suppliers, managing relationships, resolving issues and supporting operational processes.

Requirements

What You'll Do

Audit sales calls and monitor compliance standards
Identify risks, trends and potential mis-selling issues
Investigate customer complaints and provide feedback to management
Produce compliance and quality assurance reports
Support improvements to sales quality and customer outcomes
Manage supplier relationships and communications
Handle supplier queries, escalations and operational issues

What We're Looking For

Experience in Quality Assurance, Sales Compliance, Call Auditing or a similar role
Strong attention to detail and problem-solving skills
Excellent communication and stakeholder management abilities
Comfortable working independently and managing multiple priorities
Utilities experience desirable but not essential
Experience within a sales or regulated environment is advantageous

Benefits

Salary: £35,000 - £40,000 DOE
Shoreditch office with a lively, social culture
Regular team events and socials
Ongoing training and development

Hours: Monday - Friday, 8:45am - 5:30pm

Quick apply

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