Green flag Work, Jobs (with Salaries)

Payment Support Officer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
21h
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Childbase Partnership —Coventry
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- Full-time
- Kitchen experience
- Annual leave
- Employee discount
Quick apply
13d
Park Worker
Crawley Borough Council —Broadfield
- £29,448 - £30,008 a year
- Weekend availability
- Customer service
- Maintenance
- Employee discount
1d
Childcare Apprenticeship
Childbase Partnership —Cranfield
- £8.00 - £12.74 an hour
- Full-time
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Trading Manager - Green Flag
Direct Line Group —London
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Nursery Domestic Assistant
Childbase Partnership —Cranfield
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Nursery Practitioner (Lunch Cover)
Childbase Partnership —Rugby
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- Monday to Friday
- Annual leave
- Employee discount
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4d
Seasonal Nursery Practitioner
Childbase Partnership —Woking
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- Seasonal
- Employee discount
Quick apply
Teaching Assistant - 18 hours per week - Fixed Term Contract until 31st August 2027
Briar Hill Primary School & Nursery —Northampton
- £24,790 a year
- Part-time
- English
- Leadership
- School
- Employee assistance programme
- Flexible schedule
1d
Fleet Coordinator
Splend —London
- Full-time
- IT
- Annual leave
- Employee assistance programme
Quick apply
Nursery Assistant
Childbase Partnership —Oxford
- £12.87 an hour
- Full-time
- Annual leave
- Employee discount
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7d
Supply Planner
BBI Solutions —Newbridge
- Full-time
- Analysis skills
- In-person
- Free parking
- Annual leave
Quick apply
6d
Landscape Maintenance Operative
SJM Landscapes Ltd —Slinfold
- £28,500 - £32,000 a year
- Full-time
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- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
21h
Relief Nursery Practitioner
Childbase Partnership —Milton Keynes
- £12.87 - £14.33 an hour
- Monday to Friday
- Employee discount
Quick apply
7d
Teaching Assistant SEN - Fixed Term Contract 12 months
Briar Hill Primary School & Nursery —Northampton
- £24,796 a year
- Part-time
- English
- Leadership
- School
- Employee assistance programme
- Flexible schedule
1d
Gardener
Civic Recruitment Limited —Newport
Quick apply
Incident Analyst
Driver and Vehicle Standards Agency —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Nursery Team Leader
Childbase Partnership —Aylesbury
- £17.38 - £17.73 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
7d

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Payment Support Officer

Hampshire Trust Bank -
London

Quick apply

Job details

Permanent | Full-time
21 hours ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

Microsoft Word
Microsoft Excel
Communication skills
Time management

Full job description

Location: Head Office, London

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Payment Support Team Leader

Department: Property Operations - Specialist Mortgages

About the Role

We're looking for a detail-oriented and customer-focused Payment Support Officer to join our Specialist Mortgages Operations team. As the first point of contact for customers experiencing payment issues, you'll play a vital role in managing arrears, supporting customers in financial difficulty, and ensuring fair outcomes in line with regulatory standards.

Key Responsibilities

Act as the first contact point for customers or their representatives regarding payment issues
Manage missed payments, making initial contact in line with agreed strategies
Work with customers to clear arrears quickly, offering alternative payment methods where needed
Identify cases of financial difficulty and provide tailored support and payment plans
Maintain regular contact with customers in shortfall, escalating cases where necessary
Create trigger and referral reports for the Business Support team
Manage pre-arrears and early warning cases in line with policy requirements
Maintain accurate customer records and apply correct forbearance flags
Obtain and maintain mandate to authorise early forbearance arrangements

What We're Looking For

Experience in collections within an FCA-regulated organisation
Strong understanding of regulatory and legal requirements
Intermediate Microsoft Word and Excel skills
Experience in mortgage collections (beneficial but not essential)
Good standard of education (GCSEs in English & Maths, Grade 4 or higher)
Exceptional organisation and time management skills
Customer-centric approach with strong communication skills
Risk awareness and attention to detail
Team player with a proactive mindset

Risk & Conduct Responsibilities

Comply with AML, financial crime, and Conduct Rules requirements
Champion fair customer outcomes and Consumer Duty responsibilities
Identify and escalate risks appropriately and in a timely manner
Act with integrity, diligence, and openness in all interactions

Benefits

Competitive remuneration
Discretionary annual bonus
Annual pay review
Private Medical Insurance (Bupa)
Mental health & wellbeing support via Bupa
25 days annual leave (increasing with service) + Holiday Buy Scheme
Cycle to Work Scheme & Green Car Scheme
Enhanced family leave policies
Study support & professional membership
Hybrid working (where applicable)
Pension scheme - 8% employer contribution (non-contributory)
Interest-free season ticket loan
Annual volunteering day & Net Zero employer commitment

If you're ready to become a subject matter expert in arrears management and help deliver positive outcomes for customers, we'd love to hear from you.

Quick apply

Refine Your Search

green flag jobs

Payment Support Officer

Night Auditor

Streetpride Operative

Nursery Kitchen Assistant

Park Worker

Childcare Apprenticeship

Trading Manager - Green Flag

Nursery Domestic Assistant

Nursery Practitioner (Lunch Cover)

Seasonal Nursery Practitioner

Teaching Assistant - 18 hours per week - Fixed Term Contract until 31st August 2027

Fleet Coordinator

Nursery Assistant

Supply Planner

Landscape Maintenance Operative

Relief Nursery Practitioner

Teaching Assistant SEN - Fixed Term Contract 12 months

Gardener

Incident Analyst

Nursery Team Leader

I want to receive the latest job alerts for green flag

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